Windows Vista: "Computer" crashes when I try to read an SD card

by JuliaArmstrong - 10/15/08 10:17 AM

Total posts: 21

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Post 16 of 21

"Computer" crashes when I try to read an SD card

by JuliaArmstrong - 10/25/08 5:03 AM In reply to: Looks Like It's An Intel Processor.. by Grif Thomas

Hi, and many thanks for your suggestions.

I've looked under device manager for the chipset details; I think the relevent entries are "Intel(R)G33/G31/P35 Express chipset PC1 express root port - 29C1" and Intel (R)G33/G31/P35 Express chipset Processor to I/O controller 280". Is the link you provided, Grif, appropriate to this chipset? (the processor is Intel E8500). I did select "update drivers" for these items, and the message came back that the drivers were up to date. Should I still use the Intel utility from the link you supplied?

Please don't blame Cougar, who built the PC, for these problems. I did a Windows reinstall, and trusted (evidently incorrectly) that Vista would install all the necessary drivers automatically! Having said this, it wasn't directly after doing the reinstall that the problems with SD cards started. According to Device Manager, all installed devices are working properly.

R, you ask what's on the SD cards. Some of them are full of photos, but I've also got a couple that belong to my PDA, and contain mainly music tracks and word documents. I have the same problem with all of them.

Thank you so much for your help. Grateful for further guidance.

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Post 17 of 21

This One Should Do It..

by Grif Thomas

- 10/25/08 12:23 PM In reply to: "Computer" crashes when I try to read an SD card by JuliaArmstrong

Here's the link to the graphics chipset driver you have indicated:

Intel® Graphics Media Accelerator Driver for Windows Vista * 32 (exe)

Still, because the particular driver above may only update your graphics display drivers, I don't think it's going to fix your card reader issues.. On this machine, to identify the correct motherboard driver, I open Device Manager, then click on a couple different locations.. One is the + sign next to the "Universal Serial Bus Controllers" and the "IDE ATA/ATAPI Controllers" where I see an "Intel(R) 82801G..." listing.. What does your's show for those areas?

The "update drivers" button in Device Manager doesn't really do anything unless those drivers are already resident on the computer somewhere.. In your case, you'll need to download them from a separate location.

Hope this helps.

Grif

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Post 18 of 21

Just use the included installer...

by Shun4rm323 - 10/25/08 1:21 PM In reply to: "Computer" crashes when I try to read an SD card by JuliaArmstrong

It will go by the up-to-date BS and do what you want. Good luck

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Post 19 of 21

re "Computer" crashes when I try to read an SD card

by JuliaArmstrong - 11/1/08 11:47 AM In reply to: Just use the included installer... by Shun4rm323

Many thanks for your suggestions on this. (Sorry for the delay in responding - our internet was down for nearly a week). I've had an initial response from the manufacturer of our PC, and I'm going to be discussing the problem with him next week. If he comes up with a solution I'll post it here. If he doesn't, I'll come back and ask for further solutions.

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Post 20 of 21

"Computer" crashes when I try to read an SD card - sorted

by JuliaArmstrong - 11/3/08 10:09 AM In reply to: re "Computer" crashes when I try to read an SD card by JuliaArmstrong

Hi, I thought you would like to know that I've identified the problem with the SD card reader (at least, it worked for me):

I went into the power saving options and noticed that the "USB selective suspend" setting was "enabled" . I've no idea what this means, but I changed it to "disabled" and hey presto, the SD card (and USB sticks, which were also very slow to respond) worked fine!

I've not changed the setting back to "enabled", to see what happens, because as far as I'm concerned its problem solved. Hopefully if anybody else has had the same problem this may be helpful.

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Post 21 of 21