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Forum feedback: New user comments feature: Tell us what you think!
- 10/24/07 4:13 PM
Can you please give me an example?
by Lee Koo (ADMIN) - 6/6/08 1:34 PM
In reply to: YOU SUCK, CNET! by JRude667
Please provide me with a URL you are trying to submit to and any details of how and where you are encountering the issue.... etc. I do apologize for the issues you are experience. I'm going to do my best to help you out, but I do need some details to go on and investigate what exactly is happening.
Thanks!
-Lee
Seriously, this is messed up beyond belief.
by powerclam - 6/16/08 4:36 PM In reply to: YOU SUCK, CNET! by JRude667I read an article, and I see a note saying there are 100 comments, in 10 pages.
(article is at http://ct.cnet.com/clicks?t=58918261-586832f3b2d284942e6e678809c85fe1-bf&brand=NEWS&s=5
)
No comments are visible.
Hmm... maybe under the new, broken way CNet has adopted, I have to log in to read comments?
So I log in - Comments STILL not visible.
Geez - this stuff is STILL critically busted?
I guess "Jive Software" is more than just a name...
The old Talkback was MUCH better than this garbage.
Doesn't work in Firefox 3
by Jonathon_A - 6/18/08 12:11 PM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
I can't post anything using FF3, it just simply doesn't work or sits there saying "processing" forever and ever. Please fix this 
Your comments technology sucks
by brianbot5000 - 7/23/08 10:27 AM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
Your comments section that usually falls below all articles, pretty much sucks. I just typed up a comment, hit submit, and got a nice "the action was not successful, please try again or contact us for help" message. But since the form uses AJAX, I can't just hit "back" in my browser and see the comments I had typed up - the comments are lost. AJAX is great, but you should account for times when your form doesn't work properly. Why not attempt the submission, but keep a record of the comment in some form in case the submission doesn't work properly? That way people don't have to try to duplicate what they wrote, or like me, just give up on leaving a comment altogether. It's frustrating to put some thoughts together, try to get the wording all consise and well thought out, only to have it all lost by a faulty script.
Still sucks
by alegr - 8/16/08 10:54 AM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
This is August 2008, and the forums still suck big time. I just can't understand, while there are tons of working solutions (for example see thedailywtf.com forums), CNET is still using a flaky homebrew Jive solution that barely works when it does, and when it doesn't it's just dead.
A fourm should have opions:
1. Show all messages in chronological order (ascending or descending)
2. or show them as a tree of replies. This is less convenient. Properly implemented quoting option makes this unnecessary.
3. Messages should be shown fully, not just subj lines or main thread. It doesn't make sense to have to click to show replies to messages.
4. A submitted message should appear in the forum instantly, without requiring to click to a link. Of course, others won't see it until they refresh.
We have two of those...
by John.Wilkinson - 8/16/08 9:15 PM
In reply to: Still sucks by alegr
-> Number 2 is performed by choosing Tree or Threaded mode, while Number 3 is performed by choosing Threaded or Flat mode.
-> Number 4 will be addressed in a future forum update.
-> This thread is about the user comment system (used on news.com, in the editor blogs, etc), NOT the forums we're currently in.
John
I'm talking about user comment system
by alegr - 8/18/08 9:46 AM In reply to: We have two of those... by John.Wilkinson
I'm talking about user comment system. Too often the submitted comments fall into dev/null, or take quite long time (i'm saying hours) to appear in the thread. I'll take a hazard to suspect the whole thing is backed by flat file "databases", which crumbles when multiple users happen to submit a comment at the same time. I'm not sure about the latter allegation, though, as it requires that overall design be a spectacular fail.
Chronological order
by alegr - 8/18/08 9:48 AM In reply to: We have two of those... by John.Wilkinson
And, by the way, showing all messages in chronological order frees the reader from browsing the whole tree just to find any new messages.
Proper escaping?
by alegr - 8/18/08 9:59 AM In reply to: We have two of those... by John.Wilkinson
The software also doesn't do proper escaping of the input. Instead, it just drops any text that looks like an HTML tag. That makes me suspect that one day, something will get through and the whole system will be compromised.
Uh....Wha?
by jvdh020460 - 8/20/08 3:55 PM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
Submit button does not work.
Can you provide a URL and what browser you are using?
by Lee Koo (ADMIN) - 8/20/08 4:07 PM
In reply to: Uh....Wha? by jvdh020460
Thanks!
-Lee
Ninth Life
by Ninth_Life - 8/20/08 5:38 PM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
Will this new forum format still be censoring any truth spoken about your buddies at Yahoo's Flickr? Ironic that you have silenced our efforts to expose the millions of hardcore porn images there, being shared with countless kids by an army of sexual predators and pedophiles there. You people are as bad as them. Losers!
(NT) Only offensive content is censored, and that won't change.
by John.Wilkinson - 8/20/08 8:18 PM
In reply to: Ninth Life by Ninth_Life
what objectionable content?
by iconoclastt - 8/20/08 10:13 PM In reply to: (NT) Only offensive content is censored, and that won't change. by John.Wilkinson
i tried leaving a comment to one of your articles and i pressed the "submit" button over and over and it would not work. I said nothing offensive and it was only a paragraph or so!!!
That's a glitch, not a censor issue...
by John.Wilkinson - 8/23/08 6:03 PM
In reply to: what objectionable content? by iconoclastt
The filters Cnet has in place will filter out predefined words and, rarely, URLs, but comments are not simply rejected. Rather, comments are assumed valid until reported and edited/deleted by the moderators (in the forums) or editors (in the comment sections). The only exception is if you attempt to post duplicate posts, with the system automatically detecting and blocking subsequent posts containing the same subject line or body. If that was not the case then it's an issue of a glitch, either on Cnet's (usually rectified within a day or so) end or your browser's (try Firefox, Opera, etc. and see if that resolves the issue).
John
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