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Windows XP: Windows XP system just randomly freezes, what’s causing this?

by Lee Koo (ADMIN) Moderator - 12/5/08 3:48 PM
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Post 46 of 276

Freezing of Windows XP

by davmax - 11/21/08 9:11 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Freezing occurs when the computer has lost it's way and can be caused by both hardware and software. The first thing to check is whether you have two competing Internet security softwares installed, this will cause havoc and also if you incorrectly or incompletely uninstalled one and then installed another.
If this is not the case the first to check is hardware. This is the foundation of all operations. Check in this order
1. Go To START , My Computer, locate your C hard drive look to the right and check how much free space is shown.Ideally there should be abour 20% (depends on disk capacity, you do not specify the capacity of your current drive in GB)If a small amount is free you will need to make space by deleting unwanted music, video, photo and other files. Those that are taking space and you want to keep burn to CD or DVD and then delete from the hard drive.
2. If the hard drive has plenty of space then stay in My Computer place the mouse cursor on the C drive icon and click with the right mouse. In the list that follows left click on Properties. In the Properties window left click on the Tools tab at the top. In the Tools display left click on the Check Now button. A small popup will appear and with the left mouse click in the two small boxes at top left to place an arrow in each then left click on START. A message will indicate that the drive will be checked on the next computer start. So restart your computer and let it then check the hard drive, depending on the size this may take over an hour.
3. If after a disk check is completed there is still a problem. Use a program to check memory for errors. Memtest 86 is a good one and can be downloaded to run from floppy or CD. This test runs independently of windows eg insert CD and restart the system. Note the computer bios must be set to allow the computer to boot from a CD or else this will not work. Memtest is thorough and will take a long time.

If both the hard drive and memory test OK assume that the processor is also fine. Now software needs to be checked.
1. A simple first move would be to restore the system to a previous date. This is achieved by left click on START, then "HELP and SUPPORT", in the following window look for "Pick a Task", then left click on "UNDO changes to your computer with System Restore".In the next window left click NEXT,in the following window left click on a highlighted date that you feel is before when you experienced problems then left click NEXT , follow the prompts and allow the system to restore. If this fails try a more recent date, if none will work or there are no highlight dates it means your system has not been set up to recover via Restore.
2. If Windows is corrupted to the point of needing repair you will need the use the recovery/repair method that is provided by the laptop manufacturer. Take care before going down this path you need to save any valuable files/data to a CD/DVD or external drive so that they can be recovered if the recovery process destroys all files.

Re your question about using an external drive. There is no way that this can help with the current operation of your system. External drives can be used for two purposes. 1. storing data files for live use. 2. For holding a backup of all data files and also an image of your entire system complete with application software (office etc etc)
The second requires backup and/or imaging software and if done well it can enable the recovery from a complete system failure securely and quickly. Another long process to explain, but not here.

I hope this helps you make progress.

Post 47 of 276

Stop XP freezes

by Stillam - 11/21/08 9:21 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Very simply put, get rid of McAfee. Go with Eset Nod32 and be happy.

Post 48 of 276

Freeze

by robmend7 - 11/22/08 3:09 PM In reply to: Stop XP freezes by Stillam

I do not have McAvee and I am using ESET
Thanks

Post 49 of 276

Windows XP system just randomly freezes, what’s causing this

by elcon10342 - 11/21/08 9:22 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Sounds like Windows explorer is freezing up. Try ctrl-alt-del to open task manager and look for explorer.exe that's using more than 20000k and select, and click "End Process", then "Yes". Your taskbar and icons will vanish. Then click "File", "New Task-Run" and type in> explorer.exe <then enter. Activities should resume in a few seconds.

Post 50 of 276

The freezing laptop.

by it7276 - 11/21/08 9:24 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Hi Jose. Unfortunately, the freezing laptop could be caused by a variety of things...

Some good news first...this shouldn't have anything to do with your hard drive's size. Windows XP can run realistically on a hard drive as small as 6-8 GB (you can do less, but I said REALISTICALLY), and with 40% of your drive free, you won't run into any problems due to lack of space. This also means that buying an external hard drive isn't necessary to resolve this problem, although you may want to pick one up to backup your files. A freezing computer can be a ticking time bomb just waiting to go off, so it's good to know you can still have easy access to your files when you have them copied to an external hard drive.

One thing that recently caused my computer to randomly freeze (this was a desktop, but the principle is the same) actually turned out to be bad electrical wiring in our building. During this past summer, with everyone running their air conditioners, our outlets were prone to sudden sags in voltage, which caused my computer to freeze on a pretty regular basis. I got an Uninterruptible Power Supply with Automatic Voltage Regulation and haven't had the problem since, although I lost a computer's power supply before I determined the problem. With a laptop, you could get this problem from bad voltage at your outlets, or also from a malfunctioning power supply or battery that is going bad and can't maintain a consistent voltage.

There's a chance, even though you're running antivirus software, that there IS a virus on your computer. I would say it might not be that likely, especially if you had the software installed BEFORE the problem started, but I couldn't totally rule it out. If you only installed the antivirus software AFTER the problem started occuring, there is a good chance you could have a virus, since the way these software programs tend to work is by comparing new versions of files to older versions of those files. If McAfee has only been installed after an infection, it can view an infected file as a normal file, since it has nothing else to compare it to. However, since you said that the problem seems to occur randomly (instead of "everytime I run a specific program") I would think that it probably isn't a virus. Probably, not definitely.

