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Desktops: Velocity Micro sucks
Velocity Micro sucks
by dheilman - 2/13/09 2:21 PMI bought a Velocity Micro Z5 in January 2009
The thing arrived and didn't work.
1) Video card didn't function, it never functioned
2) On-board network interface failed on the second day
VM offered to do the fix-it circus but each cycle would take a month. I returned the unit on my one dime and they got this policy to charge me 15% for restocking a defective unit. That means $222 on a $1038 purchase.
I disputed the charge with my credit card company and I faxed a complaint to the Virginia State's Attorney General Office asking for their help. I don't care about some silly policy when VM is screwing with consumer protection laws.
I would never, ever do business with these guys! They need to man-up and give me my money back. And their low end computer systems are just thrown together parts. No testing. No burn in.
You did the right thing, IMHO
by Willy - 2/14/09 1:35 PM In reply to: Velocity Micro sucks by dheilmanUsing a 30-day cycle to repair anything is just too long. I'm sure that's more of a delaying tactic to get the money in their hands, as 30-days is disputable. However, they can claim they weren't allowed any time to try a retry fix, etc., that's an open question. You may win it, but going to take time and hopefully your CC will agree with you. 15% can be applied for returned parts BUT NOT IF DEFECTIVE as I understand it. Again, the aforementioned covers some thoughts on the topic. I do suggest you keep any paperwork and jot down any calls/history in ordre to defend your case/stand. good luck -----Willy 
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