CNET Forums: Message List - White Dots on Samsung DLP- Samsung will do nothing to help! http://forums.cnet.com/ The latest posts in White Dots on Samsung DLP- Samsung will do nothing to help!. CNET Forums: Message List - White Dots on Samsung DLP- Samsung will do nothing to help! http://i.i.com.com/cnwk.1d/i/cobd/cnet/cnet_88x31.gif http://forums.cnet.com/ 31 88 CNET.com CNET http://www.cnet.com Double posted. Check the other reply and this link.<br><br><a href="http://forums.cnet.com/7723-13973_102-542437/service-issues-click-h ... http://forums.cnet.com/7726-13973_102-5338954.html http://forums.cnet.com/7726-13973_102-5338954.html 23 Jul 2012 11:43:51 PDT Just a tip. The new system is at the top of this forum. Any old discussion may mislead and confuse others so don't take what you re ... http://forums.cnet.com/7726-13973_102-5338963.html http://forums.cnet.com/7726-13973_102-5338963.html 23 Jul 2012 11:42:38 PDT More Samsung DLP White Dots Called Samsung (1800Samsung and ESR line both) today for white dot problem on a 4yr old 56-inch DLP (less than average u ... http://forums.cnet.com/7726-13973_102-5338947.html http://forums.cnet.com/7726-13973_102-5338947.html 23 Jul 2012 11:42:23 PDT white dot problem Called Samsung (1800Samsung and ESR line both) today for white dot problem on a 4yr old 56-inch DLP (less than average u ... http://forums.cnet.com/7726-13973_102-5338946.html http://forums.cnet.com/7726-13973_102-5338946.html 23 Jul 2012 11:35:15 PDT Yes and no What they will do is take a look at the failure rate of the DMD chips. If the failure rate is below a particular thresho ... http://forums.cnet.com/7726-13973_102-5302609.html http://forums.cnet.com/7726-13973_102-5302609.html 23 Apr 2012 16:00:03 PDT Nothing!! After two weeks and 7 white dots later, I called back because no one returned my call. I was able to tak to a CSR then ... http://forums.cnet.com/7726-13973_102-5302342.html http://forums.cnet.com/7726-13973_102-5302342.html 23 Apr 2012 09:04:56 PDT I have to agree 100% You purchase a $150 LCD monitor, and you get a 3 year warranty. You purchase a $2500 and up large screen TV and you get ... http://forums.cnet.com/7726-13973_102-5299132.html http://forums.cnet.com/7726-13973_102-5299132.html 14 Apr 2012 17:54:32 PDT And at the time, Ti was telling everyone it would last for Years. Since Ti is the maker of the part and it's used in other DLPs that those makers have the same policy, I thought ... http://forums.cnet.com/7726-13973_102-5298851.html http://forums.cnet.com/7726-13973_102-5298851.html 13 Apr 2012 15:37:49 PDT Samsung DLP TV with Hundreds of White Dots It is impractical to dig into and research the underlying components of the products we buy. That's Samsung's job to en ... http://forums.cnet.com/7726-13973_102-5298844.html http://forums.cnet.com/7726-13973_102-5298844.html 13 Apr 2012 15:32:02 PDT Will you buy Ti products? Or devices that use Ti products?<br><br>Some forget where this issue began.<br>Bob ... http://forums.cnet.com/7726-13973_102-5298817.html http://forums.cnet.com/7726-13973_102-5298817.html 13 Apr 2012 14:00:35 PDT Samsung DLP TV with Hundreds of White Dots I have a Samsung Slim LED DLP TV, model=HLT5687SX/XAA Serial=AH5V3CKP800709R Version=RE01, that has hundreds of white do ... http://forums.cnet.com/7726-13973_102-5298816.html http://forums.cnet.com/7726-13973_102-5298816.html 13 Apr 2012 13:56:13 PDT Just started.... It just started happening to my DLP. The white dots; one appeared last week, another today....I took the