Samsung: OFFICIAL BLU-RAY 2.04 FIRMWARE UPDATE THREAD
- 9/30/09 9:06 AM
Samsung told me to send it in for repairs today
by Samsung_HD_Tech - 10/27/09 4:14 AM
In reply to: Samsung told me to send it in for repairs today by FeltLikeRunning
FeltLikeRunning,
I'm sorry to hear that you're having this issue.
If you post your transaction number, I'll see what I can do to assist.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Transaction number for repair work
by FeltLikeRunning - 10/27/09 7:27 AM In reply to: Samsung told me to send it in for repairs today by Samsung_HD_Tech
Thank you very much for offering to help me. The transaction (ticket) number is: 4005711632
Transaction number for repair work
by Samsung_HD_Tech - 10/27/09 9:48 AM
In reply to: Transaction number for repair work by FeltLikeRunning
FeltLikeRunning,
I've sent that up this morning. Keep me posted.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Stop the 2.04 firmware
by Donkichot_7 - 10/29/09 8:36 AM In reply to: Transaction number for repair work by Samsung_HD_Tech
To Samsung_HD_Tech,
Please at least stop offering this 2.04 catastrophic update ...!
Stop crippling many samsung users in the world...
Please stop it now until you get a good tested update firmware.
Pandora problem with 2.04
by Stgra - 10/27/09 1:42 PM In reply to: OFFICIAL BLU-RAY 2.04 FIRMWARE UPDATE THREAD by Samsung_HD_Tech
Samsung HD Tech:
Purchased a BD-P3600 in Aug. Hooked up to my network via a wireless connection & Pandora worked perfectly. Immediately after firmware update 2.04 was automatically downloaded I started having problems with Pandora. Now, it can take 10 to 15 minutes between songs. Once a song starts it plays fine. I haven't moved the unit, my wireless connection to the player checks out ok & I can play pandora on my laptop with no problem when I locate it next to the blue ray player. I called Samsung today & the rep told me that this is a known issue that is being worked on but could not give me any idea as to when it might be resolved. I'm concerned because I haven't seen another post that raises this issue. Is this, in fact, a known issue with the firmware update? Is anyone else having this problem? How soon will it be resolved? Samsung gave me this transaction #: 2010526413. Thanks for any help you can provide
updating firmware on my BD-P1580
by jaykay2PT - 10/27/09 4:09 PM In reply to: Pandora problem with 2.04 by StgraHi, having read all 15 pages of this thread, i have now downloaded both the CD-ISO upgrade and the USB version, but i still DO NOT SEE the Youtube logo on the startup screen, please can someone from Samsung tell me if this is something that we here in Portugal are not allowed to have, have i just wasted 2 hours for nothing?
eagerly awaiting your reply
thanks
john
John - don't waste your time
by jdogga - 10/27/09 4:59 PM In reply to: updating firmware on my BD-P1580 by jaykay2PTJohn,
The Youtube option is less that worthless. I tried it twice and there simply isn't anything of value, and it is really difficult to find anything you might be looking for. So if your firmware update doesn't include it, count yourself lucky! 
If only the other stuff could get fixed, I would be happy!
J
1600 Upgrade Problem
by jlp22c - 10/27/09 6:15 PM In reply to: John - don't waste your time by jdoggaAfter watching a DVD, I got a message asking me to upgrade when I finished I turned it on and it hung up on load for a half hour. I turned it off and it has not turned on again. There is no response to the remote. The buttons on the machine beep, but nothing happens. I have a disc trapped inside. I bought this on July 30th, but the company says I have to pay for labor as they use the date the store received the unit.
bd-p1600 please help
by db8-r - 10/28/09 7:31 PM In reply to: 1600 Upgrade Problem by jlp22cHi all, I purchased bd-p1600 for the BD-live and Netflix capabilites... When I turned the unit on it said it has a new firmware update. So I updated it to 2.04 and all went well. I see youtube, but how do I get netflix and pandora to show up???
