Spyware, viruses, & security : Spyware Doctor Guilty of MALPRACTICE!!
Spyware Doctor Guilty of MALPRACTICE!!
by beem - 2/10/05 11:02 AMI am very frustrated with Spyware Doctor as it has completely corrupted my system. After reading reviews on various virus apps, I selected Spyware Doctor primarily due to the "excellent" reviews it rec'd from CNET and Tucows.
After downloading it to my Dell, Win 2000 notebook, it immediately started sending cookie alerts and then automatically shutting IE and restarting my system. Even after I have turned it off, it still will not allow me to use IE, as it automatically shuts down and reboots.
I have sent THREE urgent emails to PC-Tools tech support requesting their assistance. I have attempted to contact them by phone, but there is no listing for the company in San Francisco (they show Embarcadero One as their address). Lastly, Element5 (the company that took my credit card payment) is a foreign company with no way to contact them either.
I am furious as SPYWARE DOCTOR has rendered my business computer useless for nearly a week now and no on from the company is contacting me to resolve the problem that their software caused.
Does anyone know how to contact tech support for Spyware Doctor, or does anyone even know if this is a legitimate company?? PLEASE RESPOND...am in dire need of technical assistance to restore my computer to operating order!
Thank you!!!!
Beem
by MarkFlax
- 2/10/05 11:53 AM
In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beem
Have you tried uninstalling Spyware Doctor completely, instead of just turning it off?
Or have you tried restoring to a date and time "before" you installed Spyware Doctor?
If so, what happened?
Mark
Restoring to a date and time
by jdarrowman - 2/11/05 11:21 AM In reply to: Beem by MarkFlax
Is it possible to restore to a previous date and time on Windows 98? I have been attacked by a virus that will not allow me to resolve names when trying to get online. I can get online but my computer will not resolve the url name so I am hoping to go back in time.
Johnny
Maybe, just maybe....
by Papa Echo - 2/12/05 6:00 AM In reply to: Restoring to a date and time by jdarrowmanThere is no "System Restore" or "last good configuration" with Win 98. However, you can revert your registry to the previous 3 or 5 days or so...Post at the Win 98 forum. This may help, but you have to be quick.
Registry 5 backup restore points.
by dogteams1 - 9/28/05 9:17 PM In reply to: Maybe, just maybe.... by Papa EchoWin98 has a remember 5 restore points
You might want to read up on this.
Mark
About the Win98 Regtistry
by dogteams1 - 9/28/05 9:38 PM In reply to: Restoring to a date and time by jdarrowmanOne person said to use system restore, on Windows 98 there is no such thing.
To restore your registry in 98 you repeatedly press F8 as the computer boots until you see a black screen with a menu with white lettering. Use the arrow keys to select Command prompt only and press enter. You will then see ''C:\>''. At this point type in the following exactly as shown and then press enter:
scanreg /restore
You will see a blue screen with five backup registrys to choose from. Using the arrow keys again pick one with a date before you installed "blank" and press enter. This will restore a previous registry.
Thanks for your advice
by beem - 2/11/05 7:46 PM In reply to: Beem by MarkFlax
After spending an hour on the phone with Tech Support (they finally did call me)...I was no better off than before (they couldn't solve the problem).
I ended up uninstalling Spyware Doctor, but whatever "damage" it created with my IE browser still exists, even after the uninstall.
I ended up downloading the new version (7.2) of Netscape and, so far (fingers crossed), it's working fine. And, actually better than IE ever did...no pop-ups and browser hi-jackings like I got with IE.
Cheers all!
P.S. My other computer, a Mac, thankfully remains virus, bug free, and oh-so-superior in nearly every way to my stinkin' Windows PC!
Spyware Doctor is garbage
by kleder99 - 5/2/08 5:57 AM In reply to: Thanks for your advice by beemI installed Spyware Doctor about two weeks ago after paying $39.95
next thing I could not access the Internet no way would it work
I just did not connect the dots, my fault that part was I took the
computer in to check it and they found nothing wrong and said they
could get online, now I don't believe them either. I brought it home
and it still would not work. So I uninstalled good old Spyware Doctor
and booted and it came up. I am going to ask for a refund now I
suppose that will be a problem after what I have read about the
company.
Spyware Doctor
by yohan129 - 2/11/05 7:14 AM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemhi,as to spyware doctor? i have and many I know run spyware doctor with no trouble,may i ask if you have a second drive ? if so just take the power off your second drive and you will remove it in the normal ways second drives can cause trouble and i have heard that this will cure it ,as its the same when you go back to factory settings TAKE THE SECOND DRIVE OFF,and you will have no trouble with recovery if you do not ,then you get trouble,give it a try,Yohan.
I hope this helps you.
by JonMCP - 2/11/05 10:17 AM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemHere is what i found so far.
As you can see PCTools.com is owned by GuideWorks Pty Ltd in Australia.
The information below has the phone numbers. I hope this helps you.
Also the office address on the web site for the Australia office is almost the same.
