Samsung: 850 series - IR interference with cable boxes
Yes rare.....
by abcuster - 1/22/09 5:53 PM In reply to: Rare? by kkreitzerI think you may be generalizing a bit. Not all 850s are affected. How many millions of LCD sets do you think have been produced since its intro? If this were a common issue, don't you bet that Samsung would be doing a recall, as well as letting their frontline support staff know of this issue in their troubleshooting database?
And as far as I know, Comcast HD sets are not affected as most use Motorola STBs. My Comcast HD box works flawlessly.
Correction
by Samsung_HD_Tech
- 1/22/09 6:09 PM
In reply to: Rare? by kkreitzer
That statement was not intended to minimize the issue or marginalize the resulting frustration by owners here, but to just let you know that not everyone is dealing with this particular issue.
You're certainly entitled to your opinion, and I respect that, and if you disagree that it's rare, I won't argue. I apologize in advance if my statement was interpreted as an arrogant or dismissive one, as that was certainly not the intention.
It is a known issue experienced by some users, it was important enough that we're taking care of our customers, and we are solving the problem. Regardless, I'm not so concerned about defining how <u>rare</u> it is... but that this issue becomes <u>non-existant</u>.
If you'd like to track the posts and forums before purchasing to see for yourself, I welcome that. I want you to be comfortable with your purchase.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Agree
by tlealy - 1/22/09 6:30 PM In reply to: Correction by Samsung_HD_Tech
I agree with Samsung Tech. I stumbled on this forum by accident and almost talked myself out of buying this TV. I bought it Friday night and set it up on Saturday afternoon. 1. It was cold on Friday night in central Florida. 2. I needed help to remove the 32" tube set off the stand. The picture is absolutely fabulous. Connections to regular cable and the comcast motorola HD/DVR was easy. I bit the bullit and just bought the set, i was tired of waiting for the price to move lower but negotiated with BB. Someone said earlier that there are nothing but bad comments on this forum, true; people need a places to vent, unfortunately its here. People are more ready to critisize than to praise.
HD_Tech
by Kevin Gio - 1/23/09 8:44 AM In reply to: Correction by Samsung_HD_Tech
I am experiencing this exact issue on my new (bought Jan 09) LN52A550.
Is the inverter board swap just for the 850?
Issue?
by Samsung_HD_Tech - 1/23/09 5:24 PM
In reply to: HD_Tech by Kevin Gio
Kevin Gio?
Which exact issue with the A550? Are your other remotes not able to function?
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Ahhhh...
by Samsung_HD_Tech - 1/23/09 5:26 PM
In reply to: HD_Tech by Kevin Gio
I haven't heard of cases with the LN52A550, so yours is the first. It may be that the inverter needs to be swapped out. I'll keep my eyes open for this issue. Thanks for listing your equipment.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Experiencing interference too...
by matt-351 - 1/23/09 6:14 PM In reply to: Ahhhh... by Samsung_HD_Tech
I have a ln-t3242 in my bedroom that does not like my new cable box (Pace tdc787x; Aspen). I have to wait at least 5 minutes after I turn the TV on in order to change the channel on the box. My previous Pace box (tdc779x) had no issues. With the TV off I'm able to change the channels but as soon as I turn the set on, the remote is useless for the first few minutes. Has this been reported for the 32" TVs? Any help would be greatly appreciated.
hmmmm. thanks*
by stopresearchingandbuyit - 1/23/09 7:52 AM In reply to: 850 by Samsung_HD_Tech
nm
Samsung
by jimzzzak - 1/24/09 9:36 AM In reply to: 850 series - IR interference with cable boxes by jimzzzakAs the original poster, I have been watching this thread for the longest of anyone.
I have a few things to say still.
1. Although I have heard the problem called rare, there is no way to know that. If you look at the size of this thread, it is one of the largest in the Samsung forum suggesting that the problem may be "not so rare" or even worse.
2. The tech support that Samsung is providing people who call with this problem is pretty poor by some reports. Some people are even told to replace their cable box and the new invertor board fix is not even offered. Also it may take 2-3 weeks of waiting for tech support to even come out and that may be after the consumer has been dealing with the problem for weeks or months trying to figure out what the problem is and getting denials from some Samsung techs.
3. If one wants to purchase an 850 and is wondering whether their peripherals will work or not, Samsung has not made the list of affected peripherals known although one can go through each post in this very long thread to find the information out. That's pretty convenient.
All in all I find Samsung's efforts good but very suboptimal.
Buyer beware. I won't deny that the picture is great but you are paying for what could be a very prolonged and difficult problem set.
IR interference
by skiter13 - 1/24/09 9:59 AM In reply to: Samsung by jimzzzakThis is a common problem according to the Time Warner Tech that came to my ouse the other day. I have to wait about 5 minutes after turning on my ln46a850 before i can change the channel on my cable box. i do like the tv but do not want to sacrifice picture to fix the five minute delay. I hope they find a fix for this problem. also the ethernet applications need to be expanded, weather, news, and stocks just don't do anything for me. I'd like to see more rss feeds.
There Is a Fix
by earthearth - 1/24/09 1:28 PM In reply to: IR interference by skiter13Please see the official Samsung representative's advice on how to fix this issue:
http://forums.cnet.com/5208-13973_102-0.html?forumID=146&threadID=313706&messageID=2951405&tag=forums06;posts#2951405
You only have to make one phone call, and be polite.
Not Prolonged for Me
by earthearth - 1/24/09 1:23 PM In reply to: Samsung by jimzzzakI didn't have a "prolonged" wait for this fix. I called Samsung Customer Service on Thursday (the guy was unaware of the problem and did have to talk to a supervisor which I politely requested, specifying that two 850 inverter boards need to be swapped out).
The boards arrived the following Monday morning. The local Samsung repairman fixed the problem Monday afternoon (two business days after my CS call). Of course, when I called I was polite and respectful to the customer service rep. It never hurts to treat people with dignity, I've found.
wait
by jimzzzak - 1/24/09 3:24 PM In reply to: Not Prolonged for Me by earthearthIt has been reported in this thread that the wait for service can be 2-3 weeks.
Glad it worked for you
by kkreitzer - 1/24/09 4:41 PM In reply to: Not Prolonged for Me by earthearthGlad you had such a good experience. It appears that you dealt with well trained and professional people. I must say, however, that I find your advice about being polite rather patronizing and inappropriate. I wonder how polite you would be if you had many hours of your time wasted on this issue like I did rather than arriving at the quick fix you found. I followed the same procedure as you and I'm quite confident I employed the same level of "politeness" as I first attempted to get this issue resolved. So ... glad your experience was good but do us all a favor and don't give advice to people who aren't asking for it.
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