Download.com site feedback: I'm unable to get an app onto Download.com via Upload.com

I'm unable to get an app onto Download.com via Upload.com

Hi,

About two weeks ago I submitted an application called Antaeus (Data Visualization) to download.com, and found the upload.com site to be fraught with errors and random problems that make it difficult, if not impossible, to use.

After creating my first product (I only wanted one), I realized there was a mistake, and so I tried to modify it. The modify link just reloads the product listing page and that's all does. So I created a new listing with the correct information since I couldn't modify or remove the old listing.

Once I had this product "pending" I talked with my friend who I am helping with the development of Antaeus, and we decided to try the Premium Listing package. After many errors and back-tracks and pages not found we managed to create a new listing for Antaeus submitted under the Premium Listing package, with the "estimated approval" date set to December 31st--the following day.

Five days later I get a notice saying it has been approved, and I'm provided with a link to view my product's listing--except it doesn't go to Antaeus. It goes to someone else's listing entirely:

http://www.download.com/3000-2077_4-10906703.html?tag=contentMain;contentBody

Meanwhile, our product is not listed on download.com or on any of the CNET partner sites.

When I attempted originally to use the Premium Support link, I submitted a support request for this problem and got a "page not found" for my repeated troubles. I've tried submitting the support request more recently and I'm just thrown back to my products listing.

The "status" for my "accepted" product is reported as: LIVE_PENDING_INGESTION

No mention is made of "LIVE_PENDING_INGESTION" anywhere in CNET's FAQs or other documentation.

I've made multiple requests for assistance via the normal support channels--but I have yet to hear back regarding any of them, going back ten days now.

Meanwhile, my $90+ has been taken for my "Premium Listing" package which is supposed to have my product processed and my support needs addressed within one day--either of which has yet to happen now going back ten days.

The only place left I have to come for help is here. I don't know whether to ask for my money back and forget ever attempting to register anything here again or to pray to the HOLY AND OBSCURE GODS of CNET for swift release from this limbo hell I've been cashed into.

Either way my experience here has been an exponentially frustrating nightmare from which there seems to be no escape, and no assistance for.

Any help, thoughts, or sympathy appreciated.