Forum feedback: New user comments feature: Tell us what you think!
- 10/24/07 4:13 PM
Could that be expanded to Reviews?
by John.Wilkinson - 11/13/07 12:38 PM
In reply to: Great Suggestions by cnet_mojo 
Justin,
On Cnet TV the download option is a nice addition, but only works if you have Flash installed and running; otherwise you can't reach the Options menu at all. Perhaps another addition could be a mobile version, which just lists the titles and hyperlinks to the downloadable video?
On a related note, I've heard more download/transcript requests coming from those wishing to see product videos from the reviews section, where that download option isn't attached. I presume the reason is that those going for Cnet TV are more multimedia-centric with higher-bandwidth connections except perhaps while on the go, while those looking for product reviews are more diverse, and more likely to have dial-up or low-end broadband connections. It's likely outside your control, and certainly has a diminishing need as 56K bytes the dust, but it would be nice to see it extended.
John
Great Feedback, Stay tuned
by cnet_mojo - 11/13/07 12:58 PM
In reply to: Could that be expanded to Reviews? by John.Wilkinson
Great points. Stay tuned in the next few months and I think you'll see that many of these issues will be addressed.
Also more and more of our videos are being published as podcasts on iTunes so check the iTunes directory.
Yep
by cnet_mojo - 11/14/07 9:34 AM
In reply to: Could that be expanded to Reviews? by John.Wilkinson
We are working on rolling a new version of our player based on the CNET TV player (though same size as the current player) across all CNET.com sites including Reviews, Download, News, etc..
(NT) Excellent! Thanks for the update. :)
by John.Wilkinson - 11/14/07 1:16 PM
In reply to: Yep by cnet_mojo
mugg325, I'm forwarding your post to the CNET TV product
by Lee Koo (ADMIN) - 11/13/07 9:58 AM
In reply to: re videos vs transcripts by mugg325
manager... He'll be able to give you feedback on this.
Thanks!
-Lee
re,forward
by mugg325 - 11/13/07 10:03 PM In reply to: mugg325, I'm forwarding your post to the CNET TV product by Lee Koo (ADMIN)
thank you i hope that something can be done to help.
no way to have ANY message accepted when commenting articles
by verdyp - 1/12/08 1:17 AM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
Your system to post comments ALWAYS rejects all my attempts to say anything.
Apparently it uses some unknown automated filter to reject "profanity or advertizing", even though there was not even such thing in what I wrote. In fact the system rejects EVERYTHING, and we immediately loose everything we tried to post, without any possibility to correct it, where we could eventually suspect that your system will reject it.
What is the kind of language you accept in article comments is a really mystery ! But the fact that you drop everything without even getting a chance to preserve the text is unacceptable.
This system really stinks!
Is this in the forums or elsewhere?
by John.Wilkinson - 1/12/08 10:15 AM
In reply to: no way to have ANY message accepted when commenting articles by verdyp
If something in a forum post is found to be objectionable by the filters the word(s) is/are replaced by a series of asterisks, leaving the remainder of the submission intact. After the fact a post may be edited or deleted by moderators/administrators for violations, but I see no alerts for previous posts by you. Note, though, that I speak only with regard to these forums, not other systems on Cnet, such as Talkback sections of news.com and elsewhere. Those are separate entities, managed individually. Thus, my initial question is where did this happen, forums.cnet.com or elsewhere? If it was not in the forums themselves you'll have to ask through the designated channels of the location where it happened. You'll also want to include information such as the post to which you were replying and any error messages encountered.
Regards,
John
Not in the forums
by verdyp - 1/12/08 12:39 PM In reply to: Is this in the forums or elsewhere? by John.Wilkinson
I was clear, I thouhgt, about the fact it was not about the forums themselves.
