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Web design & hosting: AVOID IPOWER WEB AT ALL COSTS
Good point!
by jjhulseb - 1/9/08 2:10 PM In reply to: They're All Greedy by digitalhechtGood point! Thankfully, I did have my host name registered with someone other than iPower. Thus, when I decided to abandon iPower, I was able to easily "point" my domains to the new provider...and after transfering the contents of my site to the new provider, my new site was immediately available.
The only delay I had, which I had no control over, was having the changes propagated to all namne servers.
Ipower's descent into madness
by jimmason55 - 1/24/08 9:01 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaBeing that this is my first website and Ipower was my first hosting company I didn't realize how bad this company was until they forced me and my website to a new server.
The server switch rendered my site useless and I was down for over a month and I never recovered because they never fixed the problem.
it was truly a nightmare and my biggest mistake was thinking that Ipower was going to help and they never did. all the prior complaints are true. 2 hour waits were not uncommon just to be disconnected or given the run around. the tech support was ungodly.
the only thing that took me by surprise is that they did refund my money. I wan not expecting that. maybe they are realizing the hole they are in.
well, it was a wake up call. now I use Servint, It costs much more but the speed and the reliability and the tech support is top notch. If you own a website for the sake of running a business don't be foolish, not only would I avoid Ipower but I would avoid shared hosting altogether.
But I would have to say that Ipower is a true bottom feeder at this point. Do not do business with this company !
Left iPowerWeb a long time ago
by amabaie - 1/29/08 12:13 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI just happened on this thread and I am amzed to see the same thing being said as when I left iPowerWeb a few years back. I moved my websites to two other web hosting companies, http://www.lunarpages.com and http://www.phastnet.com . Honestly, I get steller service from the smaller Phastnet (where several of my sites and client sites are now hosted) and rarely have to even care about the two sites hosted at LunarPages.
I left too
by digitalhecht - 1/29/08 2:18 PM In reply to: Left iPowerWeb a long time ago by amabaieI thought I would give iPower a stay of execution the other night. (I was having unresolved PHP issues.) I got on Chat Support. After about ten minutes, I started poking around 1 and 1's site. By the time "Jim" in Bangalore finally got on an hour later, I was already signed up with a new host. I just closed the chat window. Disgraceful. Don't misunderstand me: I expect my new host to let me down too at some point. My experience has been that web hosts have a finite lifespan of decent customer service. As more and more people get online and prop up websites, the dollar/pound/yen/euro signs light up in the eyes of these companies and they forget how they got where they are. I predict that within five years or so, there will be laws passed in this country to help protect consumers from unscrupulous web hosting companies. Again, I can't stress keeping your registrar and host separate enough.
Horrible Support & Service!! LOST EMAILS!!!
by vwdriver28 - 3/26/08 1:12 PM In reply to: I left too by digitalhechtI wish I had found this site before having all the problems that I have had with them lately.
During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).
Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?
After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.
I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!
DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
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