Broadband: wheres my ip address gone?

by trunners - 8/6/07 4:16 AM

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wheres my ip address gone?

by trunners - 8/6/07 4:16 AM

Hello I really hope someone can help me, I'm running windows xp and using virgin media as my ISP and cannot connect.

I've rang their tech support who advised that I unplug and replace some cables- no joy, and my modem suggests that I am connected, as does network connections (local area network connected).

We eventually assertained that all my ip address details have dissapeared, at which point the tech guys advised that I either call out an engineer,or ring their £1 a minute helpline. they seem to think that its something to do with my tcp/ip protocol?

The only thing that i've done that may have caused this is that I had to turn off my PC without going throught the shutdown process. If anyone can help it would be much appreciated.

michael

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Post 2 of 5

You may have to get help on site.

by R. Proffitt

- 8/6/07 4:57 AM In reply to: wheres my ip address gone? by trunners

Given no details it's unlikely anyone can guess what's up.

Hint? No make/models of the gear involved. How it's all connected, etc.

Bob

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Post 3 of 5

OK thanks

by trunners - 8/6/07 5:40 AM In reply to: You may have to get help on site. by R. Proffitt

OK that's great. I'll have to get that info when i get home tonight (i'm at work)and post it tommorow. If any one has any advice now that would be great though, I've got a compaq presario, and my ISP is a cable provider. erm... the modem is a realtek one i dont know of any of this helps? thanks anyway.

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Post 4 of 5

I've got something to try

by trunners - 8/6/07 6:51 AM In reply to: OK thanks by trunners

Right so I've had a bit of a browse, and I've seen something using the cmd prompt window... ipconfig/release then ipconfig/renew. hopefully this will work. If not I'll get back to you tomorrow with more details.

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