Office & productivity software: pictures disappear in WORD 2003
pictures disappear in WORD 2003
by m61376 - 12/1/04 2:38 PMJust bought a Dell XPS system with the Radeon x800xt 256 video card. If I open a WORD document (using Office 2003) some pictures may appear briefly, then disappear with scrolling. They are generally visible in print preview, and the graphics print ok. If I click on where the graphics should be, I generally get a graphics box, but generally no image. I made sure view drawings was checked in WORD tools and picture placeholder unchecked. Doing a google search, it appears other people are having the problem with XP SP2 operating system. I found 2 suggestions- one was to turn Direct X off (don't know how to do that though...and it doesn't seem to be a great solution) and the other was to update video drivers- but since this is a brand new system, I assume it has the latest drivers. Or- is something wrong with the computer and should I return the unit? Is there some incompatibility issue with the video card and the operating system?
Re: pictures disappear in WORD 2003
by R. Proffitt
- 12/1/04 5:40 PM
In reply to: pictures disappear in WORD 2003 by m61376
I'd call Dell, but Office 2003 on XP Pro with SP2 performs fine at the office. Right now, people are slamming SP2 as the source of all problems.
I wish this was true.
Bob
Same Problem with Disappear when Scrolling!!!!???
by mbohun - 12/17/04 3:52 PM In reply to: pictures disappear in WORD 2003 by m61376Just discovered the same problem with my new Dell XPS Ge 3 system running Office 2003. I've sent a message to Microsoft to see if they have any ideas...I will also send to Dell as well. I'll keep you informed...sounds like it may be an issue with the video card/software rather than Office itself. I'm running Office 2003 on a Dell 8200 with no issues. Its only my new system I recieved several weeks ago.
Mike
Works Fine in WordPerfect!!!
by mbohun - 12/17/04 4:04 PM In reply to: pictures disappear in WORD 2003 by m61376I also have WordPerfect installed on my Dell XPS...Just imported a JPEG picture and the picture DOES NOT disappear when scrolling like it does with Microsoft WORD 2003 with my Dell XPS system. So their appears to be a incompatibility between WORD and the XPS video card system. We may need to get Dell involved to see if a video card swap is necessary to correct this problem. Or its a bug in WORD and then Microsoft needs to fix??
Mike
ONE More Finding!!!
by mbohun - 12/17/04 4:17 PM In reply to: pictures disappear in WORD 2003 by m61376WordPerfect has the ability to save files in WORD format. So I pasted a JPEG picture into WordPerfect and then saved in WORD format. I then opened WORD 2003 and had no problems with picture disappearing!!! Thus it appears that Microsoft Word 2003 has a bug and incompatibility with some system configurations...(i.e., DELL XPS Gen3 or greater with ATI video cards???).
Mike
And Another Finding!!!
by mbohun - 12/17/04 5:16 PM In reply to: pictures disappear in WORD 2003 by m61376I loaded Word 2002 on my Dell XPS system and got the same behavior as Word 2003...so the problem must be related to the hardware/software set-up on the NEW Dell XPS systems (Gen 3 and above).
Mike
Found the FIX!!!
by mbohun - 12/18/04 12:56 PM In reply to: pictures disappear in WORD 2003 by m61376Its a software acceleration issue. To correct the disappearing pictures when scrolling....perform the following:
Go to Start
control Panel
Appearance & Themes
Display
Display Properties
Advanced Button
Plug & Play Monitour & Radeon X800 XT Properties
Troubleshoot Tab
Move the slider until you read " Disable all Direct Draw & Direct 3D Acceleratiions..."
This fixed my problem with disappearing pictures & Microsoft Word 2003!!!
I had seen that, but...
by m61376 - 12/19/04 5:16 AM In reply to: Found the FIX!!! by mbohunI saw that suggestion as a response to my post in the Dell forum, but of course that disables some of the high end features of the video card. I was hoping there was some other way around this other than either deaccelerating the video card permanently or readjusting the setting when I want to use graphics in Word.
