Laptop troubleshooting: Please help, my computer goes rogue on me
- 11/13/09 2:53 PM
read before reply
by gordon162 - 10/31/09 6:57 AM In reply to: AVG Sucks.... by mrdood_99205sorry,but did you not read his post.it said something like he dropped his laptop,why would you suggest he run a virus test ?????????
Laptop Dropage
by kb0oqz - 10/31/09 6:45 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
This sounds like it has an over heating problem but it also could have several. Check and make sure all connections are connected . Make hard drive is securely in place and that the battery is also. Now check the cpu and Its heat sink. The heat sink might not be on the chip securely and is letting it overheat. Also make sure all fans are operating properly. Once that is done look at the keyboard on both sides and make sure there is no small cracks. I doubt you have a virus. If all else fails take it to a really good teach shop after it freezes, don't turn it off that way they can see what it is doing.
Computer goes rouge
by cajonaitis - 10/31/09 7:15 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
In the past I have had monitors go as you say rouge and would respond intermittently to the keyboard, the problem is that the monitor was going bad. In your case, it sounds as though the monitor on the laptop was damaged. The problem only gets worse and the rouge turns to fusia.
solvation
by adarshs05 - 10/31/09 7:23 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
adarsh,india.
i have dell studio xps 1640 laptop bought 6 months ago.ya as u told its the problem of d avg.see da some systems with higher configuarations are not compatible with old versions. install kaspersky 2010.the system ll never hang.im tellin u cuz wen i installed avg ma system went wrong.same as u told hanging,no responce when i press any keys. but u ve done a mistake by purchasin hp(compaq).cuz they r not dureble. try this.in the future if u wana buy a laptop choose dell.its not the problem of hardware.dont worry
by:adarsh.S
ph:no 9916309331,9481158500
e-mail:adarshs05@gmail.com
Duh !!
by Garken - 10/31/09 7:38 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
YOU dropped it. Befre that it ran fine. Take it to a technician for Pete's sake !
hardware problem
by stringboy - 10/31/09 7:41 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
It sounds like you have a communication problem between your keyboard and the system. Have you noticed if it is hot when it "goes rogue?" What maybe happening is the drop's impact damaged either the keyboard's membrane (most likely) or connecting cable and small changes either from use or temperature are causing the problem.
Here is a test. Use a USB keyboard and a cooling pad. Although not definitive, if you do not have problems, then the most likely culprit is the keyboard. Replace it. If you still have trouble, you are going to need some diagnostic help.
answer for jhampa's question
by remruata_01 - 10/31/09 7:49 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
Dear jhampa,If you are doing Editing like video,do it like this.Right click at "my computer" then choose properties-advance-performance,settings-advance-virtual memory,change-customize size,initial size,(Suppose maximum size is 4092MB,then,change the initial size is around 4000mb,then click "Set")i hope to you continue your editing....
Rogue laptop
by DennisA - 10/31/09 8:20 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
I had a problem like this with my HP Pavilion laptop, but it was caused by a spill into the keyboard. Certain keys didn't work or gave the wrong letter. It got gradually worse and did also produce the "mind of its own" effect and all sorts of strange things happened with cursor as well.
After a few e-mails with HP support it came down to the keyboard. I swapped it and all problems disappeared. I suspect maybe your keyboard connector could have moved with the drop. My fault was due to liquid spill and I think when the system got the wrong responses from the keyboard, other things happened as well. I used a spare keyboard plugged into the PS2 port until I got my replacement.
I got a replacement on e-bay, came from Hong Kong,about $18, good delivery, product OK. I found out how to change the keyboard from HP support, as HP/Compaq are one, hopefully it should work for you as well.
rogue remover?
by tlworkroom - 10/31/09 8:23 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
I personally think that when you dropped your laptop, you damaged it somehow. It doesn't have to have any loose parts rattling around inside to be broken. Electronic parts are very, very brittle sometimes and go bad even just by normal use.
I'm afraid you should take it to a computer repair shop. But first, shop around. Many cities/towns have local repair shops that offer a special "check-out" deal, such as inspect it for $25-50 or so, and then they tell you the condition of the laptop. And if they know what to look for---such as your hesitation in response---then they can specify in that area. Then they'll give you their suggestions as what it may cost to fix it.
Unfortunately, some of those places, if you're computer isn't new within the past year, will merely say it's time to replace it with a brand new one, and they want to sell it to you. But you can always hope that they would have a respect for your finances and do you well.
So check yellow pages, check newspapers, ask other computer friends where they take theirs.
As I said, sometimes local shops will be more helpful because they know they better not mess you over, because they want you for repeat business. When you do need to get a new laptop, then they want you to come back to them.
But that's my best suggestion. It's true that virus can affect control by locking up the keyboard, I've had it myself. But it sounds more like the drop caused some sort of malfunction.
PS---I do NOT like AVG. I have seen so many people have problems with viruses and trojans getting thru their AVG. Now admittedly, they usually have the Free version, so if you're paying for AVG, you might get better security. But when I'm on Yahoo Answers, so many people have viruses get thru their AVG protection.
