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Spyware, viruses, & security : Mcafee Policy
Re: Companies have to make a buck ! / REPLY
by ndnjd - 11/12/04 4:24 PM In reply to: Companies have to make a buck ! by rguy1Rguy1,
Yes I do have a good program for removing adware and spyware (Spy Sweeper) but in these days you have to protect your equipment. I use McAfee and like it, but this thread made me a little hot under under the collar so I did email the company and gave them my two cents. You are right as far as companies hiding behind their legal departments and so called licenses. Your software should not have stopped, it is your right to run out dated software if you want to, and I did add that point to my email to them... Good luck... JD
Re: Mcafee VirusScan Home Edition
by olegkon - 10/29/04 9:51 PM In reply to: Mcafee Policy by rguy1What you describe is strange to me.
I've got a VirusScan Home Edition 7.03.6000 (with firewall) for $5.
Was unpleasantly surprised to find out that
I have only 90 days of upgrades.
And it does bring popup prompting me to buy
(because I don't have a right for updates).
However, I click cancel and can easily update
virus definitions [Check for VirusScan update].
That is probably a bug 
At this moment I have virus definitions version
4.0.4403 which is 1day old.
Am I lucky ?
Or do you mean you can't upgrade to the newer
version of the software [e.g. VirusScan 8 in my case]?
Good luck,
Oleg.
Oleg, Updates and Upgrades Are Different
by Grif Thomas
- 10/30/04 8:07 PM
In reply to: Re: Mcafee VirusScan Home Edition by olegkon
At the time when you purchased Virus Scan 7, IF Virus Scan 8 were to come out within 90 days of that purchase, then you have the right to "UPGRADE" to the newer version. After 90 days, you would need to purchase an "upgrade".
On the other hand, when you installed Virus Scan 7, the license gives you the right to use the Instant Updater to update your virus definitions (UPDATES) for 1 year. At the end of one year, if you choose to continue using the Instant Updater, you can pay for another year of virus definitions. Since Virus Scan 7 recently reached the end of its full support stage, renewals for the Instant Updater have ceased. New installation will still get one year of virus definition from the Instant Updater. Current subscriptions for the Instant Updater will also be honored until they expire. By the way, you can turn off the "request for purchse" nag by simply opening the "Instant Updater" settings in the McAfee console and set it to "Manual". Then open "msconfig" and UNCHECK the Instant Updater program that may still be running.
It's also important to note that Virus Scan 7 can be manually updated for free by downloading the virus definitions and scan engines from a variety of sites. Those sites are listed in the forums at a variety of posts.
Hope this helps.
Grif
Re: Mcafee VirusScan Home Edition
by Peacekeeper - 10/31/04 12:27 PM In reply to: Re: Mcafee VirusScan Home Edition by olegkonVs7 and 6 have been like this at the nag stage you can change to manual update and keep updating by manual files.
Of course in a month or so mcafee is bringing out a new engine and that i hear might not be vs7 compatible. I had been operating vs5.21 like that for years. (I did have a legit higher version but was on a win95 pc that could not run the version so kept using vs5)
Re: Mcafee Policy
by adsmith7 - 10/30/04 8:35 AM In reply to: Mcafee Policy by rguy1The problem has to be viewed on the basis of the law on contracts. All transactions, whether buying a can of soda or purchasing a license to use software, are all covered under contract law. One of the four essential elements of a contract, notwithstanding what is written, is the "meeting of the minds". If what you believed, or had in mind, especially since the norm is that this typical application does not automatically disable itself, was that the Mcafee's app would not, obviously then there is an absence of the "meeting of the minds" between you and McAfee and the contract is void ab initio or never existed. Theoretically, therefore, you are entitled to a full refund. On the other hand, since McAfee is now trying to exact additional payment and is employing unprecedented and undue coercion and has otherwise destroyed the "license" which is owned by you, or at least what you believed when you bought said software, there is an element of consumer fraud since there is malicious intent. I suggest that you charge them with this and write to the Federal Trade Commission since it most likely involves interstate commerce, write to your state's Atty. General as well as the BBB. Copy furnish McAfee and I believe that you should obtain results, and McAfee should come around.
