I have acquired a number of items from different sources on the internet, particulary uBid which I consider a good site. However if you are thinking about purchasing a refurbished computer (particularly a laptop) run don't walk from purchasing anything that is refurbished or recertified by HP. I have had nothing but disastrous results and including dead on arrivals; CD/DVD writers not working and, despite a 3 month warranty, sending it back and assuming they will fix the problem is like living in a dream world. I have had nothing but grief and, after sending one laptop e times for the same thing and getting it back with HP assuring me the repairs had been made under the 3 month warranty. Nothing but disaster. HP has lost any consideration of their clients once they have made the sale. They may be the largest computer makers having exceeded such companies as Dell but their service and their honoring of their warranties - on the basis of my experience - is nothing short of disastrous.
Dan Bresnahan, Ottawa. Ontario
REFURBISHED CAN SAVE MONEY IF THAT'S AN ISSUE AND PERFORM VERRY WELL, AS FAR AS HP I OWN THEM AND ALSP SPME GATEWAYS AND DELL, MOST PEOPLE THAT HAS TROUBLE WITH HP IS DUE TO THIER OWN DOINGS 98 PERCENT OF THE TIME AND THEN THEY BLAME HP FOR IT
I agree that buying a refurb may be tricky. I bought a refurb laptop from the IBM web site. I figured that was the safest place. I would do it again. The HD died a month after the warrenty ran out. But having the local computer shop install a new HD was satisfactory and not very expensive. I only wish I had made HD backups more often.
Julianne,
Hey, as a longtime builder of personal systems and a techno-junkie in general, I would tell you that buying refurbished is fine. I am currently typing this reply on a refurbished PC (I refurbished it with my own purchased parts), and I have had two other refurbished PCs in the past. One of them was an HP Pavilion that lasted for a long time (five years). However, if you have the technical know-how, I'd suggest looking at TigerDirect.com for parts and putting one together yourself. For about the same price as a refurbished ($500-$700) you can build yourself a new PC with top of the line parts. I am also open to hearing from you if you would like me to do it as well. You can e-mail me at shortround_to@yahoo.com if you are interested. However, I do think that you'd be able to find a local shop to do it; watch out, though. They like to prey on those who don't know what the latest and greatest is and will try to pull one over on you. Hope this helps out!
I have just finished buying parts & building my second computer from scratch. The first one was built in 2001. Starting with a barebones kit is the way to go. Not only can you buy what you want in your system,you can make it to fit your budget. TigerDirect.com sell's the most extensive variety of computer parts at a discount and some with rebates. They have a excellent customer service department,how to video's & most often will let you know what is compatible with the system you are building. I just wanted to add Newegg.com also has good buy's many with free shipping. Always check clearance & overstocked items on both websites. Some last thoughts always get a good cpu fan and some will disagree but AMD Athlon microprocessor can not be beat by any Intel pentium. If you use XP Home Addition some computer manufacturers install XP without all it's bell's & whisles,so buy your own copy & get it all. It is not that hard to build your own & far cheaper & rewarding!!!!
My desktop was purchased as a refurb and is still working. Since then, we are talking about 7 years, many in the family have gone through several computers. I originally bought my dell xps as a 500 mghz and then i switched out the processor for a 1.2 ghtz and upgraded ram to 768 MB. It still works , but will need to replace my dvd drive as it just died last mont. for the cost savings; you should consider a refurb or remanufactured. key pointsw are if they still offer full warranty from purchase date of the refurb system, and offer at least a 1 yr warranty. I think you can benefit from buying used/ refurbished...as long as the manufacturer is reputable or the store/outlet is. Even new computers can be defective/ the refurbs have been tested again and are already through the usual "burn" in period. If a new system goes bad within the year you ship it back...as long as the refurb carries a similar warranty, then save some $$$$.
nobody seems to know for sure the answer to your question when you ask them ("them" meaning online stores), so I think it's a crapshoot, and not worth the small price you pay for the title "new".
I bought a refurbished, upgraded DELL INSPIRON 8600 about four years ago, from DELL, and I can tell you it is probably the best buy I have ever made. Not only did I get a good laptop it was upgraded and guaranteed.
I paid less than the retail price for a superior machine that was tried and tested.
I travel the world a lot so you'd think I'd get a lightweight machine
but this 8600 is tough, heavy yes, but gives me everything I need.
Never let me down and is as good now as when I got it.
I do maintain it very carefully and it has paid off.
So, yes go for it.
fair153
Don't waste your money on a desktop computer, spend the time and search out the most affordable laptop you can find, the pro's to having the mobility of taking it anywhere you want is well worth the cost. I myself really like the "IBM thinkpad".
My wife is a computer geek and makes her living with them.
We have bought nothing but refurbished HP computers.
We have no trouble with them at all.
Both our computers are the media center type and I myself love them(I'm a gamer)
We get a huge,powefull computer with a 3 year warranty for way less than half price.
Shop around and deal with a reputable store.
Terry& Marilyn ln Canada
Hi
Terry&Marilyn thanks for the info
I am also in Canada Vancouver. You said you get your warrenty
for half the price... Were should I go
Thank you
Thea
I absolutely disagree! I have three different sized laptops and three desktops, each one has a unique purpose. Although the mobility of a laptop is a must for a techno junkie, they will never replace the advantages of having a desktop. It really depends on your needs though? If all you do is light use, writing occasional emails and browsing then yes I'd recommend only a laptop, but for prolonged use and resource heavy applications, nothing replaces a desktop.
My first comment on your preferred brand of computer would be to run in another direction. For a brief time I had a brand new HP from a local rent-a-center type store. While the computer was wonderful, it did have a few issues and the tech support for HP is awful. It was always a 1-2 hour wait for someone to get to me, and then I discovered the tech support was based in India so there was a major lack of understanding - both ways. Gateway is the only company that still has US based tech support. Dell does but only for their most expensive computers. Try to find a refurbished Gateway, and trust the person you get it from. I would strongly recommend you stay away from Freecycle if you don't want more headaches. Sometimes major pharmaceutical companies sell off their computers when they get new ones. Is there one near you? Try a local computer store that takes trades and reconditions them, and generally will give at least a 1 year warranty. Good luck.
I currently have two refurbished Gateways for over two years. I have not had a problem with either.
However, I buy my HPs brand new. The last experience I had with HP has convinced me that I will never buy another HP again. HP seems to have an atitude that as long as the computer is in the repair shop, they have met the obligation of their warranty. Last year I purchased a COMPAQ laptop that I had to return 3 times in six months. For the six month period, I had the computer in my hands for about two months. The last time I sent it in, HP would not make a commitment as to when I would receive the computer back. After a month, I had to write an e-mail to the CEO to get some action. After about three weeks, HP decided to give me a new computer. The new computer came with three problems. HP sent me a part so I could fix one of the problems myself. I was billed for the defective part though I returned it. HP eventually removed the charge, but every call I made to HP resulted in at least a hour wait before I could talk to someone.
The second problem I fixed myself. The third problem, I am living with it because I refuse to send the computer back for repairs without assurances that I would receive the computer back from repair within two weeks.
| Forum legend: | |
| Locked thread | |
| Moderator | |
![]() |
CNET staff |
![]() |
Samsung staff |
| Norton Authorized Support team | |
| AVG staff | |
| Windows Outreach team | |
![]() |
Dell staff |
| Intel staff | |