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Samsung: warranty coverage date descriptionary
warranty coverage date descriptionary
by dec2955 - 11/8/08 8:48 AMI have written (ground mail) the Samsung American Corp Offices in NJ, three times with no reply and the online and phone customer support tell me they can not assist with the warranty coverage date descriptionary.
My BD-UP5000 is dieing and I have written the 'office of the president' of Samsung America {and other parties} to get the warranty issues researched and hopefully settled, due to what could be classified as false advertising by both the reseller and Samsungs own web site.""Register now and you'll receive an extra three (3) months warranty on the product"" 'http://www.samsung.com/us/mysamsung/product/myssMyProductRegist2.do']
The reseller sent me a "BACK DATED" third party warrenty and now I have issue.. one samsung should cover the repair.. two if I use this third party warrenty would I be comitting fraud???
Can anybody here help?!?
Case number?
by Samsung_HD_Tech
- 11/8/08 2:49 PM
In reply to: warranty coverage date descriptionary by dec2955
If you have a case number from your call, I'll see if I can do something with that. You'll need to eventually provide a receipt.
I can't promise anything, but it's worth asking.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Case Number?
by dec2955 - 11/8/08 3:29 PM In reply to: Case number? by Samsung_HD_Tech
Case# I don't ever remember being given a case# I have been given 'Call#'s but never kept them??
--David
Case Number
by Samsung_HD_Tech - 11/8/08 3:49 PM
In reply to: Case Number? by dec2955
David,
Well, when you call in, and talk about something, your particular problem is usually issued a case number for your (and their) reference. If you don't have one, I'd call 800-SAMSUNG and see if they can find yours. If not, restart the complaint process with your issue and ask for a case number. Post that number, and I'll see if I can escalate it.
Again, no promises on anything, but I can ask on your behalf.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
did not have any sort of tracking reference
by dec2955 - 11/9/08 2:18 AM In reply to: Case Number by Samsung_HD_Tech
I don't know if any of this will be of help as the online system kept ""jumping screens"" and could not go backwards with out starting the whole process over again and there is no way to check online a older/pending ticket so I had to create new tickets.. Also none of the emails that I have received from CSR in reply telling me to write following is the text of one of the letters:
Dear David
Thank you for contacting Samsung Technical Support.
We will like you to write our corporate address on this.
Samsung Electronics USA
Office of the President Suite 201
Mount Arlington, NJ 07856
:they did not have any sort of tracking reference number listed!
I have been trying to get service since late August'08.... if the three months were added I would of been covered till 11/11/08...
Service Type: Carry In - Carry In Service
Warranty : Labor (08/11/2008), Part (08/11/2008)
Carry In Service Repair Cost $160.50
ticket# 4002799981
Authorized Service Center (Shipping Information)
Name: KOAMBRA KOAMBRA, INC.
Address: 2392 East Artesia Boulevard Long Beach CA , 90805
Email Address: samsungsvc@koambra.com
Phone: 8007267864
Fax: 5624226599
Ticket = Tracking
by Samsung_HD_Tech - 11/9/08 11:36 AM
In reply to: did not have any sort of tracking reference by dec2955
I got your ticket number.
That's what I needed. I'll see what I can do. You did register the unit online, correct? If not, do that today and let me know.
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Ticket = Tracking
by dec2955 - 11/9/08 1:47 PM In reply to: Ticket = Tracking by Samsung_HD_Tech
Yes I had regestered my product online back in May'08
warranty coverage date descriptionary
by dec2955 - 11/16/08 9:23 PM In reply to: Ticket = Tracking by Samsung_HD_Tech
Its been over a week with no reply!!!??
warranty
by joanne0130 - 11/30/08 7:17 AM In reply to: warranty coverage date descriptionary by dec2955Has anyone gotten back to you on this? I too had warranty issues and have been waiting since 11/14/2008 for some kind of a reply! Joanne
Joanne
by Samsung_HD_Tech - 12/8/08 3:16 PM
In reply to: warranty by joanne0130
Joanne, please see your original post here. I'll be happy to address your situation there.
http://forums.cnet.com/5208-13973_102-0.html?forumID=146&threadID=315861&messageID=2907075&tag=commProfileMain%3bprofileBot#2907075
Regards,
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Refurbished....
by Samsung_HD_Tech - 12/8/08 3:15 PM
In reply to: warranty coverage date descriptionary by dec2955
dec2955,
I checked that transaction number with service, and the item on that transaction number is a refurbished unit. I was not made aware of this in your original post. Refurbished units come with a 90-day warranty from Samsung, and that should have been brought to your attention by your retailer/reseller.
However, since you have purchased the extended third-party warranty and the Samsung warranty is expired, that third-party warranty should kick in and cover whatever that specific extended warranty policy covers.
At this point, I can't do anything further. As far as committing fraud on a backdated receipt, that is something I'd definitely recommend you discuss with your salesperson. Samsung had no part in that transaction, and your salesperson should assist you in resolving the issue if you purchased the additional coverage.
Regards,
--HDTech
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
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