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Laptop troubleshooting: Confused?Keyboard or Motherboard issue. Need help

by sivamrsk - 11/10/09 1:58 AM
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Post 1 of 6

Confused?Keyboard or Motherboard issue. Need help

by sivamrsk - 11/10/09 1:58 AM

Hi Guys,

I own a DELL studio laptop(warranty is expired recently). I am unable to boot the system. After wasting precious time and money with DELL TECH SUPPORT (they are real monsters on the earth), I am finally derived following points about laptop.

1) If I boot my system : after the DELL logo, a blank screen appears with a white cursor on top left corner after sometime system automatically gets shutdown with some beeps.
2) I could not enter into setup/bios as my key board is not responding.
3) If I connect an external keyboard and press NumsLock key and caps lock key, my laptop keyboard responds to those key presses.
4) When the DELL support person had disconnected the Keyboard connection in the laptop, the system has booted properly and it was showing WINDOWS VISTA login screen. But unfortunately I did not have ab external keyboard with me at that time to login to windows.

Now can I assume that the problem is with the laptop KEYBOARD and if I replace it, I am able to work with laptop?
OR
do I need to replace the mother board also as the DELL TECH support person reading the instructions from their so called WORST KNOWELDGE BASE.


Thanks a ton in advance for the responses..pls help me out.

Post 2 of 6

How sure must that diagnosis be?

by R. Proffitt Moderator - 11/10/09 4:17 AM In reply to: Confused?Keyboard or Motherboard issue. Need help by sivamrsk

You find folk that DEMAND that a diagnosis be correct. The reality is that in the shop we'll swap the keyboard since testing with oscilloscopes and meters would take longer and cost more than a keyboard swap.

Do you understand this?

Post 3 of 6

could you please explain..

by sivamrsk - 11/10/09 5:49 AM In reply to: How sure must that diagnosis be? by R. Proffitt Moderator

Hi,

Thanks for your response.But I could not understand your response completely, my bad :-(

Could you please explain me what should I do to resolve my problem.

Can I assume that mother board is good, as I can go till Windows Vista login screen if I disconnect the laptop keyboard connection?

Would swapping the laptop keyboard with a similar DELL model keyboard help me in zeroeing the problem on keyboard?

once again, thank in advance for your response.

Post 4 of 6

As I read Bob's reply ...

by Kees Bakker Moderator - 11/10/09 6:04 AM In reply to: could you please explain.. by sivamrsk

it's the first thing he would try. But nobody can be sure it works. If it doesn't work, it's not the keyboard.

Kees

Post 5 of 6

Maybe you have to change a new keyboard

by wjh0125 - 11/11/09 6:48 AM In reply to: As I read Bob's reply ... by Kees Bakker Moderator

Mostly it's the problem with your laptop keyborad,you can poweroff your laptop and replug keyboard connect,if no change,you will have to change a new keyboard to test .

Post 6 of 6

Issue fixed...replaced keyboard

by sivamrsk - 11/17/09 6:40 AM In reply to: Maybe you have to change a new keyboard by wjh0125

Hello All,
First of all, thank you very much for your replies.
I have replaced the original keyboard with a new compatable keyboard and the issue got resolved.
Now I can work on my laptop.

NOTE: DO NOT SIMPLY TRUST DELL TECH SUPPORT recommendations...they are really HELL. They tried to sell MOTHER BOARD for my keyboard issue.

Thanks
Siva

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