Samsung: LN52A850
LN52A850
by gatorsf - 11/3/09 7:39 PMI have an 11 month old set. Over the past few months I have noticed that most images have a blurry border, particularly during sporting events, but it is not limited to just sports. It happens during movies too. I have a directv HD receiver attached via HDMI and a PS# attached via HDMI. These are direct connections from the source to the TV.
Anyone else have this problem?
LN52A850
by Samsung_HD_Tech
- 11/4/09 6:28 PM
In reply to: LN52A850 by gatorsf
gatorsf,
If you haven't already, register your television online. If you're a U.S. customer, doing that will extend your warranty an additional 3 months.
If there is a lot of fast action when it happens - and if it works on other channels - it may be that the broadcaster is compressing the signal. The higher the compression, the increased amount of artifacting can result.
If it happens on SD channels, some of that is normal. If it happens on HD channels, it may be compressed. If it happens on *every* channel, it may be the television. But I would call in and register your issue so that if something happens in the not-to-distant future, you'll have already made a case on this. It just helps you in the event something goes wrong.
--HDTech
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- Click here to visit the Samsung forum
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LN52A850
by gatorsf - 11/4/09 6:54 PM In reply to: LN52A850 by Samsung_HD_Tech
Tech,
Thanks for your thoughts and advice. I have registered and have 4 months left (after the 3 month extension). Te issue occurs on Blu-Ray disks from my PS3 and on Directv. Both use an HDMI input. The only time I don't notice it is on animated shows.
For example, today I was watching a sitcom and a guy was walking outside, normal speed, and there was this blurry ring surrounding his head as he was moving against the outside of the house.
The online chat tech support (went there after posting here)said it sounded like a warranty issue and suggested having the set looked at.
LN52A850
by Samsung_HD_Tech - 11/6/09 6:48 PM
In reply to: LN52A850 by gatorsf
gatorsf,
It sounds like solid advice to me. You can call 800-SAMSUNG or set up an appointment online here:
http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do
Keep me posted.
--HDTEch
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
LN52A850
by gatorsf - 11/6/09 7:28 PM In reply to: LN52A850 by Samsung_HD_Tech
Thanks. So far the service people have been flaky. Per the online request process, they were supposed to have contacted me w/n 24 hours to confirm the date I set up. I called after 50 and they said their tech would get back to me that day, she didn't. So I originally thought I'd have a Monday tech visit, now ??
A little disappointed so far, but I appreciate your advice.
LN52A850
by Samsung_HD_Tech - 11/7/09 2:07 AM
In reply to: LN52A850 by gatorsf
gatorsf,
You might try following up at 800-SAMSUNG. I sure do apologize for the inconvenience.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
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