Networking & wireless: D-Link DIR-655 router - new installation, slow connection
D-Link DIR-655 router - new installation, slow connection
by djr1904 - 2/25/08 10:05 PMI get around computers pretty well but I'm a wireless networking newbie. And after plenty of research and phone calls to tech support, I'm stumped.
I just bought a new HP Pavilion DV9700T. I also bought the D-Link DIR-655 to connect to my five-year-old custom-built desktop PC. I have cable internet through a Motorola Surfboard modem. So I popped in the CD and ran the setup wizard. Everything seemed to go fine - the wizard detected all my connection, didn't even ask me any questions, and I was good to go. But I noticed right away that my internet connection was significantly slower. Usable, but about 80% slower than normal (I tested it).
So I removed the router from the equation and just hooked up the desktop PC to the cable modem. The internet speed was back to normal.
I reconnected the router and reset it. Updated the firmware. Read the manual, visited online support, and mess with every setting I could think of. Still, the connection was slow. (I should mention at this point that both the desktop PC and Pavilion had similarly slow speeds through the router.)
I confirmed with my cable company that it wasn't a setting on their end that needed adjusting. Then I called D-Link. On the online configuration tool, they had me go under the Setup tab, then to Manual Internet Connection Setup, then entering 4.2.2.2 in the Primary DNS Server box and 4.2.2.3 in the Secondary DNS Server box. (They tried to explain what this meant but I didn't catch it.)
This caused me to lose my internet connection entirely. After a couple more calls to D-Link in which they had me do little else besides cloning my PC's MAC address a couple of times and unplugging/replugging my modem and router, I still had no internet connection. So they told me to return the router for a new one. Then, just for the hell of it, I rebooted and got my internet connection back, although it is still slow.
So what can I do? Is it really defective, or is there something else to adjust? I have read where this router just doesn't work for some people, but I assumed that to mean it didn't work at all. Any advice is great as I would prefer not to send this back if at all possible.
Turn off the wifi.
by R. Proffitt
- 2/26/08 8:17 AM
In reply to: D-Link DIR-655 router - new installation, slow connection by djr1904
Sorry, but a few details are missing in your post so I'll just offer a common fix.
Well sure
by djr1904 - 2/26/08 9:03 AM In reply to: Turn off the wifi. by R. Proffitt
I guess that's an option. But it doesn't really solve the problem.
What details am I missing? I'll fill in the blanks if I can.
Such as this wired to that...
by R. Proffitt - 2/26/08 9:20 AM
In reply to: Well sure by djr1904
And is it setup per our forum sticky. Some leave it on open wifi connections or WEP and their network is pirated away by neighbors. Also there are issues with P2P software and speed so I won't be helping on that area here as it's all about the sofware used (not in the posts) as well as how such speed was measured.
Hope there's something that can be done.
Bob
Sorry about that
by djr1904 - 2/26/08 11:17 AM In reply to: Such as this wired to that... by R. Proffitt
It was late last night and I didn't think to look over forum rules.
I think my router setup is per the forum sticky, if I'm interpreting it correctly. Regardless, I did it exactly as D-Link's setup CD instructed me to. Here it is:
Coaxial cable from wall to cable modem. Ethernet cable from desktop PC to LAN port 1 on the router. Another ethernet cable from "internet" port on router back to cable modem. I would show you a diagram but I can't find one on D-Link's support site.
To answer your other questions:
- I don't think anyone is pirating the connection. I've checked this numerous times.
- I have reset the router many times so the settings are back to default, but I had set it to WPA-2 and secured the connection and it did not help.
- I have the most current firmware for the router.
- As for speed, normally my download speed runs between 5,000-6,000 Kb/s but once the router is connected, that drops to around 1,200 Kb/s on both the wired desktop PC and the wireless notebook. I've measured it through the speed tests at broadbandreports.com.
I think that covers everything from the sticky...let me know if I can provide more information. Thanks.
Since it's all wired...
by R. Proffitt - 2/26/08 11:20 AM
In reply to: Sorry about that by djr1904
Disable the wifi so we're sure. The issue we know of can not be detected with any ease by most owners but setting it up per the forum sticky does cure that issue. For now. Disable it.
If it's still bad, return for some other model.
Could it be possible
by PudgyOne - 2/26/08 1:10 PM In reply to: Since it's all wired... by R. Proffitt
that the firewall or the content filtering is slowing things down. I know he said he's all wired, do disabling the radio will help.
Rick
Could be. But it's a dark place we see here.
by R. Proffitt - 2/26/08 1:17 PM
In reply to: Could it be possible by PudgyOne
No clear feedback on the exact router settings. No exact feedback if they are using some static settings, and so on. I've been slow to ask for this since some take it badly if you pressure them to engage in their discussion. This is not that easy for some to find out the answers to simple questions (for those that setup networks daily) but I try to go with simple things to shut out the more common issues (such as the WIFI hijacking issue.)
Bob
I won't take it badly
by djr1904 - 2/26/08 1:31 PM In reply to: Could be. But it's a dark place we see here. by R. Proffitt
but there are so many settings in the online configuration and I'm new enough at this that I don't have a good sense of what's important and what isn't, or even what some of these settings do. So ask me what you need to know and I'll do my best to answer.
I've tried to adjust various settings (too many to list) and nothing has caused any improvement. Right now the router has all its default settings because late last night I reset it per instructions from D-Link tech support.
I have Zone Alarm on my desktop PC and Comodo on my notebook and the internet speed through the router is the same on both. I have no indication (via error messages, popups, etc.) that the firewall is the issue.
But I will check those settings and turn off the wi-fi tonight and see if that helps.
Here are simple settings
by PudgyOne - 2/26/08 1:47 PM In reply to: I won't take it badly by djr1904On wireless routers we usually
Update the firmware. Some automatic updates don't work.
http://support.dlink.com/products/view.asp?productid=DIR%2D655
Normally we Broadcast SSID
Use WPA security
Use nothing else. Do NOT use Mac addresses. Since you're not using the wireless part, then turn it off.
Check your firewall settings and turn them off. Also turn off any of the filtering devices in the D-Link router.
setup should look like
wall > cable modem/router > D-Link Router > wired/wireless
I don't know if there's some type of filter in the D-Link that will limit usage.
Rick
Update
by djr1904 - 2/26/08 10:11 PM In reply to: Here are simple settings by PudgyOneI have tried everything you've suggested, individually and in various combinations.
Firmware is current. Broadcasting in SSID. WPA security. Turned off wi-fi. Adjusted firewall settings. Turned off firewall. Turned on wi-fi but set it to a b/g signal instead of N. Router setup is correct. Made sure no D-Link filters were on, as far as I could tell.
And the results on my wired desktop PC were exactly the same: about 80% lower than normal.
So unless anybody has anything else I should try, my question becomes: is there any way to know whether the DIR-655 router simply won't work with my modem vs. just having a bad router that needs to be replaced and should work fine under normal circumstances?
I'd trie ANY other router.
by R. Proffitt - 2/27/08 3:39 AM
In reply to: Update by djr1904
Even my dated di 524 didn't suffer like that. I do not have you model to look over at home, office or lab. I will share I changed the home to a buffalo running OpenWRT because my still nice wpnt-834 would lock up monthly. I'll probably gift that out and find another router (that will run OpenWRT.)
Bob
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