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PC hardware: Help! DVD drive doesn't recognize music CDs anymore

by Lee Koo (ADMIN) Moderator - 5/15/09 12:59 PM
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Post 1 of 117

Help! DVD drive doesn't recognize music CDs anymore

by Lee Koo (ADMIN) Moderator - 5/15/09 12:59 PM

Question:

Until recently, when I put a music CD in my D-drive (DVD RW), I could play the music or rip the music to my hard drive. About a month ago this became more problematic, and now it will not even recognize a music CD (regardless of the program I choose to play it on: Real Player, Windows Media Player, etc.). Data CDs are no problem, whether they have documents or photos. DVDs play, as well. My question: is this a hardware problem or a software problem? The drive is a LITE-ON DVDRW LH-20A1H and I cannot find any indication that there is any driver or other software that could be a problem. If there is a problem with the drive itself, I can certainly replace it, but if it's software, I don't know where to begin. Any ideas? Running Windows XP system.

Submitted by: Bob B.

Here are some featured member answers to get you started, but
please read all the advice and suggestions that our
members have contributed to this question.

Sounds like a Windows problem... --Submitted by fjord_fox
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036769&tag=forums06;posts#3036769

Most likely a software problem --Submitted by alswilling
http://forums.cnet.com/5208-7591_102-0.html?messageID=3037082&tag=forums06;posts#3037082

DVD drive not recognize cds anymore --Submitted by w8vln
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036125#3036125

Could be Sony rootkit? --Submitted by darrenforster99
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036303#3036303

Hardware or software? --Submitted by Watzman
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036202&tag=forums06;posts#3036202

Could be lots of things... --Submitted by
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036275&tag=forums06;posts#3036275

Help Reply --Submitted by theonly1mooner
http://forums.cnet.com/5208-7591_102-0.html?messageID=3036535&tag=forums06;posts#3036535

If you have any additional suggestions or recommendations for Bob, please click on the reply link and submit your answer. Please be as detailed as possible when providing your answer to him. Thanks!

Post 2 of 117

Similar problem that turned out to be broken hardware

by SPII - 5/1/09 5:56 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

I had a similar problem with the DVD drive in my Dell Inspiron. After a few tests with Dell support the problem was determined to be the hardware. Fortunately, my Inspiron was still under warranty. Replacing the drive was pretty straight forward. That solved the problem.

Post 3 of 117

DVD drive is toast

by funkid7 - 5/16/09 8:03 AM In reply to: Similar problem that turned out to be broken hardware by SPII

The very first answer is 100% correct. Not sure what others said past page one of this topic.

I have the exact same Lite-On drive as you Bob and the same problem with the exact same progression.

First the drive began to have problems recognizing recorded movies(copies) and ripped personal music CD's. Cleaning the drive, or simply re-inserting the disc helped at first, but it continually got worse, until the Lite-On drive would only play brand new CD's.

Currently it won't play new discs either. Cleaning doesn't seem to help.

I have been told, the drive is toast and to install a new DVD drive.

Post 4 of 117

DVD doesnt recognize cd

by Auudio - 5/25/09 12:20 AM In reply to: DVD drive is toast by funkid7

hi LEE KOO if your dvd drive does not recognize cd,it maen, 1,there dust in your drive lens.2,the drive lens is weak,3.thre maybe break in your IDE cable,4.there maybe moisture created on the drive lens

Post 5 of 117

Similar Problem

by twhite0910 - 5/1/09 6:30 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

I have a similar problem but my drive won't read CDs at all anymore, just DVDs. I'm using a Lenovo ThinkPad X61 with drive in the Ultrabase. Running Windows Vista.

Post 6 of 117

DVD drive not recognize cds anymore

by w8vln - 5/1/09 6:42 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

I had the same problem last year!!!
I thought the drive went bad!
I put another drive in and found out that it was not the drive problem! It was the software! After the computer received an update from Microsoft to the Media Player, it stated acting up like your problem.
I found out that I had to completely reinstall the media player again and the updates for the latest. After that everything started working normally again. The only answer that I could think about was I got a corrupted file in the automatic update from Microsoft in their download.
Larry Wright

Post 7 of 117

Software is the problem

by 1btb - 5/3/09 6:21 AM In reply to: DVD drive not recognize cds anymore by w8vln

This is almost certainly the correct answer. If your drive were failing, it could not read a DVD (micro-sized), let alone a CD (large by comparison. If the lens were dirty, it would certainly not be able to read a DVD; CDs are easy to read by comparison. It is probable your software got messed during an MS update or other software installation. Get yourself a quality commercial software product such as Roxio. I have been using their version 6 for the last 8 years for all CD ripping and burning functions with no problem.