Re: Mcafee Policy
by Kitty I - 10/30/04 8:50 PM In reply to: Mcafee Policy by rguy1Hi,
I don't know if this would work with McAffee, I use Norton, and I learned this quite by accident. My subscription ran out, and about that time I have a bunch of trouble with my pc. I wound up reloading Windows -- losing all my files -- and had to reload Norton. This seems to have restarted my subscription. It might work for you. Remove and reload the McAffee. What do you have to lose?
Carmen from CA
Re: Mcafee Policy
by KZXten - 10/31/04 11:02 AM In reply to: Mcafee Policy by rguy1WOW...whata thread!
I have to agree with rguy1, you have a purchase (if not online purchase) of software and an agreement/contract of one year subscription of updates. Kinda works like getting a magazine subscription, if it runs out you no longer get the mag. but you can still keep what you've got and keep reading them! Or you can look at it like purchasing a license of Windows, once they stop supporting the version does it stop working? No, you now longer get the updates but the product still keeps working.
I no longer use McAfee or recommend it to my customers, the same goes with Norton...it is a resource hog. I've found peace and pretty good response from the people at Grisoft (AVG). I recommend it and use it, I purchased the pro version which for my purchase price gets me two, yup that's two years of updates for the same price as the competition! I've yet to look into the other product that was recommended, CyberScrub, but intend to.
I believe like the others, that when some of these big companies get too big for their britches they no longer give a hoot for the customers just the stock holders. Hey, give the consumers what they want and need and you'll have a happy consumer base then stock prices will flourish.
I'm with rguy1 for another reason, some of you might forget, sometimes I don't have the greenback to rub together to purchase the latest and greatest but want to stay protected as best I can. Not only that but for a return customer or dedicated customer I shouldn't have to pay full price for the same product with a newer engine. Shoot most of the code is reused, why should I pay full price for a product that wasn't written from scratch!
IMHO of course, take it how you will.
KZXten
Re: Mcafee Policy
by hhdawrs - 11/5/04 12:39 AM In reply to: Re: Mcafee Policy by KZXtenKZXten: I'm fed up (again) with McAfee and didn't like Norton when I had it.
I downloaded free AVG from grisoft and then noticed their client list didn't include Yahoo! so I uninstalled it.
Somone with a lot more puter knowledge than I said the 'shield' would still give protection. Do you have info on this?
Thanks,
Herb
Re: Mcafee Policy
by KZXten - 11/5/04 12:33 PM In reply to: Re: Mcafee Policy by hhdawrsHerb,
I currently use the pro verstion, in which AVG provides system scan, e-mail scan, on close scan, and other options which will check for virus's. I have not had any problems and have been using this product for most of the year. I use Yahoo mail and have not got infected, I don't recall if it notified me of any virus's but the virus vault in my Outlook has worked with no problems. BTW if you think that Yahoo is not scanning their servers then post a question to their tech support, I'm pretty sure that they have your best interests in mind and you can also purchase the premium services which include Norton AntiVirus and other options for $19.99/year.
Most all anti-virus products whether they say they protect downloads or not will also say upon downloading any file if you are unsure of the contents to scan the file. Of course you could create a shortcut to your MSIE downloads directory and right click then run test by AVG if unsure. The resident shield should pick up everything or most everything coming in of course this type of question should be answered by their tech support which I might add is fairly quick to respond.
Read the following from the AVG website, for the pro version.
"When you use www interface to work with your e-mails (hotmail.com, yahoo.com etc), it is not possible to scan messages by any plug-in or module of AVG E-mail scanner. This is because you use internet browser to access your mailbox and messages are not transferred physically to your computer. Main danger is caused by attachment of e-mails. We highly recommend you to scan every file or document that you downloaded by AVG. Also, you can activate On-close scanning function of AVG Resident Shield. When a file contains a virus, you will be warned. "
BTW I might add that I do consult and have this installed at one of my sites and haven't had a problem. Spam on the other hand is a different story 8).
Re: Mcafee Policy /REPLY ME AGAIN
by ndnjd - 11/12/04 4:38 PM In reply to: Mcafee Policy by rguy1Hey Rguy1,
I see that you have paid for your next years updates. Can you tell me if you have gone to their site and signed in, it is a page that shows all the products that you have bought from them and there are download links for you to reload your software if needed for any reason for the next year??? When I sign in I see every product that I have bought from them and if it is still active it shows the expire date and it also has a download link for all the products that you have bought... I have found that this page has helped me out many times.... Just a thought.. Good Luck.. JD
Re: Mcafee Policy /REPLY ME AGAIN
by rguy1 - 11/12/04 10:31 PM In reply to: Re: Mcafee Policy /REPLY ME AGAIN by ndnjdActually McAfee gave me a free copy of McAfee 9 so thats probably what your looking at ! I really needed to use my computer online so I had to run out and buy a copy of Norton so I never downloaded the software !
