Home audio & video: Mitsubishi DLP Television WD-57831 Class Action Lawsuit
Additional Followup
by JB4375 - 4/28/08 1:56 PM In reply to: FOLLOW UP ON OFFER FROM MITSUBISHI by mitsubishihaterI got an email today from the Better Business Bureau. Your complaint has generated activity that needs your attention.
Company's Initial Response - Posted 04/23/2008
Thank you for contacting MDEA. I am sorry to learn of the problem the customer has experienced and apologize for any inconvenience this situation may have caused. We have supplied the customer with a brand new lamp and have also given the customer a guarantee that if the lamp should fail again within 1 year we will replace the TV. The customer has accepted our commitment and we believe this situation is currently resolved.
We have supplied the customer with a brand new lamp and have also given the customer a guarantee that if the lamp should fail again within 1 year we will replace the TV.
Consumer's Rebuttal - Posted 04/28/2008
I'm sorry that I had to go through the Better Business Bureau to get Mitsubishi stand behind their product. I literally spent an hour on the phone with management and the most they offered to do was give me 20% off on a new lamp until I told them I had already purchased one. Then they wouldn't even do that. I'll consider this issue resolved once this bulb works as advertised or I have a new TV. Right now all that's happened is they replaced a lamp that I was forced to purchase, and it's worked for a week. Resolved? I think it's a little too early to call just yet.
It's now waiting for response back from the BBB. I'll keep you posted.
Possible replacement
by killerdc - 5/21/08 5:41 AM In reply to: FOLLOW UP ON OFFER FROM MITSUBISHI by mitsubishihaterLets preface this by saying, I will believe it when I have a new TV sitting in front of my recliner, but Mitsubishi called 3 times yesterday, both at my house and work. My wife, who was actually the one who purchased the TV, called the number back, and she was told that they were replacing our TV, and asked who we bought it from. Unfortunately, it was Ultimate Electronics who went out of business in Texas, so they said they were going to try and locate a different supplier or just ship one direct. The problem is she didnt inquire as to what kind of replacement, or what kind of TV.
I had filed a complaint with the BBB, and written a 3 page letter to Mitsubishi's office of the president on 2 seperate occasions. This obviously was the second complaint. Again, I do not get my hopes up, as I do not have a TV here in front of me, but at least things seem to be headed to the proper conclusion.
Offer from Mitsubishi - potential problem
by barry.timm - 4/28/08 4:21 PM In reply to: I GOT THE SAME OFFER....EVERYBODY DO THIS!!!! by mitsubishihaterMy concern with this is that I don;t think a one-year warranty or life span for a $300 repair is good enough. What happens if it lasts 13-15 months as in my case? Should we all believe that we should be willing to pay a $300 repair cost every 13-15 months and be happy about it?
I can understand the situation temporarily helps those who have had to replace multiple lamps within one year, but sometimes these things seem to last just over one year, and then the one year warranty provided in this situation is meaningless.
I'd prefer to be part of a class action suit and get the TV fixed permanently to the state that would be considered industry wide acceptable , or the TV replaced with a model without this issue, or my money refunded.
What do others think?
How do we get this class action thing going? Surely some attorney would be willing to take this kind of case on?
On the belief that the more this issue is known out in the public eye, the quicker Mitsubishi will acknowledge a genuine issue needs resolving and do something meaningful to correct the situation, I am going to forward this thread to the local TV "Consumer Help line" reporter who takes up action items on behalf of local consumers.
I suggest that others do the same - and send this link for proof of the widespread issue.
Thanks
Mitsubishi WD-65732 Television problem
by jestep1 - 4/18/08 6:19 AM In reply to: Mitsubishi DLP Television WD-57831 Class Action Lawsuit by jschweikleWe were watching this $3500.00 which I purchased approx. 13 months ago when it decided to no longer work. The lamp indicator light is now on and if you turn the television on it will turn back off after about 30 seconds. Hs anyone else had this problem this soon after purchasing this television?
Wow- you got 13 months!
by jschweikle - 4/19/08 10:16 AM In reply to: Mitsubishi WD-65732 Television problem by jestep1Sounds like your bulb has failed and needs to be replaced. Ours died after only 6-7 months. I guess you were lucky?
Mitsubishi policies...
by formeremply-e - 9/29/09 5:02 PM In reply to: Wow- you got 13 months! by jschweikleAs a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at 1-949-465-6146, his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is 1-949-465-6144, David Ratinoff's DIRECT number is 1-949-465-6182. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-9494656142. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yamashita, his DIRECT number is 1-949-465-6141. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yamashita, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.
