Most of the complaints about Toshiba service are about the Toshiba repair depot. Toshiba also has a network of authorized warranty repair stations that are listed on their website and rated by customers. Apparently the private shops give better service, since they have to compete. Happily, I have no experience with either in my 3+ years using Toshiba. Toshiba also has pretty good online tech support that's been upgraded in the past few years. You can get service and update bulletins through email.
That Tosh looks like a monster for the money.
get the Dell. Dell support was fine for me when I got my dell desktop, my toshiba laptop (3 yrs old) has broken keys and continual-slowness syndrom.
Not worth it long term (also nix the 2 year warrenty)
Had an expensive Toshiba TV repaired three times, a top of the line VCR break down in six months, and a cable modem that also broke down in a year.
Three strikes they are out!
Toshiba may have the price, but not the quality. Definitely go with the Dell...bad service and all!
Toshiba may not have been good for you with other products, but their laptops are first class. My daughter has one and it works great. Personally, I've owned a couple Toshiba products (Toshiba HD-DVD player and VCR) and have yet to have either break on me. The VCR is fairly dated now but still works fine.
Wish I could say that about Sony, Panasonic, and Samsung!
I have had both a top of the line laptop and a flatscreen TV crap out both Toshiba products....just my experience
I would definitely stay away from Dell. Their support is not in the USA and you can't understand those people and most of the time they don't understand what we are asking them. Find a company who hires people from our country. We need the jobs here. I have wasted a lifetime with Dell support for my desktop. I know nothing about Toshiba. I am looking also for a laptop but am considering Acer. Hard to find one with 8 GB ram but I am sure I will find one or have additional ram added. I hear nothing but good about Acer computers. I believe their support is in the US also.
As for me I picked up an L305-S5934 Toshiba from Best Buy, 2.0 Turion X2 64 bit, 3 gb(upgradeable), 250gb drive, ATI 3100 graphics for $529 and as for me the temp difference alone(Intel runs way hotter, friend has same laptop but intel and it will cook eggs)makes it my pick.
And for upgrading to 4 GB ram its like $20, and then I can sell my old 1 GB stick.
But for the Toshiba its a much more solid unit in my opinion.
Good luck in whatever you choose.
I would definitely go for the Toshiba. The video card has dedicated memory as opposed to shared memory in the Dell. Also the version of Vista it comes with is 64 bit which means it can handle the whole 4 gb of RAM. 32 bit can only use just over 3 gb of RAM. I have had 4 Toshiba laptops and have had very few problems in 9 years. One HDD died after 2.5 yrs but that can happen with any computer. Fingerprint sensor on my latest Toshiba died under warranty. Fixed here in New Zealand in less than a week. It also appears from looking on Fry's Website that it comes with Vista Home Premium whereas the Dell appears to come with Home Basic and its only 32 bit. This only really matters if you are using applications that needs lots of RAM such as Photoshop etc. Also the Toshiba comes with a Webcam which is useful. Do you need Firewire?? Since you are doing a bit of Video editing and some picture editing then the Toshiba is the one.
Since you say that you want to do light video editing, the Dell would probably be the better choice, since it comes with a firewire port, which is ideal for editing with a camcorder. Plus the warranty on the Dell is cheaper than the Toshiba.
Dells computers are OK, but, and its a big butt, there online help and general customer service is horrible. I haven't bought a computer from them in years, even though my company has an employee purchase discount plan with them. I've been an HP fan for years; I own a HP desktop, printer and a lap top. Good luck with your decision.
I have long experience with Toshibas. Even my oldest one still works fine.
If you're politically active, bear in mind that Dell is a major contributor to the Republican Party and that Michael Dell was one of George W. Bush's "Pioneers." For me, this eliminates any Dell product from consideration, even if it were marginally superior at the price point and provided stellar support (which its products aren't and its support isn't).
I would absolutely get the Toshiba. Not only does it appear to have better specs than the Dell, it'll probably save you trouble in the long run. Most all the computers I work on or hear about having problems are Dell (or Gateway). The school district in the town I live in has Toshiba laptops exclusively, as well as myself, my parents, and much of my family, and the reliability is top notch. This, of course, is just from personal experience. Any computer could be a lemon. Hope that helps.
You will not be disappointed with the Toshiba. I have a Satellite A60 that is 5 or 6 years old and it has been perfect and still does everything I want it to. Never had any kind of problem with it.
Forget the Fry's warranty. If it does break it will be sooner than later, but it won't break.
We have had two Toshiba laptops and two Dell laptops over the last four years. We have had absolutely no problems with either Toshiba, but we had charging problems with both Dells right off the bat. Both of the Dells were purchased last year (2008). The first Toshiba in 2005, the second in 2008. One Dell ended up needing a motherboard replacement (which meant it had to be shipped back to Dell) and the other needed the power adapter replaced. The first Toshiba spent a year in Iraq with me and despite the amount of dest, it performed flawlessly.
Bought the Toshiba at Fry's....and very pleased thus far.
I could not find better specs at the $550 price point:
Intel Core 2 Duo T6400
4 GB Ram
320 Hard drive
Grahics with dedicated memory
Vista 64 bit
Thanks everyone for your feedback!!
| Forum legend: | |
| Locked thread | |
| Moderator | |
![]() |
CNET staff |
![]() |
Samsung staff |
| Norton Authorized Support team | |
| AVG staff | |
| Windows Outreach team | |
![]() |
Dell staff |
| Intel staff | |