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Dell: Dell's Small Business tech support
Dell's Small Business tech support
by Big Steve - 3/18/09 7:08 PMIn configuring a new desktop at Dell's Small Business Division they offer basic limited tech support or for more money you can choose pro tech support. Is it worth the extra bucks to choose pro tech support verses basic limited tech support? If you go with pro tech support will you be guaranteed USA based tech support every time you place a call or is there a chance that your call might still get routed to India?
1
by DELL-ChrisM
- 3/19/09 10:47 AM
In reply to: Dell's Small Business tech support by Big Steve
This does not mention anything about the location of the support technicians.
Dell Support
by hortnut - 3/20/09 6:59 PM In reply to: Dell's Small Business tech support by Big SteveMy choice for support is to choose the least expensive that gives the longest life for the components. I have backup machines to use, if needed.
My self-support is to back up, back up, back up and so on and so on - any and all data all the time.
Data and files are priceless.
Hardware is a commodity, easily replaceable.
That is my .02.
2 years ago when my step-daughter graduated from High School. Her grandfather bought her a Latitude with all of the Support Options that came to around $400. She never had a need to use it. Was it a good value? Maybe? It was a choice that was made and I have no criticism of it. Kind of like Life Insurance or Disability Insurance.
Re: Dell Support
by Big Steve - 3/20/09 7:20 PM In reply to: Dell Support by hortnutWell here's my opinion on that. If I paid the extra money for Dell's pro support which their Small Business Division's website says purchasers of new computers who purchase the pro support will receive USA based tech support but if I called tech support one day expecting to be connected to a call center somewhere here in the USA but instead my call would get routed to India or the Phillipines(sp?) instead I would be a little bit upset and if I knew that might be a possibility I think I would just choose the standard basic tech support and not spend the extra bucks for Dell's pro support. Thanks for your post.
Dell's Pro Tech Support
by preshie - 3/21/09 9:22 AM In reply to: Dell's Small Business tech support by Big SteveI rarely buy extended warranties or support plans since most are just a huge waste of money. BUT - Dell's Pro Tech support is fabulous, USA based and worth every dime. You get immediate help from a person with a real name, speaking English, and if you need even more help than they can provide, they can escalate the problem to their SuperTechs. (regular support can too but it may be a lot more hassle to get there)
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