Spyware, viruses, & security : How can I get rid of a dialer?

Will try

In reply to: C:System Volume Information/_restore by Marianna Schmudlach 

Currently I'm scanning with Lavasoft Ad-aware and thus far, it's found 8 infections - YIKES! I'm used to never finding anything with that utility. I also ran Spybot and it found nothing -- it congratulated me -- little does it know (LOL).

Question -- I'm not on dialup, but am on cable. Can this thing be operable even though not on a phone line?

I'll try your suggestion, but probably won't get it done until tomorrow. Hope that's not too late. It's scarry to find this stuff when I'm used to having a clean PC.

We got a new modem today as our other one shot craps -- wonder if that's what caused this. We used to have a router and modem would not work with it. Cox told us since we only had 1 PC that we really didn't need the router and to disconnect and not use, but to connect modem directly to PC. Hope that wasn't a mistake -- they're the pros afterall, but then again, are they?

Julea

Julea, run the following......

by Marianna Schmudlach  - 10/9/08 8:43 AM

Please download Malwarebytes Anti-Malware or alternate download link

* Make sure you are connected to the Internet.
* Double-click on Download_mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
* - Update Malwarebytes' Anti-Malware
* - Launch Malwarebytes' Anti-Malware
* Then click Finish.
* MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

* On the Scanner tab:
* - Make sure the "Perform Quick Acan" option is selected.
* - Then click on the Scan button.
* The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
* Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

* -- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

**If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll

..

Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".

What did they find?

Leave it on........ IF the other scans......

by Marianna Schmudlach  - 10/9/08 9:12 AM

find MORE "ugly stuff" you can purge your system restore again.

Take it easy

Oops -- here we go -- any other suggestions please?

In reply to: Leave it on........ IF the other scans...... by Marianna Schmudlach 

This doesn't make sense -- here are the results. Where is that dude (LOL)? I can't believe it only took almost 3 minutes to scan my drives. A screen never appeared in the program for me to check which drives I wanted scanned, but am guessing it scanned the C: drive.

Scan type: Quick Scan
Objects scanned: 51179
Time elapsed: 2 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

(NT) Did you run BOTH scans? MBAM + SAS?

by Marianna Schmudlach  - 10/9/08 9:33 AM

OK -- here's what it found

In reply to: (NT) Did you run BOTH scans? MBAM + SAS? by Marianna Schmudlach 

Memory Items detected - 0
Files detected - 1
Registry items detected - 0
Total Threats - 1

Scan time 2:20 -- I also have a 250 gig external which it scanned -- I told it C: but that was evidently included, even though it shows me it's K: drive.

It said it was an adware tracking cookie.

The removing processing info said: compaqowner@revci(2).txt

Now --- surely that isn't the dialer thingie is it?

Do I need to do another scan with my Avast or where to now?

Thanks,

Julea