Samsung: Let the Samsung Forums begin... (Thank you CNET!)
- 6/5/08 8:27 PM
Let the Samsung Forums begin... (Thank you CNET!)
by Mr_Samsung - 6/5/08 8:27 PM
Hello CNET members. I'm Mr. Samsung. As you would expect, I work for Samsung. About a year ago I started posting on the CNET forums when I saw people had questions about Samsung products. I often found myself on CNET looking for answers to my own questions so I figured I would throw my hat into the ring and give back a little. At the time, this wasn't an official Samsung program. I just started answering questions and soon I found myself on the forums all the time. When my upper management found out what I was doing, I thought they would tell me to stop or even worse - hire a PR person to take my place and start posting scripted answers that were run by our legal department three times before it was approved. Instead they stepped up and told me I should work with CNET to make this official so our current and future customers know that I'm really a Samsung employee.
I took a little break from posting so I could set up this forum with Lee Koo and the guys are CNET (Thanks LEE!) and now I'm ready to answer whatever questions you have. If I don't have the answers to your questions, I'll walk around the office and find the person who can answer your question. I'm better suited to answer questions from people who are looking to buy or set up an HD product but I'll try to answer any question you have.
Ok... So let the Samsung Forums begin! Let's see where this takes us.
Mr. Samsung.
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Welcome back, it's good to see you again!
by Lee Koo (ADMIN)
- 6/6/08 10:14 AM
In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
Welcome back Mr. Samsung, it's great to see you back in the presence of our community again and I want to extend my warmest welcome to Samsung in the CNET forums!
Even before this forum program with Samsung was officially announced to me, it was great to see your presence in our community already. Your contribution and help to our fellow members really resonated and it proved to be invaluable to those you helped. And I wanted to say, thank you!
I really look forward to this new forum blossoming. I know there are many CNET members always seeking advice and help on Samsung HD products. And I know in time, with the combination of our community members and your efforts, this forum will be a valuable place for all of our members to not only learn and exchange ideas and advice about Samsung products, but also find the comforts of a community where we can gather around and share a virtual happy hour or two, together.
Thanks again and welcome back!
Cheers!
-Lee Koo
CNET Community
Welcome to CNET MR. Samsung
by roddy32 - 6/6/08 11:56 AM
In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
If I have any problems with my Samsung DVD player/recorder I will know where to come for help. 
DVD?
by Mr_Samsung - 6/6/08 12:10 PM
In reply to: Welcome to CNET MR. Samsung by roddy32
Isn't it time for a Blu-ray? Haha.... Just kidding. Yes - come on by. I spoke with our Service Center and they are ready to help out.
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Actually I am planning
by roddy32 - 6/6/08 12:29 PM
In reply to: DVD? by Mr_Samsung
on buying a Blu-Ray/PS3 in the near future BUT I will keep the Samsung hooked up for all my VHS tapes and also if I want to record anything. I can record either DVD or VHS with the Samsung plus I can also copy from one format to another which is great. I have that on the video #1 slot. When I buy the Blu-Ray, I will also buy another set of HDMI cables. I have an HDMI #1 from the Direct TV HD receiver to the HD TV already but I have a slot for HDMI #2 also.
I love this Samsung. It is only a little over a year old but I am retired and I watch a huge amount of movies and I also buy TV shows on DVD. I just went today and picked up season #4 of the Sopranos. The ONLY problem I have ever had was "Could not play disc" but I bought a DVD lens cleaner and I run that after about 10 hours of viewing and I have had NO problems whatsoever since then. It is an excellent product IMO.
DVD & Blu-Ray
by Mr_Samsung - 6/6/08 2:21 PM
In reply to: Actually I am planning by roddy32
Regarding copying from one format to the other, I love that feature on the Duo deck. We have some family videos on VHS and it's great to digitize them to keep them safe from VHS aging.
