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Cell phones: t-mobile shadow wi-fi connection problems
t-mobile shadow wi-fi connection problems
by brina3 - 11/13/07 10:32 PMi've had the t-mobile shadow since last wednesday. i havent been able to get it to connect to my wi-fi router at home (read: not "hotspot at home" just a regular plain wi-fi connection). i can get it to connect to the hotspot at my local starbucks just fine, but i just cant figure out what's wrong with my wi-fi at home. i've reset my router to factory default settings, i've given it a simple 64-bit encryption, and 128-bit encryption, WEP and WAP, i've even left my connection unsecure, and still, my shadow hasnt been able to connect. i was on the phone with tech support and after being passed around from PDA, to WI-FI, to the Phone Features department, the only thing they could tell me was to do a factory reset. and even after the reset i still couldnt get on my wi-fi connection. their last piece of advice? maybe my phone was just faulty. well, today i went and exchanged the phone for a brand new one, and upon taking it home, tried to get on the wi-fi again. and still, it wont connect. anyone else having this problem?
help? please?
thanks in advance..
Same t-mobile shadow wi-fi connection problems
by kevinontheweb - 11/16/07 4:14 PM In reply to: t-mobile shadow wi-fi connection problems by brina3Same problem and t-mobile support has not been able to help. I was able to answer the support persons question about another issue. They said it was a new phone and did not know how it worked.
Can anyone help?
Maybe someone who designed the phone might be helpful? Ha.
my solution
by brina3 - 11/16/07 11:05 PM In reply to: Same t-mobile shadow wi-fi connection problems by kevinonthewebthere's a solution, it's kind of retarded, but it worked for me. a friend of mine let me come over and try his wi-fi router. he had a basic linksys g router. it was unprotected. after a couple of seconds of trying, my phone connected.
(enter string of expletives here)
i went back home, packed up my brand new belken wireless N router, and took it back to the store to exchange it for a linksys wireless g router with speedboost. after setting it up, and encrypting it in 64-bit wep, my shadow connected to it without a problem.
i dont know what the difference was in the settings between my belkin N wireless router and my new linksys G wireless router, but it seems that the linksys routers, at default configuration, connect to the shadow the easiest.
again, it's not a practical solution, but if anyone has both routers and can figure out the differences between the configurations, then im sure you'd find the answer.
T mobile shadow conection problems
by Otantot - 11/17/07 10:42 PM In reply to: t-mobile shadow wi-fi connection problems by brina3I had the same experience as Russel, Except we bought 2 shadows and one works fine with my wifi router, connects to the internet, the other does not.
Me too done the masterreboot and exchanged to a new phone as well. No change.
Even exchanged the SIM card between the phones: The phone which originally had worked with wifi still did work and the one which had not still didn't. That suggest to me the problem is not in the SIM card...
BTW EDGE subscription is not neded for home wifi router access (and I do not mean hotspot@home)..
Thanks,
Follow up
by Otantot - 11/21/07 7:31 PM In reply to: T mobile shadow conection problems by OtantotI called CS again and we did a new master reset ... It sem to have fixed the problem, now both of our Shadows connect to the internet via WIFI.... I am not sure if I understand how it got fixed... but don't care either 
PS I hope the battery life gets better with useage as some people suggested..
quirky connection problems
by linzynj - 11/30/07 8:16 PM In reply to: Follow up by Otantoti have tmobile hotspot at home and 2 wifi phones in my house. sometimes they can both connect but sometimes only 1 will connect. sometimes neither will connect ???
I have had a situation where i needed to shut 1 phone off and then the other would connect???
Shadow inconsistent
by bbbeavis - 4/27/08 11:37 PM In reply to: quirky connection problems by linzynjPhone is going back to T-Mobile tomorrow morning. I've been fighting this thing for three days and I haven't had this much aggravation since I installed Windows SBS 4.0 and violated the Hardware Compatibility List. Besides the Windows Mobile 6 software hiding the configs (some of us prefer static IP's) the thing wouldn't consistently connect. I tried it on two Linksys WRT54g routers and an old Netgear. Sometimes it would connect; sometimes not; sometimes you could actually get to a web page; other times you couldn't pull up the router's config page. And talk about slow! Needless to say I'm disappointed as it is a very attractive phone and appeared to strike a good balance between function, size and usability (though that may all change if I don't restrain myself from smashing it against the wall).
Shadow connection success
by coop77_dotmac - 7/25/08 5:26 PM In reply to: t-mobile shadow wi-fi connection problems by brina3Hey,
I had similar problems with connecting. I called Belkin and after changing my security to WEP, it worked like a charm. I was on the damn phone with tmobile for over 3hours including hold time for them to tell me I can return the phone if problems continue. I was on the phone with Belkin for 20 minutes and I was connected.
FRIGGIN SHADOW
by ricrok - 11/28/08 1:13 AM In reply to: Shadow connection success by coop77_dotmacWEP settings you changed on device or router?
my shadow picked wi fi up no prob for a year now it wont?
thanks,
rick
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