And there's always the chance that, like it or not, there may just be some sort of problem with your laptop's internals that will require purchasing a new laptop. You mentioned that you had an 80GB hard drive, which would lead me to believe that your computer is at least 2-3 years old. At this point, at stores like Best Buy or Circuit City, it would take $400 to do an overhaul on the system, or you could get a new laptop for $500-$600, and you can purchase an external enclosure to make the hard drive from your old laptop into an external hard drive to copy over the files. (If you do this, make sure to get the right size enclosure, since they make them for desktop hard drives or for laptop hard drives)

I considered that this could be some kind of overheating problem, which could be caused if you have it on a soft surface, like a pillow, that blocks airflow...you should always use your laptop on a firm surface. However, overheating problems usually just cause the computer to randomly restart, so I seriously doubt your freezing problem is due to overheating.

So unfortunately I couldn't give you a definitive answer, but hopefully I've raised some possible issues that you could look at.

Post 51 of 276

xp freeze

by autosport1949 - 11/21/08 9:30 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

This is simply the hairball Microsoft OS!!!!

Post 52 of 276

i having it also

by Luvshakers - 11/21/08 9:37 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

I have noticed since I did the update with IE 8 beta verison 2 it has been doing the same thing Also with a new window for outlook express always popping up. WE need help thanks

Post 53 of 276

Luvshakers - IE 8

by GEO2003 - 11/21/08 9:51 PM In reply to: i having it also by Luvshakers

Luvs,
through out what I am reading here, I still believe that it is an imcompatability with an application and the Video Driver.

In your case, it is clear that the driver Call that IE 8 BETA is making to the Video Card could be causing a problem.

Most comments are refering to hardwaare issues, but your case is simpler since you began having this problem after installing 8 Beta.

Try uninstalling IE BETA and run your pc for a while, if the problem disappears you have your answer.

Since the Beta is a separate install, as I suggested before get REVO UNINSTALLER here at cnet.

Use it in advance mode and follow the prompts, reboot your pc.
Run Cleaner to clean temp files and also use the Registry cleaner.

Reboot again, and work for about a week to see if the problem returns.

Hope you solve the problem.

Post 54 of 276

A few things to check

by wyrmzr - 11/21/08 9:51 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

When it's a random hard lock like that, one of my first suspects is RAM. Good RAM can go bad, or bad RAM from the factory can get worse.
I use Memtest86, a free utility, to test most memory.
If the memory checks out OK, then you may try updating drivers (video and chipset drivers are common culprits for strange behavior/lockups in Windows).

Post 55 of 276

asking it to work too fast!!

by ClissaT - 11/21/08 9:52 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

I can't say technically WHY it happens, but I think I understand what I do that causes it to happen.

If I'm blasting around the net searching furiously for somthing, clicking on this & that, moving quickly through pages, I can give it too many commands & it tells me to slow down OR ELSE!!

The freezing is the 'or else'. Occasionally it will work it's way through my overburden of clicks, but more often it just freezes.

So my solution is to hit Ctrl-Shift-Esc up the left side of keyboard which brings up the TASK MANAGER. That shows all the pages that are open & all the programs working, etc. I can highlight & END TASK in that window.

However the task manager's way of closing the internet pages is to disconnect the net completely so I loose where I was at.

But it fixes the freeze problem. Then I might have to just leave it a minute or two to sort itself out. Then I can go back to what I was doing, but keeping in mind that I need to be a little more considerate of my poor overworked laptop!! Hope that helps a bit, not technically but a simple solution anyway.

Oh & I just wanted to add a semi-colon/bracket smilie & apparently that's not allowed on this forum so anyway......say smile!! hahaha

Post 56 of 276

LOCKING UP

by badass69er - 11/21/08 9:58 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

TELL THE GUY THATS USING MC AFEE TO FIRST TRASH IT AND GO TO GOOGLE AND GET AVG FREE 8.0 ALSO TRY MALWAREBYTES I USE BOTH OF THESE AND HAVE NOT HAD ANY TROUBLE ME AFEE DOESNT WK WOTH A **** ..........ROG

Post 57 of 276

http://forums.cnet.com/5208-6142_102-0.html?forumID=5&th read

by roscoaus2000 - 11/21/08 10:04 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Take the cover off the bottom that covers the CPU and clean out the dust in the heat exchanger. Overheating through dust build up is a common cause of computer shutting down.

Post 58 of 276

Freezing Dell Laptop

by antonyz - 11/21/08 10:04 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

I have a Dell C610 with Windows 2000 that does the same.
I have changed the vedoe card with another and the problem is still there.

Post 59 of 276

Computer freezing up for no reason

by HDD User - 11/21/08 10:16 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

I had this type of problem and it was quite simply that 2 Antivirus programs wer trying to run at the same time one of which was installed by the retailer [PC World] and Norton.
My resolve was to remove every trace of the PC Tools and allow Norton to do its job and up to now everything has been honky-dorry. That I did 12mths ago.
The PC Tools pop-ups were also very annoying and until the program was removed totaly there was nothing I could do to stop them.
They I feel are programed to persuade you to go and renew your antivirus with them regardless of wether you want it or not which is aggrevating.
So Bye,Bye to PC TOOLS. and my Computer is a happy working perfectly well for me.

Post 60 of 276

Maybe a hardware problem?

by Nolan2116 - 11/21/08 10:25 PM In reply to: Windows XP system just randomly freezes, what’s causing this? by Lee Koo (ADMIN) Moderator

Sounds like to me that something is overheating or conflicting. I had a problem similar to it on a desktop, but would after awhile automatically reboot. Upon taking 1 RAM chip out, run it for awhile to see if it freezes up again. If it does, take the other one out, to see if the same results occur. If running one doesn't, then you have a defective or not compatible memory chip. Worth a try. When getting a memory chip, make sure you physically look at the chip, getting the most information from it as possible. Will help in finding another compatible one. Good luck:)

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