I paid all the money for a real Sony infoLitium NP-FP90 battery about a year and a half ago. It has retained it's charge just fine. A few days ago the camera started refusing to work with it, claiming it was not a real infoLitium battery. The small one works fine, so I know it is a battery fault. When I called Sony on it, they told me it is out of warranty and I could send it in with something like $55 for them to look at repairing it.
1) Anyone have any ideas on how I might fix it?
2) I am appalled at how much contempt and arrogance Sony has for the public. Though I have racks of Sony ES stereo equipment, a digital camera, the camcorder and optical drives, I refuse to ever buy from these jerks again. I ran into the same obnoxious attitude on getting new drivers for one of my optical drives and a repair to the digital camera that was solved by slapping the stupid thing on my knee (really). Adding it to a firm that thinks it is OK to surreptitiously load rootkits on everyone's computers, my disgust in them is well overdue.
If you look at the battery spec you are at the right amount of time for a dead battery. Since these are replaced and rarely repaired, try a new battery.
Just for a recap. LiPO, LiON and such batteries only have from 300 to 500 cycles on the spec. I have seen many get upset over this but what to do?
Bob
Wouldn't mind if it were simply dead - or just tired - but in the immediate previous use it was still holding a very good charge. The extremely irritating thing is that it is their moronic software that is automatically shutting the camera down when I turn it on because their software has decided that the battery is not a SONY battery. This kind of software is strictly to fence out competition, so as far as I see it is unethical to start with (No, SONY do something unethical? What a jerk I am to not have presumed so. My own fault). Now that it has an error in it, even though the battery has a good charge (as presumed from the previous cycle), it can not be used in the camcorder.
I see that since the time it came out, a number of firms successfully reverse engineered the battery's operating system and for $25 to $45 I can buy what Sony told me in the same conversation would cost me around $159 from them! What arrogant usurious pompous (expletive, expletive) jerks! This kind of action on their part leaves me with little to no sympathy when they cry "Foul!" when someone steps on their digital or property rights. I think this kind of public treatment breeds contempt, much like the world reacted to Adolph Hitler (Yes, I am drawing a direct comparison between the worst of Mr. Hitler to Sony, let there be no question).
You hire staff to take calls. How else to pay them for support calls unless you charge for the call, and same for the repair centers?
That is, unless you are just in need of a rant? I offer a little insight into how things work and that at 18 months it's a little early for it to die but is pretty close to "spec."
Bob
You called Support ? They are paid to give you a standard reply....Write or e-mail, marked "Top Priority" their CEO in the country you sre in, c.c. to he CEO Japan ....include a picture of your rack of equipment ....
Perhaps.
It simply seems to me that when the failure is not with the primary products' function but an extraneous added profitability measure, we have a different issue than simply "product failure".
If enough people concur, they might consider their business model, for as I see it, to defend this sort of product incapacitation as "product failure" would only be worthy of those benefiting by the corporations' activity in some manner. And I won't deny that sometimes a little ranting takes a little of the sting out of an injustice, especially when I know it might in some small way send a message to them to consider their ethics, once again.
This is Sony's business model. Persuade you to buy their product which has built in locks. The intent is that you must now buy EVERYTHING from Sony, and pay a small fortune for all of it. That's why I don't buy Sony stuff. They also design around proprietary products, like Memory Stick, which are then suitably expensive.
Ironically, I use Sony's video editor Vegas. It was acquired by Sony when Sony bought the developer. It does not have the Sony ONLY disease.
There are, of course, other companies that sell Kool-Aid, but that's not a subject for this forum.
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