Home audio & video: HDMI and Time Warner Cable
HDMI connection possible, but hobbled
by mulciberus - 4/28/08 12:06 PM In reply to: SA 8300HDC doesn't allow 16:9 with HDMI connection by mwrubelYou might want to have a look at this thread:
http://forums.cnet.com/5208-6035_102-0.html?forumID=60&threadID=292722
Time Warner Cable is a scourge. They'll probably get their comeuppance one day, perhaps from FIOS...
DGI
Thanks for the post!
by bljljl - 12/13/07 7:53 PM In reply to: Solution:TWC in Manhattan HDMI - No Sound and No Vol Control by nuyorkerHey, just a thank you for the solution you posted re: no sound/volume control - you'd think TWC would provide instructions for this.....the audio settings resolved my lack of HDMI sound.....many thanks!
Menu Settings that worked for me
by lexington2 - 10/18/07 6:51 PM In reply to: HDMI and Time Warner Cable by Esw88I have a SA Explorer 8300HDC with TW.
I had to hit the settings button on the remote then go to the DEVICES setting on the Quick Settings menu. That loads another menu where I can select HDMI for my Audio. Work like a charm. This was after 2 calls to Time Warner, and unfortunately both reps that I talked had no idea how to fix the problem. After reading this forum I was lucky enough to figure it out. Thanks.
Time Warner 8300HDC Pass Through
by Ritchiek212 - 11/10/07 7:23 AM In reply to: Menu Settings that worked for me by lexington2Haven't been able to get the cable signal to pass through my receiver (onkyo SR 605) via HDMI. I've been able to get the sound to pass through, though sporadically, but no video at all, just "weak or no signal." Thoughts?
Pass Thru
by Esw88 - 12/3/07 7:57 AM In reply to: Time Warner 8300HDC Pass Through by Ritchiek212I am considering buying the Onkyo 605 and I just happened to notice your post and your problem. Have you solved your problem?
Onkyo 605
by Ritchiek212 - 12/9/07 4:57 PM In reply to: Pass Thru by Esw88No, but after multiple conversations/configurations, i've settled on an optical audio out connection to the 605 from the cable box, and another from the dvd player. i've got the cable box connected directly to the TV via hdmi, and a similar connection between the dvd and tv. i'll try again another day, if i get a new cable box or something....
Pass-thru
by TheGarrote - 12/29/07 6:18 AM In reply to: Onkyo 605 by Ritchiek212I have an SA 8300HDC and a Samsung HT-WX70 HTIB. I also have a pass-thru issue. I'm a TWC customer in NC, so my DVR box has the Mystro software.
So, I too have ended up using an optical cable from the DVR to the AVR and component cables from the DVR to the TV. This is absolutely ridiculous. I don't have a game system to try through my AVR's HDMI pass-thru, but I'm totally convinced that the problem is this piece of crap SA DVR.
Garrote
Did you find a solution?
by jpclvrd - 12/31/07 8:12 AM In reply to: Pass-thru by TheGarroteWe tried to hook up our HD/DVR to our Samsung HT-WX70 (via HDMI) and were unable to get the audio/video to work. Right now it is hooked directly to the tv, but I want to be able to use the surround system for sound. It is nice to know the optical option, but that isn't ideal. We're NC timewarner customers too, so please let me know if you find a solution.
Unfortunately, (or fortunately) not everyone is an engineer.
by gcerny - 12/2/07 2:50 PM In reply to: Menu Settings that worked for me by lexington2Most of the reps at cable companies are not "techies". They would need to speak to someone in engineering, get you through to a technical supervisor, or send out a tech that is well versed in setting up HD DHCT's and HD TV's.
Open up your manuals and read...
by gcerny - 12/29/07 10:52 AM In reply to: Unfortunately, (or fortunately) not everyone is an engineer. by gcernyI've read many of the posts here, and I'll say it again, not all customer service reps are experts or are trained properly on the proper set up of customer owned equipment. There are many variables out there to consider. The best thing that we as consumers can do is sit down with our manuals, read them and learn from them. CNET and it's contributors are a wealth of information as well. People can not expect any technician or service rep to be able to come into their home and set up these systems for them without sitting down and doing the same. Instead of figuring these things out for themselves, many people take the easy way out and pick up the phone and have someone else do it for them. We go to the store and have some salesperson sell us these products and add ons, with no information as how to correctly install them without reading the instructions. I for one am not going to blame my cable company for something I should be able to do myself or for my own incompetence. As far as the equipment goes, setting up the HD and HD/DVR's is not really all that complicated. I have seen many different types of HD TV's, with several types of HD boxes, and component as well as HDMI cables. Personally, I would not spend my money on HDMI cables. I don't see the difference in picture quality.
Re: Unfortunately
by twtechnician - 12/30/07 12:39 AM In reply to: Unfortunately, (or fortunately) not everyone is an engineer. by gcernyThis is unfortunately true. The training that is provided is pretty extensive, but only the agents who spend their downtime studying documentation and familiarizing themselves with the equipment in the lab really rise above and get things done. As a call center develops, every effort is made to either motivate or eliminate anyone who does the bare minimum, but just like anything, it is at the mercy of the human element.
Personally, I learn everything I can because I'm a total gadget nut and I try to contribute to the knowledge base as much as possible and share the fixes, setups, and procedures that might not otherwise be documented.
Every now and then, I still get an issue that stumps me, but even if I'm unable to interpret what I'm hearing based on documentation and personal experience, most of the time I'm able to track down someone who has seen that particular behavior before. The great thing is the followthrough, going back through the notes on the tech visits and finding out what was actually done to resolve the issue.
All that said, there's no denying that there is the occasional negative customer experience. Hopefully, we learn from most of those and both the customer and the agent are spared any further encounters like that.
Good times at the bottom of the food chain, I tell ya.
LA - TWC and HDMI - got audio
by cristimagno - 1/17/08 9:04 PM In reply to: Re: Unfortunately by twtechnicianHello, just in case anyone had a similar issue that we did, I wanted to post how we finally got audio through our HDMI cable. After 6 hours with TWC and 5 different reps, there was one engineer who taught us how to find the TV menu. First, we had to turn off the cable box and turn TV on. Second, push either Menu or Settings on the cable box remote (even though the cable box is off). A menu will appear and select HDMI Additional Options menu. Change the sound output from Output to Auto. Hope this helps!
it definitely works hdmi audio out
by justanotheruser1 - 2/25/08 8:55 PM In reply to: LA - TWC and HDMI - got audio by cristimagnoi just got the hdmi sending audio out (and video) to an onkyo receiver (sci atl. 8300 dvr).. it's just a matter of getting into settings on the cable box (press settings while everything is on), and setting audio out to hdmi (within the devices menu)... which of course is not documented anywhere in what they provide to you at tw. just five minutes
Figured out my problem!
by ToMuchNEverEnuf - 3/12/08 9:17 AM In reply to: it definitely works hdmi audio out by justanotheruser1I have the TW SA Explorer 8300 HDC, and to get audio through your HDMI you have to open the settings menu and select the "Devices" option. This will allow you to change everything including the audio output... why thats not already under the audio menue is beyond me but w/e. Hope this helps some people.
COMCAST HDMI no Audio with Sony Bravia 52"
by speed2001 - 3/26/08 12:21 PM In reply to: Figured out my problem! by ToMuchNEverEnufCan someone help me with a Comcast 8300HD - Sony Bravia 52". I can't get the HDMI audio (only video) and can't find in the cable box where to change the audio to HDMI. I'm with Comcast South Dade County, Miami, FL
Thanks
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