Spyware, viruses, & security : I need help on my laptop, I think its malware!
I need help on my laptop, I think its malware!
by keano12 - 5/22/08 10:04 PMI'm not really sure, honestly if it has to do something with any malware or adware but suddenly my laptop's hard drive became 95% full, I only uninstalled Adobe Reader since I wasn't using it much, then after I shutted it down and turned my laptop the next morning, it booted up slow and loaded almost all my programs slowly, as soon as this happened, I immediately went to my My Computer folder and saw my Main drive became full, I mean 1gb left before it became a 100%, I'm really suspicious of this as something to do with spyware and such but I really need help... I dont know what to do!
Run some on-line scans
by Marianna Schmudlach
- 5/22/08 10:20 PM
In reply to: I need help on my laptop, I think its malware! by keano12
to start with:
AVG Anti-Spyware (formerly Ewido) Online Scan
Please perform an AVG AS Online Malware Scan
* When a dialog box appears asking you if you would like to download and install the ewido anti-spyware online scanner please click Yes to allow the download.
* Click on Start Scan.
* If any infections are found, Click on Remove Infections.
.....
BitDefender
Please perform a BitDefender Online Virus and Malware Scan
# Click on I Agree.
# An ActiveX warning box will appear, click on Install.
# Under Select What You Want To Check For Viruses.
# Please Check My Computer and Click Ok
# Now Click On Click Here To Scan
...
Please run the Housecall online virus scan located at:
http://housecall.trendmicro.com/
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.
......
Please download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
...
Download and scan with SUPERAntiSpyware Free for Home Users
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
Ok
by keano12 - 5/22/08 10:50 PM In reply to: Run some on-line scans by Marianna Schmudlach
Actually we had 3 anti-viruses already installed hehehehe, one is Kaspersky the second is Norton and the third one is AVG 8!
Ouch... three???
by Marianna Schmudlach - 5/23/08 8:43 AM
In reply to: Ok by keano12
You better disable 2 anti virus programs and ONLY leave one at Startup.
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