steps as reco ... http://forums.cnet.com/7726-13973_102-5294142.html http://forums.cnet.com/7726-13973_102-5294142.html 02 Apr 2012 12:34:05 PDT Issues with my 67-inch Samsung DLP TV HLT-6756WX/XAA samsung_tv_user -<br><br>The update that I received is that your model is not covered by any program, and it is out of w ... http://forums.cnet.com/7726-13973_102-5292859.html http://forums.cnet.com/7726-13973_102-5292859.html 30 Mar 2012 08:52:53 PDT Thanks for the explanation. And yes, the same chip seems to be found across makes. I see Ti took some heat on this over some make of projectors and ... http://forums.cnet.com/7726-13973_102-5292605.html http://forums.cnet.com/7726-13973_102-5292605.html 29 Mar 2012 16:33:18 PDT DMD Chip issue In case anyone is wondering, this symptom is caused by a faulty DMD chip. This is the Digital Micromirror Device. The pr ... http://forums.cnet.com/7726-13973_102-5292597.html http://forums.cnet.com/7726-13973_102-5292597.html 29 Mar 2012 16:02:50 PDT Issues with my 67-inch Samsung DLP TV HLT-6756WX/XAA samsung_tv_user -<br><br>Thanks for letting me know. I've escalated the issue to our resolution department to see if t ... http://forums.cnet.com/7726-13973_102-5292538.html http://forums.cnet.com/7726-13973_102-5292538.html 29 Mar 2012 14:33:52 PDT Issues with my 67-inch Samsung DLP TV HLT-6756WX/XAA To the Samsung Brand Ambassador - Samsung_HD_Tech,<br><br>As you requested, I'm contacting you again. There has been no ... http://forums.cnet.com/7726-13973_102-5292273.html http://forums.cnet.com/7726-13973_102-5292273.html 29 Mar 2012 04:41:06 PDT Having the same issues with my Samsung DLP TV HLT-6756WX/XAA samsung_tv_user,<br><br>I've requested a status update, but I don't have direct access to service issues. If I get a re ... http://forums.cnet.com/7726-13973_102-5287155.html http://forums.cnet.com/7726-13973_102-5287155.html 15 Mar 2012 19:11:01 PDT Having the same issues with my Samsung DLP TV HLT-6756WX/XAA To the Samsung Brand Ambassador - Samsung_HD_Tech,<br>I'm having similar issues now with my 67-inch Samsung DLP TV, Mode ... http://forums.cnet.com/7726-13973_102-5286694.html http://forums.cnet.com/7726-13973_102-5286694.html 14 Mar 2012 15:19:02 PDT White dots I'm having the same issue as everyone else here. I work and have two kids and am taking 16 hours of college courses righ ... http://forums.cnet.com/7726-13973_102-5269073.html http://forums.cnet.com/7726-13973_102-5269073.html 02 Feb 2012 10:17:33 PST White Dots Free Repair If I might ask, what did it cost you for the tech to come out and the labor charges? ... http://forums.cnet.com/7726-13973_102-5268996.html http://forums.cnet.com/7726-13973_102-5268996.html 02 Feb 2012 07:38:04 PST White Dots Thank you for the link -- I went to the Samsung page and they will replace the chip for free, if....i pay for the tech t ... http://forums.cnet.com/7726-13973_102-5268968.html http://forums.cnet.com/7726-13973_102-5268968.html 02 Feb 2012 07:36:54 PST Please read the supplied link. <u><b><a href="http://forums.cnet.com/7726-13973_102-5228137.html?tag=posts;msg5228137" target="_blank" rel="nofollow">h ... http://forums.cnet.com/7726-13973_102-5268871.html http://forums.cnet.com/7726-13973_102-5268871.html 01 Feb 2012 20:20:39 PST White dots Hello HD Tech,<br><br>I too have the white dots and own the Samsung DLP HL-T6176S. I called Samsung and the only recou ... http://forums.cnet.com/7726-13973_102-5268818.html http://forums.cnet.com/7726-13973_102-5268818.html 01 Feb 2012 19:14:30 PST I don't understand? DkDana,<br><br>I don't handle service issues, and I can't make any decisions related to service issues.