OS - Windows Vista Home Premium
I am having trouble with a program installation that went bad. I was having trouble with Mozilla Firefox, using version 3.0.5 and decided to upgrade. I was using Safari to download the new installation file. I usually download the files and run them from the system, but this time I clicked on run in the download box instead of download.
As it was running, I got a message that I couldn't access the Mozilla Firefox 3 directory, I didn't have the right permissions. So I clicked on properties of the Mozilla Firefox 3 directory and gave permission to a couple of accounts. Then I clicked try again on the Installation window. It seemed to go fine from there, the install finished and it asked for a system reboot to finish the program install.
After it rebooted, I tried to run Firefox and it asked for a system reboot to finish an earlier install of Firefox. I clicked on OK and it rebooted. This time, I opened Firefox and it ran, but showed that it was still version 3.0.5 running. I decided to try to reinstall, so this time I downloaded the 3.0.6 version install file and tried to run it locally. It made it partway through the install process then said that it needed a system reboot to finish an earlier install of Firefox, so I clicked OK for the reboot.
Anyway, to make a long story short, I can't do anything with Firefox when trying to install the update. It is hung up with the previous attempt, and no matter how many times I try to reboot and finish the install it doesn't seem to work right. I can't uninstall Firefox version 3.0.5 either, I get the same message asking for a reboot to finish an earlier install of Firefox.
Is there any way out of this mess I seem to have gotten myself into?
Clean installation is the solution to your problem. Here is how you can do this:
Some problems with Firefox are caused by a corrupt installation folder, by old files in the location folder, or by extra installed components. Performing a clean installation is a quick way to rule out these factors. All user data is stored in the profile folder, so performing a clean installation will not cause lost data.
Close Firefox completely
Rename the Firefox installation folder or move it elsewhere.
Windows: This is usually C:\Program Files\Mozilla Firefox. "Mozilla Firefox" can be renamed to "Old Firefox"
Mac: This is usually Macintosh HD/Applications/Firefox.app. Macintosh HD/Applications can be opened in Finder, and Firefox can be dragged to Trash.
Linux: This varies based on distribution and installation method. Firefox as distributed with Linux distributions usually does not have a single install folder. For this reason, installing a fresh copy of Firefox is preferred
Download Firefox again from www.mozilla.com and install. (Install instructions for Windows, Mac?, Linux )
If this fixes the problem, you can optionally check the old install folder for global extensions, binary xpcom components, or corrupt/locked files. You can have a user send a compressed corrupted install folder for further investigation, if the user wants to know what caused the problem.
Checking the old install folder is optional; it is usually done when we want to investigate a common issue.
Try a new Firefox profile
Sometimes, the easiest way to get started with an issue that persists with Safe Mode is to create a new Firefox profile. The profile folder contains both extensions and numerous data files which can cause some issues; trying a new profile allows the issue to be narrowed down.
Instructions for creating a new profile are at Managing profiles
You can just go Help->Check for Updates and let Firefox download/install the updates itself rather than attempting to overwrite the existing installation manually.
John
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