Generally if McAfee can't satisfy you as a costumer or resolve your issue they will compensate you in some manner ! They use it as a good balance in customer relations to offset any hostilities or ill will toward the company !
McAfee is a good utility but I just don't agree with some of their marketing ploys. ! Hopefully their get the hint from other customer complaints and revamp some of their marketing idealogy ! I guess if that's been achieved on some prameter , the threads been well worth every ones time and could help McAfee retain thousands of customers on some level ! I think these larger software companies look at short term capital gains as being their most important asset but it's the long term customers and those relationships that will substain thier future !
Thanks for the insight !
RGuy1
Re: Mcafee Policy
by Dennis Pettid - 11/26/04 12:28 AM In reply to: Mcafee Policy by rguy1Sorry Friend,
I have the same SUBSCRIPTION and it clearly states that it is a subscription not a purchase of software thus it is like subscribing to time - you get the periodic issues but when the subscription ends it stops.
Frustrating is guess but that is the nature of a subscription vs purchase.
Have done the same thing with Microsoft is subscribing to a multiple use license for Win XP + Office suite subcription if I do not keep it current it stops. thats that.
Good luck
Dp from down unda
Re: Mcafee Policy
by medicman615 - 11/26/04 1:03 AM In reply to: Mcafee Policy by rguy1I read many of the posts on this thread but certainly not all of them, so I'm not aware of all of the facts and/or opinions that have surfaced throughout. One issue is so blatant that I feel someone should provide some constructive criticism, even at the risk of hurting some feelings. My intent is to help, not to insult.
Before you complain about services with any business in the future you might have someone preview your communication prior to sending it. Businesses usually respond more favorably with customers who can communicate clearly and effectively. Letters, emails, and any other form of professional communication tend to be considered representative of the sender. If your messages are concise, to the point, and proper attention is paid to spelling, grammar, and the use of words it will be better received. If, on the other hand, it is rife with such errors it may not be to your advantage.
Spell checkers are common on email and word-processing software today making it even more of a requirement than it always has been in business or any other professional communications. Those who send messages full of misspelled words are considered not only uneducated but extremely lazy. Many people never bother to read what they have written before they allow others to see it. That is a grave mistake. As for the proper use of words, dictionaries have been available in print for centuries and are also plentiful on the Internet.
There is no shame in discussing your communications with a friend or letting someone take a look at a draft to help you in those areas. Done in the right manner and spirit it could prove to be a valuable learning experience. Why don't you give it a try next time? A more polished delivery could only help you.
Re: Mcafee Policy
by naess008 - 11/26/04 1:10 AM In reply to: Mcafee Policy by rguy1I wouldn't even bother trying to haul McAfee into court! The fact alone that they are apparently the kind of people who operate in this aggressive, moronic manner would be reason enough for me to go elsewhere for my anti-virus software. I wouldn't touch Norton with a 10ft barge pole either, but there are plenty of "lesser lights" who do just as good a job, at a lower price (and there are a few who will do it for nothing!) and without the dictatorial tactics.
I have broken a lance for the Australian-made VET software in this column before. It doesn't look especially flash, but it is extremely effective, takes care of updates without any fuss and doesn't drop you like a hot potato the moment your year of updates is up. In fact, they give you a month's grace, if I remember rightly.
Anyway, there are others that haven't forgotten the meaning of the word "service" yet, so, do yourself a favour and dump McAfee.
Re: Mcafee Policy
by loganwhite - 11/26/04 5:31 AM In reply to: Mcafee Policy by rguy1You have discovered McAfee support really sucks. McAfee is much more interested in selling you additional software than supporting what you already bought.
This is also evident in the number of web page advsetisements you have to go through every time you want to download a virus definition update.
Their lack of support angered me so much that I trashed their software and bought from a competitor.
The only thing they will understand is if you take your business somewhere else.
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