I suggest you get SUPERAntispyware. It cleans extremely well and is free, altho' paying for it will get you some better options, but it's same protection.
my computer goes rogue on me
by robertcaughell - 10/31/09 9:01 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
Presuming nothing has been jarred loose or broken from the fall I would suggest the following: Save all your important information, do a complete reinstall of the operating system, the programs that you use and the saved data. If the problem still persists it will require a trip to a computer repair shop to check for anything broken internally.
Similar config, same problem
by studmoose - 10/31/09 9:18 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
One of my machines is a Dell that is several years old that started experiencing the same problem. I'm running WINXP SP-3 and 1.5 BG memory. The same thing started happening to me about one month ago and I can't put my finger on it. I had AVG, Ad-Aware & Spybot as well as Spyware Detector. No viruses or other infections are identified. Every couple of weeks, the Microsoft Malware program runs as well.
I'm running current software on all systems, I do not have Office 07, but Works 02. My ISP provider is Verizon FiOS.
Ths performance delay started to occur and I've deinstalled AVG, disabled most MSIE Ad-Ons, ran system scans and optimization checks on the machine. All to no avail.
Visiting a site, such as Huffingtonpost has become extremely painful. The pages that used to load in under 7 seconds are now taking 1-3 minutes to do. I've run several SysInternal process tools to see if I cannot iIdentify the problem - but all tests seem to point to the ieexplore.exe module. Several AVG processes also ran high during this time, so I uninstalled the product to see if that fixed the problem - it did not.
I've researched issues related to ieexplore.exe but nothing seems to do the trick.
I'm reaching out for help on this one too.
IE issues
by si - 10/31/09 10:06 AM In reply to: Similar config, same problem by studmooseFirst of all, if you have upgraded to IE8, get back to IE7. Secondly, disable all IE add-ons, then clear cache, cookies, history, etc... Third, uninstall all versions of JAVA and FLASH. Now go into Tools>Internet Options>Advanced Tab and select RESET.
Now, get rid of Spybot (undoing all it has done before uninstalling it) and all the other stuff you've got on there for security. Use Malwarebyte's Antimalware, SuperAntiSpyware, and the free Comodo firewall with anti-virus. That's all you need.
Run a HDD defrag and registry defrag using Auslogics (available here at download.com).
Once it's running smoothly, go put the latest JAVA and Flash back on the system.
Hope this helps.
Ref. SIMILAR CONFIG, SAME PROBLEM
by GEO2003 - 10/31/09 2:53 PM In reply to: Similar config, same problem by studmooseMoose, you described your problem as being a very serious slow down, but you did not mentioned that that leads to a COMPLETE FREEZE.
However, if it does lead to a complete freeze, let me explain that I strongly believe you are doing an over-kill on the security applications that you have been using.
1-After installation of several security applications, that being free or paid, EVERY SINGLE APPLICATION puts their own security mechanisim on the BOOT SECTOR of the hard drive.
BUT OVER TIME - You get into conflicts because of updates to the security applications and/or they conflict with each other in the process of trying to protect your system.
Every security application you install will try to protect system files including files from other security applications.
The end result is that when you try to delete one, files for that application could be left on the boot sector as other are trying to protect those system files.
Unfortunatelly you can't completly UN-DO what has been done to the boot sector any more, you already have to many conflicts.
Remember, for a while it may work ok but overtime its a kill for you machine to have so many.
Everybody has different experiences and I am sure that some people run fine with more then one security application, but it has been documented that running more then 2 is an overkill and creates problems.
I have a friend from whom I fixed her pc since she had installed so many toolbars it was impossible to run IE, I cleaned it for her and restore the pc to working order. She had a paid security application (MaCaffe) and she had purchase Symantect because she was told that it was better. After cleaning her pc I mentioned to her not to install the new one until she removed the old one or to call me when she was ready to install it. She went ahead and insall it and in the end both applications started to conflic with one another that she was infested with every kind of infection you can think of. She call Dell tech support and they try to fix the problem, she called the security companies and they both try also but it was impossible to fix.
Not only both applicaions were fighting with each other at boot time but the infections had already spread. There was not fix to her pc but a clean install of the OS..
I know you don't have infections but I have done many restoration due to security conflicts.
My advice to you is that you back up your data and restore your pc from the hidden partition that Dell includes on your hard drive.
You should be able to access the partition from the Dell splash screen asuming of course you have not delet it.
Believe me when I tell you that even botting from the OS DVD and choosing fix will not solve your problem because the utility on the disk does not re-write the entire boot sector specially when security applications are already install.
In my experience, I don't believe this has to do with IE7 OR 8.
Uninstalling all security applications will not do the trick either because some of this applications are stubbern and left traces behind on the root sector. You can try un-installing all of them if you want first, but I strongly suggest you back up your data and re-store your pc from the hidden partion.
After this choose one or two security applications, I don't recomend AVG since I have used it myself with many problems. I do suggest Avast and PC Tools Threat Fire with Antivirus, they are both free and do get alone just fine because they are based in different models of detection.
Read about them here at Cnet, and PcMagazine.
I would hope that you can restore your pc without having to install the OS again but I doubt that will be the case.
Good Luck.
Geo
Needs repair shop
by Kaideb - 10/31/09 9:26 AM In reply to: Please help, my computer goes rogue on me by Lee Koo (ADMIN)
My guess is that the impact loosened an internal connector or caused damage to the motherboard. In either case shaking your laptop won't help. A service tech is needed.
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