57831 Lamp issues
by ltbetty - 9/30/09 11:50 AM In reply to: Mitsubishi policies... by formeremply-eI'm sure all of us appreciate all the information in the previous post (especially me since I'm now on my 3rd lamp in 2 years time)! However, things are not as grim as they appear. My most recent issue was met with no success with the original support person. That person's supervisor/adviser called me back in the 24 hour time frame (as I was promised) from whom I received no help either. That persons supervisor called me back also within 24 hours and I was shocked at his response to my request for support (even though my set is out of warranty). His response was that the lamp has been redesigned with larger airflow holes in the screens and that he would send me this new lamp free of charge by Wednesday (which I received today...Wednesday). It was shipped via UPS 2 day service. This supervisor also promised a letter to follow the lamp giving a warranty for the next 9 months and if my lamp kicked the bucket again, Mitsubishi would replace my set!! I must add that the lamp I received today appears no different than the previous lamp (and the holes, vents and screens appear identical to the old). But, Mitsubishi supervision/advisors/higher ups are helpful and following through on their promises. For what it's worth, so far so good...though the chasis fan, lamp and entire airflow system should have been recalled (as defective) long ago.
Mitsubishi
by formeremply-e - 10/17/09 11:21 AM In reply to: 57831 Lamp issues by ltbettyWho was it?
Mitsubishi policies...
by formeremply-e - 9/29/09 5:08 PM In reply to: Wow- you got 13 months! by jschweikleAs a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at 1-949-465-6146, his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is 1-949-465-6144, David Ratinoff's DIRECT number is 1-949-465-6182. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-9494656142. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yamashita, his DIRECT number is 1-949-465-6141. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yamashita, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.
RE: Mitsubishi policies...
by WebMonkey23 - 9/29/09 5:17 PM In reply to: Mitsubishi policies... by formeremply-eTell me some more about this David character as I spoke to him and he seemed like a pompous arse.
lamps
by kell7w - 4/23/08 4:26 AM In reply to: Mitsubishi WD-65732 Television problem by jestep1Wow your lamp lasted that long? We have gone through 2 lamps in less than a year. Our tv was under warrenty with Mitsubishi and they replaced both lamps. We did get an extended warrenty with HHGregg (where we purchased the tv from) which I am extremely grateful for.
Mitsubishi (second reply)
by sherrillsander - 5/11/08 5:18 AM In reply to: lamps by kell7wThe only reason our bulb lasted just under 2 yrs is b/c we work from 6:30 to 6:30 and are very seldom home. Watched it very seldom! The last episode it had to many problems to fix so we let them take it out of the house and and purchased a different brand TV that we feel we could count on. I sit back and think that maybe they'll use it for replacement parts for another TV and that is one of the reasons so many of us are having problems. I should have let the garbage men take my $5,300 Mitsubishi away. If I were a lawyer I would jump on this case. Too many people are having these problems with the same company (MITSUBISHI)
Mitsubishi bulb problem
by cleo1971222 - 5/10/08 8:08 PM In reply to: Mitsubishi WD-65732 Television problem by jestep1I purchased a Mitsubishi wd-65731 65" HDTV on 2/18/07. My 4th bulb just burned out tonight. That's 4 bulbs in 15 months and now I need a fifth. I'm not a happy camper. Mitsubishi replaced the original twice but I paid for the last one. The cost of these bulbs is bad enough, but the aggravation of spending this kind of money for a TV you can't rely on is just as bad. I agree with barry.timm. I think a class action lawsuit is in order. I hope there is a willing attorney out there with a Mitsubishi TV.
Mitsubishi TV
by Michael Vega - 4/20/08 10:11 PM In reply to: Mitsubishi DLP Television WD-57831 Class Action Lawsuit by jschweikleYes purchased the WD57732 57" waiting for 2nd bulb to be installed had the first one replaced 10 months ago
Defective WD-52725
by gatornv - 4/21/08 2:44 PM In reply to: Mitsubishi DLP Television WD-57831 Class Action Lawsuit by jschweiklePurchased my WD-52725 in JUNE 2005 . It is on its third lamp. First sent in to shop for 6 months with blue screen of death (replaced DM-PWB = 780.00 repair). Got it back Sept 07. Sent back to shop March of 08 because now it is showing white vertical lines on all inputs and channels. Repair shop says Mitsubishi is sending faulty repair parts and now requiring the boards and chassis sent to them and Mitsubishi is giving no estimate on repair or replacement time. My 25 year old CRT mitsubishi is still running great thats why I bought that brand again. Big mistake. Count me in on any legal action.
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