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Cell phones: Understanding Verizon Warranties
Understanding Verizon Warranties
by center77 - 7/29/09 4:35 PMI am on my third LG Voyager. The touch screens stop working after a while. I pay for the warranty every month, so I have been able to get replacement phones, though it has taken some effort at times.
I understand that I am covered in two cases: 1) I can return a new phone within 30 days 2) My warranty kicks in if it was dropped or lost, etc.
What surprises me (and I seem to have confirmed this with a Verizon employee) is that if the defect is not due to my abuse, it is not covered. So that puts my in the position of needing to say I dropped it, even though I would bet my paycheck that this is a manufacturing defect. I was even encouraged by the warranty company employee to say I dropped it.
If the phone in question is not the original but is a replacement, then I shouldn't say I dropped it.
I am not trying to trick anyone here, I just want a phone that works. This gap in coverage seems like it could be a problem, as cellphone quality in general is not so great. And considering they get $240 per contract warranty revenue from me plus $50-80 per phone, and a limit of 2 phones per year, they are not losing much.
Any one else concerned about this ? Am I misunderstanding ?
warranty vs. insurance
by birdmantd - 7/29/09 6:34 PM In reply to: Understanding Verizon Warranties by center77You are paying for insurance which covers anything not covered under warranty. You are not paying extra for the warranty service that Verizon provides so you don't have to contact the manufacturer directly for 12 months after purchase. Just wanted you to be aware what you are paying for and what the terms are to prevent confusion.
replacement
by birdmantd - 7/29/09 6:38 PM In reply to: Understanding Verizon Warranties by center77After the 3rd phone replacement due to warranty issues, you can request a comparable replacement device. Keep in mind that the warranty group will not automatically offer this option and you need to ask. You would be given a list of available, comparable replacement devices.
Understanding Verizon Warranties
by rob21i - 8/2/09 6:54 PM In reply to: Understanding Verizon Warranties by center77This should have been replaced under the manufacture warranty which means vzw will send you a "CLNR" certified like new replacement aka "Refurbished" free of charge if this is the third phone you have had then you have the option to get a "Brand New Voyager" but since its end of life phone you probably wont get one or you can get a comparable phone which right now I believe is the env touch. If I were you I would request a brand new phone and demand a supervisor if you request is not given by the customer service rep. I hope you get taken care of
I see
by center77 - 8/3/09 10:10 AM In reply to: Understanding Verizon Warranties by rob21iThanks for the replies. I see I probably should have handled it differently. Since the current phone works well for the moment, I am just gonna keep it. My contract is up in Dec so I will either get a Tour or wait for the Pre, or go with TMobile if UMA seems worth the trouble.
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