I have searched everywhere and it says that the red button on the remote should bring up nextflix but all I see is youtube... which by the way is pretty useless. Stick to a computer for youtube!
Thanks in advance
Netflix
by Donkichot_7 - 10/28/09 8:27 PM In reply to: bd-p1600 please help by db8-rNetflix is not available in some country
like canada I think.
What is your country ?
updating firmware on my BD-P1580
by Samsung_HD_Tech - 10/30/09 2:24 AM
In reply to: updating firmware on my BD-P1580 by jaykay2PT
jaykay2PT,
Certain features are available in certain areas, however, I don't have specific details for non-U.S. products. I apologize for the inconvenience, but the best way to get the answer of which features are available is to call the Samsung customer service center in your region.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Works so great on the BD-P1590 that I get another one!
by the_travel_guy - 10/28/09 11:42 PM In reply to: OFFICIAL BLU-RAY 2.04 FIRMWARE UPDATE THREAD by Samsung_HD_Tech
This upgrade worked so well on a brand new BD-P1590, that not even 30 minutes out of the box, it bricked it well!
You read it right. Brand new, 30 minutes outside of the box, bricked player because of a POS upgrade.
Way to go Samsung!
Let's be realistic here, you make good stuff; I own several monitors, a fridge, several phones, and several hard drives and they all work great! But this Blu-Ray player of yours, something that just plays movies, you f'd it up good after persistently pushing a half-baked update that just broke a Blu-Ray player that's only 30 minutes out of the box! And thanks to this crappy POS update, I get to spend a small part of my morning going back to Costco to maybe think about getting another one.
How about getting a clue from your other business units and make stuff that works well after its updated. How hard can that be? Unless your "software" is being made by a bunch of code monkeys in some far away land that BS'd their way through school and falsified the QA results, I don't think it would be that hard to test it on a good sample of your products your update is intended for.
Finally, I don't expect you to understand this until you've pissed off a whole lot of your customers and some higher up tells you to follow the same procedures as the other business units, but if you make products that's upgradable, at least have a way to have your products revert back to a working state should the update go wrong.
So get a clue here. Make sure your updates work well. Provide a way to revert back to a working state should an update go bad. And stop pissing off new, existing, and scaring off potential customers with crap updates.
Works so great on the BD-P1590 that I get another one!
by Samsung_HD_Tech - 10/30/09 3:48 AM
In reply to: Works so great on the BD-P1590 that I get another one! by the_travel_guy
the_travel_guy,
I'm sorry to hear your situation. I do appreciate your (and everyone's) business, and I'm bringing this issue to the attention of people who can make a difference.
Again, I apologize for your inconvenience.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Believe it or not
by the_travel_guy - 11/2/09 7:01 PM In reply to: Works so great on the BD-P1590 that I get another one! by Samsung_HD_Tech
I got another one, then downloaded the CD update and burned it to a CD. Then used that to update the player and it worked!
Looking at all of the messages here and on other boards, the updates seem to really crap out (and brick the player) when it isn't done using the CD.
I definitely believe that Samsung should fix the update process for these players and implement the following:
1. Allow the player to revert back to the last running firmware if the new firmware craps out -- this prevents bricking the player.
2. Push major updates (1.x to 2.x) via CD while minor updates (2.1 to 2.2) are pushed via network or CD.
3. Push all firmware updates at exactly the same time, so people don't have to run the update twice on their system (which I'm sure many people forget to do).
Good news stories?
by furious_george - 10/29/09 9:11 AM In reply to: OFFICIAL BLU-RAY 2.04 FIRMWARE UPDATE THREAD by Samsung_HD_Tech
I'm about to try and apply the 2.04 via USB on a BD-P1600. Has anyone been able to do this successfully? I've scanned most of the posts here and I'm thinking...no.
I only want to fix a playback/compatibility glitch on a disc from Terminator: Sarah Conner Chronicles S2. I have no interest in using the wireless function (not going to purchase the $100 dongle), so I'm wondering if it's even worth the risk. Might be easier to just return TSCC S2.
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