Hi ccthatgirl,
The manual removal instructions will allow you to delete the infected files, as long as you run the scan in Windows Safe Mode. First, manually run LiveUpdate to ensure you have the latest updates applied, then restart your computer into Windows Safe Mode, launch Norton, and then run a "Full System Scan." When Norton notifies you of the infected files, select each one individually and choose to remove them.
Please try this method and let me know if you still are unable to remove the infected files.
Thank you,
Mike
Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority
I noticed you were helping someone out with the recycler virus. I have the same thing. Exactly what he is mentioning. Would you beable to help me as well
where ever you directed him could you direct me there as well..i would greatly appreciate it
Just a note before I begin: the Recycler folder is a system-protected folder that contains all (or at least most) of your file that have been emptied from the Recycle Bin.
There's also been indications that infected files deleted by any anti-virus programs end up there (that is why the original starter of this thread could not remove it). I have experienced it before with my BitDefender AV 2009, which have detected one particular file in that folder over & over again in real-time & on-demand scans.
Anyways, to remove files from this Recycler folder:
First go to Start > Run... (for Windows XP & earlier), then type in "cmd.exe". Then type in the following code:"rd /s /q c:\recycler".
Note that if this can also work if you have files deleted from any removable storage like thumb drives & portable hard drives, you can also empty the Recycler folders in them. Just change the drive name in the code above
E.g.
If drive is E:\, type in "rd /s /q e:\recycler"
Yes, I have test run this method, & it works in removing files I have deleted over the past year.
Hope this helps!
mike thanks for yr help.. i just want to add on so you can come up with something better.. when the virus hits you it suddenly changes yr system attributes to unhide and we have to hide them again. after you've hide all yr system files the file recycler and system volume information is still visible to an extent. It uses linkers pointing to its own process that it created. So its a bit hard to kill when all these processes are complete almost it does a recycle.. please look into this issue.. I have to try yr advice Thanks once again.
dbrendo
I'm working on removing a virus from an older Dell PC, running XP. It was infected with a new version of the Total Security Anti-Virus Trojan
I booted it up in Safe Mode, ran the scan, and deleted the files it found (a couple of registry entries, an exe, and a dll). After running the virus scan again, the virus detection that was there has disappeared, but a new one popped up in the location:
C:\RECYCLER\S-1-5-21-3334764220-1305196271-4071926818-500\Dc138.dll
It shows up as the same kind of Trojan that the first virus was.
Is this the same dll (from the virus) that I deleted? If so, is it still a threat? If so, how do I get rid of it once and for all?
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