PC hardware: My PC stopped recognizing both my DVD and CD drives, help!
- 1/30/09 3:45 PM
My PC stopped recognizing my dvd / cd drive
by BXCOMMANDO - 1/19/09 2:55 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
i had the same problem when i downloaded the last windows xp service pack and the problem went away when i uninstalled the service pack
PC does not recognize drives,
by jloubier2 - 1/19/09 3:01 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
Does anyone else use your computer. If so they may have screwed up your BIOS
which tells the computer which drive to start from.
pc stopped working
by kenandlo - 1/19/09 5:20 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
i had the same it is a sofeware problem reinstall xp and it will fix it. ken
My Laptop did the same
by Mrspuddleduck - 1/19/09 5:30 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
My Laptop did the same, I hadn't used it for a while and when I went to play a game my DVD drive did not start up. I contacted Toshiba, as that is the make,and it has windows xp. Toshiba replied and said that I would need to do a full recovery with the recovery disc they sent me when I bought it, so I did this and it worked, although of course, I lost everything,so back up important data you want to keep before you do it.
My PC stopped recognizing both my DVD and CD drives, help
by jnadeski - 1/19/09 11:33 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
See if you can open each drive by hitting the eject button on the front panel. IF the drives open and close, this means they are both
electrically alive and have some basic functionality. Which is good.
Check the BIOS, if you do not know how to enter the BIOS, consult your owners manual. The short answer is to hit the <Del> very early in the boot process. The two drives should be listed on the first page. If they are not in the list, power off, open the case, and check and reseat the ribbon and power connections at the mother board, power supply, and at each drive.
Inspect the power connectors, you are looking for pins that may have slipped into the housing and thus do not make a good connection.
Power on and check the BIOS again. If neither drive appears in the list there could be a configuration conflict. Both drives could be set as Master or both as Slaves. Ordinarily, if the jumper closest to the ribbon cable connector is there the CD drive is the master, the other CD drive on the ribbon cable then has to be jumpered as a slave, the next two pins. Power back on and check the BIOS.
Still a problem? Power off, disconnect the power from one of the two drives. Power on, check the BIOS, if a CD drive does not appear, that drive could be killing the communications bus, reverse the test and see if the other drive now appears.
Still a problem? Replace the ribbon cable.
Still a problem? Try an older CD drive, which you know to be good, just as quick check BIOS identification test.
Still a problem? The port on the mother board has lost functionality.
Please no more
by zorst - 1/20/09 12:12 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help by jnadeskiHow can I stop receiving emails from this thread
Re: no more emails.
by Kees Bakker - 1/20/09 12:22 AM
In reply to: Please no more by zorst
It seems you've decided to track this discussion.
In the left column is a link "My tracked discussions". When you started tracking your were being told "You can access and manage all of your tracked discussions on My tracked discussions page."
Understandable you forgot that. But now you know how to untrack.
Kees
pc not reading DVD or CD drives
by Denbigh111 - 1/20/09 1:49 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
right click on my computer, right click manage, right click Device manager, click on dvd/cd-drives and then right click dvd or cd and click on update drivers. if this does not work replace connecting cables from device to motherboard. failing this motherboard is damaged
PC not recognizing DVD and CD drives
by B52Gunner72 - 1/20/09 6:27 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
I just recently experienced the same problem. I am running XP and found out through talking to software folks that XP updates cause my system to not recognize my older versions of software that run the DVD and CD's. After upgrading the software my system is back to working just fine.
Help
by astc - 1/20/09 7:00 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
Hi.. i think that it was due to VIRUS infection. Try to Format your system or try this.
1. Open your C.P.U. cabinet.
2 There you vcan find a small lithium battery.
3. remove it and install it. then start your PC and see.
If this is not working then use a bootable Windows XP cd.
boot it, then follow the instructions u'll find at the bottom of the screen.
delete all the partitions and create and fomat the C: drive and select install.
Thios will take a time of 1 hour. and your PC will run as new. when you find this useful, please reply me at "karthik.bannu@gmail.com"
My PC stopped recognizing both my DVD and CD drives, help!
by nwoody - 1/20/09 8:27 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
I would start by checking the BIOs to see if the drives had been turned off.
F2 pressed at startup will get you into the right (bio's) files to check .
use the help features from there and check to see if the drives are
reconized and enabled .
Solution was for Dell Laptop which had same problem
by olibener - 1/20/09 11:38 AM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
It looks like a registry issue more than a driver issue. From a Microsoft solution.
Save old registry before making any new changes.
Step 1: Start Registry Editor
Start Registry Editor.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the details pane of Registry Editor, on the right side, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
* If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
* If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
6. On the Edit menu, click Delete.
7. Click Yes when you receive the following message:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry
1. In the details pane of Registry Editor, on the right side, click LowerFilters.
Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.
If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
2. On the Edit menu, click Delete.
3. Click Yes when you receive the following message:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
4. Exit Registry Editor.
Both Optical Drives are not recognized.
by UncleDoug8 - 1/20/09 12:18 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
I had a similar problem, but mine was that neither drive recognized the content.
Here are 2 things you can try. This is for XP SP3
1) Go to Control Panel - System - Hardware - Device Manager and delete both optical drives if present.
NEXT
2) I pricked this up from several Sources one was CDFreaks
"Click on Start / Run / regedit then browse to this key.
Code:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11*CE-BFC1-08002BE10318}In the right panel you’ll see something along the lines of “UpperFilter” and “LowerFilter” you want to click on each “filter” key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
Restart Windows..."
NOT Yet !, one more step. and do not delete the upper and lower filter backup keys if present.
Next
3) Power down your computer, Open up the case and unplug both optical drives. Reboot, Bring Windows fully open then shut down again. Reconnect both optical drives and reboot. The O.S. should find both Optical Drives.
The other item that could cause this problem is other software. I got this hint from CDFreaks also. Kept uninstalling software going back several months, I knew I did not pay close attention and the optical software might not be that obvious.
Finally uninstalled both Picasa and Kodak's Easy Share Software (not the latest release. When I ran cleanup software I noticed optical software was being deleted. Not sure which program had it. And the optical drive problem was corrected.
I saved this for last because it is more time consuming.
Good Luck,
UncleDoug
Check Data Cables
by jmero - 1/20/09 8:49 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
Open up the case, locate the IDE ribbon data cable going from the drives to the motherboard. Un-plug and re-plug the cable. If it still doesn't work, try a different cable.
DVD/CD rom not being recognized
by c141medic - 1/20/09 9:50 PM In reply to: My PC stopped recognizing both my DVD and CD drives, help! by Lee Koo (ADMIN)
Try the following site. I would recommend the download of the guided help which will actually fix the issue automatically. I was having a similar issue and this fixed it. Good luck.
http://support.microsoft.com/kb/314060
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