<br><br>If you re ... http://forums.cnet.com/7726-13973_102-5228259.html http://forums.cnet.com/7726-13973_102-5228259.html 07 Nov 2011 20:21:45 PST I don't understand? I haven't received any service from Samsung, only been told &quot;No&quot;. I called 1-800-SAMSUNG and I was told there ... http://forums.cnet.com/7726-13973_102-5228212.html http://forums.cnet.com/7726-13973_102-5228212.html 07 Nov 2011 16:11:00 PST White spots on my Samsung DkDana.<br><br>I can't approve or review service related issues here on the forums.<br><br>Check out the Service Issues ... http://forums.cnet.com/7726-13973_102-5228137.html http://forums.cnet.com/7726-13973_102-5228137.html 07 Nov 2011 12:40:13 PST White spots on my Samsung I also have a 60&quot; Samsung TV (Model HLT6156WX) with white spots. It started with one about a 2 weeks ago and I'm n ... http://forums.cnet.com/7726-13973_102-5228124.html http://forums.cnet.com/7726-13973_102-5228124.html 07 Nov 2011 12:24:53 PST Service manager just called mojoman123456,<br><br>Great news. Thanks for posting back!<br><br>I'll pass your kind words to the responsible person, ... http://forums.cnet.com/7726-13973_102-5166421.html http://forums.cnet.com/7726-13973_102-5166421.html 13 Jul 2011 15:06:51 PDT HLT6156WX/XAA not covered??? I started seeing white dots on my 61&quot; Samsung DLP (model# HLT6156WX/XAA) about two weeks ago, starting with about 4 ... http://forums.cnet.com/7726-13973_102-5166327.html http://forums.cnet.com/7726-13973_102-5166327.html 13 Jul 2011 13:09:59 PDT Service manager just called HDTech,<br><br>a service manager just called me and said they will fix the white dot problem free of charge! That's fant ... http://forums.cnet.com/7726-13973_102-5162275.html http://forums.cnet.com/7726-13973_102-5162275.html 07 Jul 2011 13:56:55 PDT It's FIXED ! To all those who come here for the first time and those who have been here suffering with this problem ... I can tell yo ... http://forums.cnet.com/7726-13973_102-5162252.html http://forums.cnet.com/7726-13973_102-5162252.html 07 Jul 2011 13:11:17 PDT Review by service managers mojoman123456,<br><br>I sent another request this afternoon, and the manager may be backed up after the long weekend. M ... http://forums.cnet.com/7726-13973_102-5162209.html http://forums.cnet.com/7726-13973_102-5162209.html 07 Jul 2011 12:18:24 PDT Review by service managers HDTech,<br><br>I was just wondering if you already heard something from the service managers who review the situation si ... http://forums.cnet.com/7726-13973_102-5162148.html http://forums.cnet.com/7726-13973_102-5162148.html 07 Jul 2011 11:10:05 PDT Update. I really didnt like that they were telling me my set was manufactured in 2002 being that I bought it in 2008 so I called ... http://forums.cnet.com/7726-13973_102-5161372.html http://forums.cnet.com/7726-13973_102-5161372.html 06 Jul 2011 10:30:08 PDT White Dots and getting no where with Samsung. I called the executive number 800-522-7341 and again spoke with someone <br>there after giving her my transaction number ... http://forums.cnet.com/7726-13973_102-5161319.html http://forums.cnet.com/7726-13973_102-5161319.html 06 Jul 2011 10:04:25 PDT Transaction number HD Tech: Thanks again for trying to help me. I called back and got the following transaction number: <br>4008439336. ... http://forums.cnet.com/7726-13973_102-5160853.html http://forums.cnet.com/7726-13973_102-5160853.html 05 Jul 2011 13:55:50 PDT THANK YOU HDTech,<br><br>thank you so much for your quick reply! Let's hope for the best!