Now that the Blu-Ray / HD-DVD format war is over, I would imagine a lot of people are planning an upcoming Blu-Ray purchase. The number of movies on Blu-Ray right now is growing quickly. By the end of the year, the amount of Blu-Ray content is going to be huge. We had a promotion at the end of last year where we gave away a bunch of Blu-Ray discs with the purchase of our Blu-ray player. Included in that promotion was a "Planet Earth" Blu-Ray disc. That's awesome. They did a great job with Planet Earth. I highly recommend it.
Thanks for the kind words about our DVD Player.
Mr. Samsung
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
I was waiting for the war to be over and
by roddy32 - 6/6/08 2:35 PM
In reply to: DVD & Blu-Ray by Mr_Samsung
now that is it, I am waiting for the player prices to go down. LOL. I bought Planet Earth from the Discovery channel at the end of last year and even though I don't have it in the Blu-Ray format it sure looks like on is the TV. That is a fantastic series and extremely well done IMO. I plan on buying Blue Planet also but I will wait until I can afford to buy a Blu-Ray Player and then I will buy the Blu-Ray disc for that then.
DVR
by chestateeridge - 9/13/08 6:58 AM In reply to: Actually I am planning by roddy32
Get a dvr recorder from direct
Very cool idea!
by udayan71 - 6/6/08 12:08 PM
In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
Welcome to CNET
Welcome to the forums.
by Kees Bakker - 6/6/08 12:18 PM
In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
Both my (teenage and teenage+) children have a Samsung LCD TV on their room, and my daughter has a Samsung cell phone. And both are happy with it. If they ever have any trouble with it (but they didn't yet), I'll surely come here to visit you.
Best of luck here. Continue the good work you already did.
Kees
PS. Why only HD products?
by Kees Bakker - 6/6/08 12:22 PM
In reply to: Welcome to the forums. by Kees Bakker
That's TV, digital recorder and BlueRay probably. No support here for cell phones?
Kees
Why only HD products...
by Mr_Samsung - 6/6/08 2:33 PM
In reply to: PS. Why only HD products? by Kees Bakker
When I spoke with CNET, we thought forum members could use the most help with HD products. We will probably open this up to other products in the near future but we wanted to make sure members approved of this idea before investing too much money into it. (I’m well versed in HD products but other product categories will require more Mr. Samsungs… Like a Mr. SamsungCellPhone and a Mr. SamsungPrinters)
CNET and Samsung agreed that the future of this program is in the hands of CNET forum members. If you guys like this idea, we will expand it. If you guys don't want a manufacturer intruding on user conversations, we will take it down. It’s up to you… There’s nothing worse than a house guest that overstays their welcome…
Talk soon,
Mr. Samsung
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Is this an official or side forum?
by John.Wilkinson - 6/6/08 1:02 PM
In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
By that I reference some companies, such as Acronis, which have set up forums through Wilder Security and the like, then made it an 'official' support channel linked to from the corporate website, rather than just a forum for those who happened across it elsewhere. Just curious as to which is the case here.
Thanks.
John 'I don't own a single Samsung product' Wilkinson
Just a CNET forum right now...
by Mr_Samsung - 6/6/08 5:00 PM
In reply to: Is this an official or side forum? by John.Wilkinson
…but I can see us linking to this forum from Samsung.com in the future. We just want to make sure CNET forum members actually want this type of participation from a manufacturer. If this works out, I can see us doing a lot more customer service & support this way. It makes a lot of sense. Manufacturer support should always be available but how many times have you found a better solution to a problem from another customer than a manufacturer? If you combine the two, I think you have a perfect recipe for great customer support.
imagine the possibilities
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
I wondered...
by whizkid454 - 6/6/08 2:20 PM In reply to: Let the Samsung Forums begin... (Thank you CNET!) by Mr_Samsung
I wondered why I kept seeing Samsung staff under the forum legend.
| Forum legend: | |
 |
Locked thread |
 |
Moderator |
 |
CNET staff |
|
Samsung staff |
 |
Norton Authorized Support team |
 |
AVG staff |
 |
Windows Outreach team |
 |
Dell staff |
 |
Intel staff |
