Peripherals: Big Decision on Printer- Canon MP530 or Epson CX9400?
Refill the #5 & #8
by hawk9934 - 4/12/08 5:28 AM In reply to: ink refils by flipp66While you can refill those cartridges, the problem is the chip. If you do a search on Google for the refilled cartridges, make sure they have a reset chip.
If I remember right, you need to hit certain keys on the panel of the MP530, if you refill the cartridges themselves, in order for it to work.
Epson CX9400 Receiving a Fax problems!
by penshoo - 3/31/08 8:43 AM In reply to: Big Decision on Printer- Canon MP530 or Epson CX9400? by foodfiendWe cannot receive a fax after picking up on our 2nd line. Our all in one is hooked up to line 2. We receive calls on line 2 when line one is busy so we need to answer line 2 in case it's an call from a client. But if it is a fax we have not been able to figure out how to receive the fax. We have emailed and called epson support but their responses have been of no help.
Bought it-- now wish I hadn't!
by foodfiend - 4/12/08 6:31 AM In reply to: Big Decision on Printer- Canon MP530 or Epson CX9400? by foodfiendOkay, I would have look at this more carefully if the post about the cost of the ink cartridges had been posted at the time I was researching this subject, but we needed a printer asap.
I will never buy a printer from Epson.
First, the 9400 A-I-O drinks ink like... (well, there was an analogy about my college days and beer, but I'll leave that one out). Let's just say that I now figure that I will change the black ink cartridges three times more often than my previous HP, and the color ink carts maybe twice as often. If I am lucky.
I don't do an awful lot of printing, and I have to manually set it to print "text" rather than "image" each time (which saves ink but is annoying). There should be a default setting which I can change, but I can't figure it out and I darn well am not contacting them to find out since the annoyance factor would be so very much higher to deal with them than to adjusting the setting before each printing job.
Epson tech support is a TOLL CALL. Cripes. The one time I felt forced to use it, I called in the evening to avoid a long wait and still was on hold for a rep for over 10 minutes. After a long discussion where we went through steps I had already taken to correct the malfunction, which did not work (and I told her this), I was told that the unit would have to be replaced. After a 35-minute long-distance call. I don't care if it cost 10 cents to do this, they should have toll-free tech support, at least for the first year!
Epson tech support online is awful. I am a rather organized, logical person. When something doesn't work correctly, I go through the troubleshooting option. If this doesn't help, I write a detailed, concise e-mail describing the problem. Twice I have had to e-mail Epson with a problem, and both times I receive a response that shows me that the person did not bother read my message beyond the first couple of sentences. It's as though this person notices a few key words, then pulls up a troubleshooting document and sends it off to me. This is so annoying.
Note: if you are in the middle of printing a large document (like, my taxes yesterday) and you run out of ink, once you replace the cartridge the printer does not remember where it was in the printing queue. Unfortunately, these tax docs were not numbered and I had to count each sheet and restart at page 46. Again, annoying.
I cringe when I need to send a fax. It just is not as easy as the HP was.
So. I paid about $110 for the Epson. I'm thinking that if I struggle with it for a year, it would have paid itself off (in my mind) and I can donate it somewhere (although why would I do that to some poor nonprofit agency?) and go back to HP. You can bet, though, that I will remember all that I dislike about this Espon CX9400 and run like crazy from any printer which may have me dealing with a similar situation.
Sorry
by hawk9934 - 5/5/08 1:23 PM In reply to: Bought it-- now wish I hadn't! by foodfiendSorry my post wasn't posted sooner. Your next printer if you were to buy it today, look at the HP 88 ink cartridges or the Canon #5 black and #8 colors.
Thanks, hawk...
by foodfiend - 5/5/08 6:03 PM In reply to: Sorry by hawk9934... I guess that you can't be everywhere at once! 
I made a note about your suggestions. We had an HP before this, and may go back to that brand because we had no problems, the Epson was just less expensive. We've learned our lesson!
WILL NEVER BUY ANOTHER EPSON PRODUCT AGAIN!!!
by SGL66 - 6/6/08 12:15 PM In reply to: Big Decision on Printer- Canon MP530 or Epson CX9400? by foodfiendBought the 9400Fax in Jan. By May it's not working and won't accept ink. I researched and found this to be a typical problem with Epson printers. No fix for it. I shipped back at Epson expense in the original box with everything it came with.
What do I get in return? A printer in a plain box with no power cord, no manual, no original photo paper. Just ink. It doesn't even appear to be a new printer but one that was either remanufactured or repaired. I'm online now trying to get the items required to just run the damn thing. They SUCK!!!!
I almost purchased the Epson R2880, untill my R260 died...
by KentuckyRanger - 9/8/08 2:05 PM In reply to: WILL NEVER BUY ANOTHER EPSON PRODUCT AGAIN!!! by SGL66I was about to make the jump into more professional printing and get a large format Printer.
Since getting the Epson R260 for CD/DVD printing I was impressed by its quality so I had decided to go with the R2880 over the H P B9180, thank God I waited!
This past Week my R260 was getting very low on Ink so I purchased OEM replacement cartrages from a reputable nation wide dealer.
When I installed the new cartrages the Printer said they wheren't genuine Epson Cartrages and wouldn't let me print, it just froze up!
I tried everything including replacing the new cartrages with the old, booting the Printer with no cartrages, etc... to no avail.
After doing some reaserch online I found out that Epson did this intentionally to not only keep us from using third party cartrages, but it also has an internal counter that when it reaches a certain number of prints and passes with the print Head, it disables the Unit thus requiring you to replace it.
I don't know if Hewlettt Packard does this kind of thing to its Customers but the HP's I've used over the Years have done me well.
The only time they quit on me was when I wore them out mechanically after Thousands of Prints.
I'm going to use HP Printers from now on...
P.S.
by KentuckyRanger - 9/8/08 2:19 PM In reply to: I almost purchased the Epson R2880, untill my R260 died... by KentuckyRangerI also should mention my experiance with Epson Customer service.
After almost 45 Min on the Phone, tikering with the Printer as per the Person on the Phone's instructions.
The conclusion him and several others in the "Tech" department cam up with is to purchase a new Epson Printer... >:O<
I also found out that the R260 was dicontinued not too long ago.
Strange coincidence, NOT!
I've also found out they've disabled cartrage compatability for older Printers like the R260 through a sneaky Firmware update that automatically installs in the background while you're online.
This way they can act like it's a Hardware problem that would cost too much to fix, getting you to buy a new Printer.
They really lost a Customer for good Today...
Epson R260
by jacerjo - 9/16/08 6:26 PM In reply to: P.S. by KentuckyRangerI am trying to load the Epson R260 to a laptop. It is requesting a 25 digit product key, which I cannot find any where with any of the paper work with this print. Does any one have an idea where to get this number?
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