<br>I will keep you posted. ... http://forums.cnet.com/7726-13973_102-5160844.html http://forums.cnet.com/7726-13973_102-5160844.html 05 Jul 2011 13:43:51 PDT Got transaction number mojoman123456,<br>I'm sorry to hear that you're having a problem with your DLP.<br>&lt;div&gt;<br>Awesome - you beat me ... http://forums.cnet.com/7726-13973_102-5160839.html http://forums.cnet.com/7726-13973_102-5160839.html 05 Jul 2011 13:31:34 PDT thanks Thanks for responding so promptly. The Samsung rep did not give me a transaction number. I will call back and see if I ... http://forums.cnet.com/7726-13973_102-5160817.html http://forums.cnet.com/7726-13973_102-5160817.html 05 Jul 2011 13:01:12 PDT Same Issues! I also have the same issues - about 30 white dots appear in less than a week, call 800samsung and they tell me that this ... http://forums.cnet.com/7726-13973_102-5160793.html http://forums.cnet.com/7726-13973_102-5160793.html 05 Jul 2011 12:31:22 PDT Got transaction number HD Tech,<br><br>I just left you a message a few minutes ago. I then suddenly realized that you told people to get a tran ... http://forums.cnet.com/7726-13973_102-5160758.html http://forums.cnet.com/7726-13973_102-5160758.html 05 Jul 2011 11:57:34 PDT My Samsung DLP has also hundreds of dots. HDTech,<br><br>My Samsung DLP has also hundreds of dots. The warranty expired (got it from Amazon). I see many others ha ... http://forums.cnet.com/7726-13973_102-5160730.html http://forums.cnet.com/7726-13973_102-5160730.html 05 Jul 2011 11:21:45 PDT White Dots too...please help. HD_Tech,<br><br>My Samsung DLP has developed the same problem of white dots that others have experienced over the past c ... http://forums.cnet.com/7726-13973_102-5160652.html http://forums.cnet.com/7726-13973_102-5160652.html 05 Jul 2011 10:05:53 PDT White dots - need help pagr6363,<br><br>I'm sorry to hear that you're having a problem with your television.<br>&lt;div&gt;<br>Were you able to ... http://forums.cnet.com/7726-13973_102-5160623.html http://forums.cnet.com/7726-13973_102-5160623.html 05 Jul 2011 09:31:01 PDT Had success Well I had the same problem but Samsung actually just sent out a repairman this past week and fixed at no charge to me. ... http://forums.cnet.com/7726-13973_102-5159093.html http://forums.cnet.com/7726-13973_102-5159093.html 02 Jul 2011 14:12:04 PDT White dots - need help I am having the same issue. Model HLT5687S - great TV - 3 yrs old. Started with one white dot, now hundreds, always th ... http://forums.cnet.com/7726-13973_102-5158877.html http://forums.cnet.com/7726-13973_102-5158877.html 02 Jul 2011 08:23:37 PDT HD Tech ! Jim0628 -<br><br>Thanks for the feedback. I'm pretty sure that what you're describing is white dots, based on the descr ... http://forums.cnet.com/7726-13973_102-5158361.html http://forums.cnet.com/7726-13973_102-5158361.html 01 Jul 2011 09:44:30 PDT HD Tech ! Hey .. just to kep you updated ... Samsung told us that they would fix it for free this one time assumimng it is the DMD ... http://forums.cnet.com/7726-13973_102-5158062.html http://forums.cnet.com/7726-13973_102-5158062.html 30 Jun 2011 20:40:45 PDT White dots I found this forum today and called samsung because I'm have the same problem with the white dots on my screen. I told t ... http://forums.cnet.com/7726-13973_102-5153173.html http://forums.cnet.com/7726-13973_102-5153173.html 22 Jun 2011 12:21:13 PDT