Post 8 of 117

DVD failing to play music CD after a microsoft auto update

by jmccardl - 5/16/09 2:05 AM In reply to: DVD drive not recognize cds anymore by w8vln

I honestly believe that Microsoft have a lot to answer for. They are so obcessed with ensuring that we allways have the latest version of WGA (Windows Guarante of Authencity) that maybe some of their team of programmers could actually try and spend some time fixing up their other stuff ups.
I really feel that for such an important? company they treat too many of us as beta testers by default.
I agree that windows may be very complex but as the great designers they should hire some smart hackers to really see how bullet proof their software is. Do not let them make bullet proof vests for law makers, we would lose too many!

Post 9 of 117

Worst Virus Problem = Windows Update

by WazmoNariz - 5/18/09 12:45 PM In reply to: DVD failing to play music CD after a microsoft auto update by jmccardl

I've had a half-dozen serious data corruption events, including one that resulted in loss of one-third of my music collection (though I had it backed up). All of these events were related to "Windows Update" configurations that were incompatible with my hardware and/or software, and were totally unreversible.

I've got to believe this is not just happening to me -- I'll wager that Windows Update is the worst, most destructive, most widespread virus in history.

Post 10 of 117

Then why not everybody?

by rje49 - 5/19/09 12:05 PM In reply to: Worst Virus Problem = Windows Update by WazmoNariz

Ever wonder why only a small percentage of people have a problem after installing a MS update? After all, everybody gets the same exact data. Doesn't this mean it's a conflict with something that this tiny percentage of users already have on their computer? And probably something that they'd be better of without!

Post 11 of 117

Dirty laser get a new drive

by DustinSnell - 5/1/09 6:50 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

I wouldn't bother trying to fix it even. The cost of a new drive is so cheap and will come close to the cost of a cleaning kit that might not work. I like pioneer drives usually.

Post 12 of 117

Have you tried this

by w9smith - 5/1/09 6:50 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

Hi,
Sorry to hear the DVD is giving you trouble. I found that many times it is that the lens is dirty in the drive. Most of the big box stores that sell electronics have CDROM drive cleaners. They cost around $7. You put them in the drive and they start the cleaning process using little brushes attached to the data side of the disk. The cleaning takes about 2 minutes. BTW, the ones for CDROM are the same as the ones for DVD. Do not pay extra for the DVD cleaner.

Woody

Post 13 of 117

Probably a bad drive

by hacker27 - 5/1/09 7:27 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

It sounds to me like the drive is failing since the problem got worse over time. You could uninstall it in the Device Manager, reboot and let XP reinstall it. A quick way to the Device Manager is to hold down the Windows key and press the Pause Break key, which will show the System Properties window. Click the Hardware tab and click the Device Manager button. Click the + sign by the CD/DVD drives and right click the drive. You can update the driver or uninstall the drive from here. That would be the first thing I'd try, but my bet is the drive went bad. The fact that music files do not play with multiple programs suggests that it is a hardware issue rather than a software issue.

Post 14 of 117

DVD drive is on iy's last legs

by tbone69069 - 5/1/09 7:38 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

I am having the same problem. At first it wouldn't burn disks. I would get a sync error message. If I rebooted the computer. I could get away with burning a few disks before it would happen again. You never said how old your drive is or how often you had ripped and or burned cds or dvd's. I am guess it is time to look for a new drive. It is starting to go to the dvd heaven. I can't use my drive at all anymore. I put a blank disk in and nothing happens. I put a data or music cd in. Nothing happens. Sounds like you dvd drive is going that way.

You can always check to see if there is new firmware but I don't think that will solve your problem

Post 15 of 117

Don't waste time figuring out what's going on !

by hifly.liu - 5/1/09 8:06 PM In reply to: Help! DVD drive doesn't recognize music CDs anymore by Lee Koo (ADMIN) Moderator

Why not just Re-install OS system(Windows XP) ?

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