Dear CNET,
I have had a terrible experience both with my DYS-HARMONY 900 and with their LACKOFSERVICE contacts. I seriously think you need to re-rate the product. If you look at consumer reviews, everybody hates it except the people who work for DYS-HARMONY. Could you relook at this product. I suggest faking a problem and then trying to interface with their LACKOFSERVICE staff. You will learn the true meaning of hell.
I have had good luck with other CNET ratings, but this one is really hurting your credibility. Does DYS-HARMONY pay you?
Thank you. Dawkins
the remote. What I will do is forward your complaint on to the CNET Editors who reviewed the product, so they know about the issues you're having. I'm not going to say that your complaint will change their rating, but at least they will have heard your complaint.
I've seen that you have already written your own CNET user review on the product, kudos to you, that's a good first step to let other folks how you feel about the product.
To answer your question,
I have had good luck with other CNET ratings, but this one is really hurting your credibility. Does DYS-HARMONY pay you?
The CNET editors are unbiased and no they do not get paid by the manufacture. I work with these editors and they are honest and good people.
I know you're frustrated with this product and I don't blame you for venting, but I don't think it is fair to slam CNET for their editorial review on this product, just because it is one product that isn't exactly going your way. What about the other "good luck you've had with other CNET ratings", didn't those help you in the past?
Best regards,
-Lee
CNET Community
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