Spyware, viruses, & security : Rant about Symantec/Norton AV

(NT) How about posting here & let us know?

Re: Rant about Symantec/Norton AV

Amen! I've been using PC-Cillin for years now. Its great. Tried to express that a couple months ago but, got jumped on for my opinion. I have been given system works for Christmas in 2002 and 2003 and I couldn't give it away. With all my respect J.R., I'm glad your happy with it. Skip

For J.R.

I hate live update. Why is it a seperate process? Next time I will send you my disk. Good luck but, I'll stay with my top rated Pc-cillin. Which was unknown when I started using it. It came with my first Motherboard disk. When I built my first computer. A AMD 350mhz K6 3D now processor. Can't remember the motherboard but, I gave it to my father inlaw and he is still using it today. Skip

Re: Rant about Symantec/Norton AV

hooray for ray v i feel the same way about those a__h__les at symaniac i payed twice fore what i don't know to this day but because thier semi cute (trying to be intelligent ) renewal process is so complicated i paid twice and never an answer from them IF I COULD HAVE GOT A HOLD OF THEM to begain with good luck, spera_28@msn.com

Re: Rant about Symantec/Norton AV

I've been dealing with Symantec for years too with the same complaints. I won't download anything from them and haven't for a long time. It rarely works and getting tech support is next to impossible.

Not sure if you are aware, but this entire company is owned by a man from India. And all the tech support is farmed out (outsourced) to India. When you finally do find a way through their web site maze to tech support, you often have to pay $2.99 a minute to talk to someone who barely speaks English and then cops an attitude when you can't understand him. On top of that, you get the joy of listening to this fellow flip through the manual pages while you can see the imagine of your phone bill matching the National debt.

I just got a reminder that my Internet Security was getting ready to expire. I ordered the new version in lieu of extending my subscription. When I ordere the product, it said it was in stock. They took my credit card info and then sent me an e-mail stating that it was not in stock. So I did find a way to call them and told them I had better get that upgrade in a quick hurry. He told me 7 days. I got it in three. But still. Why should I have to go through all this hassle every time I want to upgrade or extend my warranty?

Marilyn

Hmmmm.....where do you get this info

Re: "... this entire company is owned by a man from India. And all the tech support is farmed out (outsourced) to India..."

Symantec is publicly traded on the Nasdaq National Market System under the symbol SYMC, and has more than 5,000 employees.

* Symantec's world headquarters is located in Cupertino, Calif.

* Symantec's main manufacturing facility is located in Dublin, Ireland.
* Development facilities are located in:
o Santa Monica, California
o Redwood City, California
o Calgary, Canada
o American Fork, Utah
o Waltham, Massachusetts
o Beaverton, Oregon
o Alexandria, Virginia
o Falls Church, Virginia
o Newport News, Virginia
o Auckland, New Zealand
* Symantec's technical support and customer services centers are located in:
o Springfield, Oregon
o Sydney, Australia
o Tokyo, Japan
o Toronto, Canada
o Dublin, Ireland

http://ir.thomsonfn.com/InvestorRelations/PubCustom12.aspx?partner=9918

Although Symantec may have some recent off shore tech people in India (like Dell), I haven't been able to find out about it.

The largest in house stockholder I can find is Mr. Thompson, but he does not own the "entire company".
John W. Thompson is Chairman of the Board and CEO, joined Symantec in April 1999. He has 655,342 direct holdings of Symantec as of 10-25-04. In September 2002, President George W. Bush appointed Thompson to the National Infrastructure Advisory Committee (NIAC), to make recommendations regarding the security of the critical infrastructure of the United States. Read his and other company Bio's:
http://ir.thomsonfn.com/InvestorRelations/PubOfficers.aspx?partner=9918

Corporate governance, insider holdings:
http://ir.thomsonfn.com/InvestorRelations/PubInsiderHoldings.aspx?partner=9918

JR
PS...I own no stock in Symantec or Nortons, or have any connection with them what-so-ever, and have never contacted/talked or even emailed anyone with them.

Symantec ~ Norton

I have read numerous post on Symantec. This is their style. I have spent over 4 hours on the phone with them trying to get satisfaction. The website is a shell game to avoid answering complaints. I filed a complaint with the Better Business Bureau and urge all to do the same.

http://www.bbb.com/