I coulsn't find anything in SF,CA
Registrant:
GuideWorks Pty Ltd
Level 10, 80 Arthur Street
North Sydney, New South Wales 2060
Australia
Registered through: GoDaddy.com
Domain Name: PCTOOLS.COM
Created on: 06-Dec-95
Expires on: 05-Dec-12
Last Updated on: 27-Oct-04
Administrative Contact:
Master, Host hostmaster@guideworks.com
GuideWorks Pty Ltd
Level 10, 80 Arthur Street
North Sydney, New South Wales 2060
Australia
289122166 Fax --
Technical Contact:
Master, Host hostmaster@guideworks.com
GuideWorks Pty Ltd
Level 10, 80 Arthur Street
North Sydney, New South Wales 2060
Australia
289122166 Fax --
Domain servers in listed order:
NS.RACKSPACE.COM
NS2.RACKSPACE.COM
Registrant:
GuideWorks Pty Ltd
Level 21, 201 Miller Street
North Sydney, New South Wales 2060
Australia
Registered through: GoDaddy.com
Domain Name: GUIDEWORKS.COM
Created on: 10-Apr-02
Expires on: 10-Apr-10
Last Updated on: 03-Aug-04
Administrative Contact:
Clausen, Simon sclausen@guideworks.com
GuideWorks Pty Ltd
Level 21, 201 Miller Street
North Sydney, New South Wales 2060
Australia
+612 8912 2166
Technical Contact:
Clausen, Simon sclausen@guideworks.com
GuideWorks Pty Ltd
Level 21, 201 Miller Street
North Sydney, New South Wales 2060
Australia
+612 8912 2166
Australian Office
Office
Location
PC Tools
Level 6, 80 Arthur Street
North Sydney, NSW 2060
Australia
Spy Doctor Problems
by Bill Jr. - 2/12/05 4:09 AM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemI have Windows 2000pro on one of my computers.With a problems like you are having I would try,when the computer is booting start rapply pressing F8 there will be a window that comes up and there will be a list that startout with(Safe Mode)you want to go down to (Last known good Configration) slect it and compleate prosess.After this I would reboot at least twice.I hope this works for you.
Re: Spyware Doctor Guilty of MALPRACTICE!!
by JJ - 2/12/05 8:14 AM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemI have Spyware Doctor for over a month and it has been working great for me. Maybe you have a program on your computer that was running at the time that caused Spyware Doctor to not install properly.
is there another problem?
by GBTrevor - 2/16/05 12:31 PM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemCould you have another 'infection' that is upsetting Spyware Doctor.
I find a couple of other useful Utils are
Shredder: http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/CWShredder.shtml
HiJack This: http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Hope these help.
Spyware Doctor makes me confuse
by earlylate - 9/28/05 5:09 AM In reply to: is there another problem? by GBTrevorRecently I had one minor problem that was if I check the start on run Spyware Doctor Screen Saver 3D Flower Box, 3D Flying Objects, were not working. Whenever I tried my machine was crashed.
Other questionable event is, when i scanned my machine with Ad-Aware Se, Webroot Spy Sweeper and Zonealarm Antispy did not find anything wrong except Ad-Aware but only 7 Objects. I did not delate it and I scanned my machine with Spyware Doctor and it found items: 88. Such as :
Infection Name Location Risk
Second Sight HKCR\DataGuardEncrytion.DataGuard High
Second Sight HKCR\DataGuardEncrytion.DataGuard## High
Second Sight HKCR\DataGuardEncrytion.DataGuard\CLSID High
Second Sight HKCR\DataGuardEncrytion.DataGuard\CLSID## High
Second Sight HKCR\Interface\{572110FA-7FC4-11D5-B57F-0050BAE7FEC4} High
Second Sight HKCR\Interface\{572110FA-7FC4-11D5-B57F-0050BAE7FEC4}## High
Second Sight HKCR\Interface\{572110FA-7FC4-11D5-B57F-0050BAE7FEC4}\ProxyStubClsid High
Second Sight HKCR\Interface\{572110FA-7FC4-11D5-B57F-0050BAE7FEC4}\ProxyStubClsid## High
Second Sight HKCR\Interface\{572110FA-7FC4-11D5-B57F-0050BAE7FEC4}\ProxyStubClsid32 High
All the infected names are ''Second Sight''. I have been trying to find out the root cause of this problem, so 3 times I reinstalled the OS and the other softwares. I could not find it exactly but I have suspecion that it is happening after, installing ''Trillianpro, Cyberlink PowerDVD, Nero 6 Ultra Edition. Every time i installed new software i create ''System Restore'' when i did the System Restore problem has gone. Now i deleted the 88 Items that found but no problems. Before delated and after deleted the system performance is the same. Only Spyware Docter makes me confuse.
What is wrong with Spyware Doctor, Ad-Aware, Spy Sweeper and Zonealarm Antispy!
I'll be appreciated any explanation regarding this matter.
Regards,
Early
You still not looser on payment
by Maisie663 - 9/28/05 6:58 PM In reply to: Spyware Doctor Guilty of MALPRACTICE!! by beemContact your own credit card company and inform them of the damage they have done and you had no service from them..you will get your money back. I am sorry I can't help your problem, I am sure not a friend of PC Doctor either You don't want hear mine, you got enough of your own--
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