Right...
by mbohun - 12/19/04 9:19 AM In reply to: I had seen that, but... by m61376I've got messages out to both ATI and Microsoft...waiting for a response.
Mike
good idea...
by m61376 - 12/20/04 1:35 AM In reply to: Right... by mbohunLet me know when you get a response. Calling Dell was worthless (the tech even researched it and emailed me back several days later, but had no solution other than to search the Internet for a solution :-(). Hope you have better luck with your avenues than I have had.
Thanks
word
by shylaugh - 1/6/05 3:32 PM In reply to: good idea... by m61376I pasted a JPEG picture in word and had the same problem of disapearing. I called Dell and have been on the phone for 2 1/2 hours with no help at all. Couldn't understand them, disconnected and my computer is only 23 days old. After 21 days old they want to charge you for software problems. Any information will be helpful.
Two solutions noted in this discussion.
by R. Proffitt - 1/6/05 3:38 PM
In reply to: word by shylaugh
You may find it rude, but do tell if you tried them.
Bob
Thank You
by shylaugh - 1/6/05 7:52 PM In reply to: Two solutions noted in this discussion. by R. Proffitt
after being on the phone for a total of 4 hrs. I did what mbohum posted on 12/18 and it WORKED. At first I didn't know what the slider was about but once I figured out how to do it everything is working. THANK YOU. Help is hard to find with Dell.
This to Mbohum
by shylaugh - 1/6/05 8:23 PM In reply to: Found the FIX!!! by mbohunHow did you ever figure out the fix. You have no idea how much I went through and you gave me the answer. NO ONE knew what to do. Microsoft sent me to Dell and Dell wanted to charge. Their Teck support is bad at least that has been my experience so far with any problems and my computer is not even 30 days old.
"the FIX" is a workaround but some alterations might help
by jenhar - 1/6/05 9:43 PM In reply to: Found the FIX!!! by mbohunFor whatever reason I was unable to follow the list of instructions because the tabs or choices weren't there on my screens.
Here's another way.
Right click on the desktop
Choose “properties”
Click on the “Settings” tab
Click on the Advanced tab
Click on the Troubleshoot tab
Then you can move the slider all the way to the left to disable the acceleration.
I am also experiencing this problem and DELL support tried valiantly to help. Like you all I had disappearing text boxes, WordArt and graphics. Files would print out fine, but it was impossible to work on the computer with these elements. I have a Dell Dimension XPS Gen 3. It has the RADEONX800 XT video card. Here's the recounting of my situation. Thank goodness for this CNET site and all of you recounting your situations.
Called DELL tech support. (3rd time -- before was shunted off to software fixing... they didn't get that it was a hardware problem until I got wise.
Before disabling the high end aspects of my video card with the “Disable all Direct Draw & Direct 3D Acceleratiions” , I wanted to try all the alternatives and then have DELL walk me thru the ones I wasn’t certain about. We did. Everything was already updated in OFFICE, in WINDOWS etc. My direct X drivers were already the latest. But the DELL guy had me download the updated Dell driver for the RADEON X800 XT from support.dell.com which I did. It didn’t help. Then we went to the ATI site and downloaded their updated driver. It didn’t help. DELL guy was stymied. He checked and found there were others that were in my similar situation that Dell was aware of. Then – I went on to my husband's new computer in the next room that I am networked with and opened the same file that was giving me problems on my computer. I DIDN’T have the problem on his computer. So, it definitely wasn’t corruption or virus but there is some incompatibility. DELL then walked me thru the “Disable all Direct Draw & Direct 3D Acceleratiions” suggestions that you made. I couldn’t follow your directions because the tabs and choices weren’t the same on my computer. But we figured it out together. As you know, it’s just a “workaround” but IT WORKED! I wouldn’t want to leave it there because when I start the video editing portion I want all my capabilities!
The DELL Guy (Matthew – very helpful) said he’d do further research and call me back. Meanwhile I have a case # so if THEY don’t call back, I can call them. I guess the final fix is to have them changeout the videocard for one that would work with this system.
Ho hum...... another lifetime spent on computer fixes instead of actually working......
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