I was speaking about the comment box that appears below CNET articles. You can write anything with extreme care to avoid anything that could offuscate, and whatever you write, the message is rejected COMPLETELY and we are sent to a page trying to convince us with completely unapplicable reasons that our message would either:
- advertize something: wrong
- give commercial offers: wrong
- contain trademarks, product names or service names: wrong
- contain people names: wrong
- contain slang words: wrong
- violate any other service usage rule: wrong (i think, or this is not explained)
The robot is just complaining for absolutely no reason. The only reason I see is that in fact its filters are there to reject all messages, instead of just not offering the commenting box in those articles.
I had to comment this problem in this generic forum, instead of in the thread started by the article itself; this forum was given as a link saying it was appropriate to speak about the "new system" that appears now at the bottom of most CNET articles.
Where?
by verdyp - 1/12/08 12:50 PM In reply to: Not in the forums by verdypSee for example this page on "Webware.com". Every post we try there will return invariably:
"ADD A COMMENT
New message creation FAILED.
Click here to add another comment.The posting of advertisements, profanity, or personal attacks is prohibited. Click here to review our Terms of Use."
Personnaly I find this reply message really offensive for me or any poster that would attempt to contribute!
Additionally, webware.com does not even remember me: I have to log in with my CNET coount each time I return there.
Try for example this page:
http://www.webware.com/8301-1_109-9844750-2.html?tag=nl.e776
How right you are...
by John.Wilkinson - 1/12/08 1:59 PM
In reply to: Where? by verdyp
I didn't realize they were still linking to this thread for comments. Sorry about that!
My first thought is to check your cookie settings to ensure webware.com isn't being blocked and, if it isn't, try deleting the current webware.com cookie and trying again. If the cookie is blocked or corrupt it will let you sign in without error and present you with the comment submission option, but then deny your comment when it checks the cookie again upon submission and finds it to be missing or corrupt. (I was able to submit three test comments successfully, but experienced the same error as you did when I blocked the cookie.)
John
Corrupt cookie?
by verdyp - 1/12/08 2:35 PM In reply to: How right you are... by John.Wilkinson
Even though I don't block any cookies (I purge them regularly with a separate tool, but not when I'm browsing), it does not work;
I tried to delete the cookie, and the site sent me another fresh new cookie, that is also apparently correctly refreshed.
Anyway I still get the same error (can't post anything).
So webware.com's cooky generation system is corrupted itself; that's not my PC. I have no problems with other C|NET websites (including cnet.com itself).
Could it happen that Webware is still confused with the old split from ZDNet where I have a similar old account, and the migration of databases failed or created some duplicate entries in CNET systems? I wonder now what is the cookie used for at CNET if it's not to associate user profiles and preferences (and optionally "target" some profiled ads from your announcers)...
Corrupt cookies...
by John.Wilkinson - 1/12/08 5:19 PM
In reply to: Corrupt cookie? by verdyp
That's odd. The Webware blog was added in late 2006 and linked to the Cnet registration system from the start, so ZDNet shouldn't have anything to do with it. Then again, I've encountered username corruption in the past going from one xxxxx.cnet.com to another so it's not completely unheard of either.
If you can, I'd still suggest attempting to access your account and post using another computer not on your network. I've had success logging in and commenting under a couple other usernames today as tests so I'm still leaning towards something being amiss on your end, just not making itself apparent.
As to cookies, the ones in Cnet's name don't directly relate to advertising. Instead, they contain your registration ID number, logged-in status, time of last login, number of pages visited, etc. The ads are targeted based on article keyword and you're tracked by cookies from the likes of DoubleClick.com.
John
P.S. Although it's all one registration system the "universal login" is not yet universal, so multiple cookies must be set.
Emoticons
by PACSferret - 2/10/08 6:04 AM In reply to: New user comments feature: Tell us what you think! by Lee Koo (ADMIN)
Folks.. just thought I'd let you know - stuck an emoticon in a comment & the resulting page tried to translate to here:
http://c18-rb-comm-srv-commservice.cnet.com:7766/www-rb-commservice/images/emoticons/wink.gif
But that link times out after a while - fails back to original text emoticon but only after a minute or so - looks like the page takes forever to load.
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