Web design & hosting: AVOID IPOWER WEB AT ALL COSTS
ARRRRGGGG redux
by MinionsWeb - 6/14/07 8:57 AM In reply to: Ipower has my site down by krisg1I did try to call them as well...goes right to a message as soon as you get in the door, and the person saying we are having an outage and service will be restored...soon....sounds like they are about to cry....
I am willing to bet if you dont have your websites backed up, say goodbye to them.
BTW also reviewing inmotion for hosting too.
IPowerweb
by albekares - 6/14/07 8:59 AM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI just tried to call IPowerweb on their phone number and it has been disconnected, at least the one that is listed in the yellow pages. I also tried their billing number and that too has been disconnected. I suspect that they aren't only down but out of business.
phones out too?
by MinionsWeb - 6/14/07 9:04 AM In reply to: IPowerweb by albekaresI tried the main number 888 511 HOST, thats where I got the message...mentioned in ARRRGGG redux, not 30 minutes ago
emails
by MinionsWeb - 6/14/07 9:10 AM In reply to: phones out too? by MinionsWebJust started getting emails, maybe they paid there bills
so, what's the best way to change hosting companies?
by L4dy_V4der - 7/25/07 1:57 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI too have run into problems with IPower over the past couple of years. But I've never tried to change to something else. it seems like it might be a good time to do so!
I have a few small sights to change over. Can someone suggest the easiest way to do so?
Thanks.
Kim
Yet Another Unsatisfied Customer
by jennwhite - 8/5/07 3:13 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI dumped IPowerWeb a few years back. They were expensive, and no better than their competitors.
Problems?
At the time, tech support was available via email ONLY. Not a single support number was listed on the site. The first time I needed to speak with a live person I had to perform a WhoIs search to look-up IPowerWeb's domain Tech Support number.
At the time they had very little experience. They either had no problem solving skills or very little motivation. Example: They opened a ticket for a security problem. It went unresolved for days until I lost patience and solved the problem myself. My site was down for a week because of a directory configuration error and a simple rights issue.
My advice? Don't waste your time, money or sanity.
Ipower is very difficult to navigate and use
by MainStreetBob - 9/4/07 7:14 PM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaI have to agree 100%
I've never had any hosting company come even close to being as poorly organized as ipower.
And the worst part is that when I was a newbie a few years back I took advantage of some of their 'specials' - well, I have learned better.... the only specials I'll accept are from GoDaddy and Domainsite (and Registerfly - before they went under - was way better then the headaches I have at ipower.... I have never been able to log in easily... and their support is truely unbearable...
in fact, I'm letting all my domains there expire - which I've got some good ones.... but I'd rather wait a few months and see if they become available again then go through anymore torture.
You cannot change accounts here.... not without payment... and if you enjoy investing in domains, and have a need to process and update domains in bulk, or easily transfer (push to another account) to a new owner... good luck... I have given up... it's not worth the headache... I'll sacrifice the 70 domains I had registered there, and chalk it all up to 'learning the hard way'
I dropped iPower this past week
by jjhulseb - 9/4/07 8:14 PM In reply to: Ipower is very difficult to navigate and use by MainStreetBobAfter another outage with my iPower hosted web site last week, I finally cut ties with them and cancelled my renewal. I selected hostmonster.com as my new web hosting provider and, so far, so good.
Ipowerweb...also replacement hosts.....
by MinionsWeb - 9/5/07 7:53 AM In reply to: I dropped iPower this past week by jjhulsebI dropped them too, for the most part.
However, I am not thrilled with the replacement.
I chose lunarpages, business package.
IMO, lots of false advertising.
Advertise 1 dedicated IP, yet they wanted to charge me for it when I said give me the address.
They advertise e-commerce capabilities, citing OScommerce (and other packages) and Shared SSL in the same section. I inquired prior to buying 2 yr contract, and was told by sales (after a 10 minute hold while she conferred with tech support) , no problem, that yes I could use the shared SSL provided.
However the shared SSL doesn't mean ****. I had asked tech support while configuring the e-commerce php files for the SSL URL, and he said yes I could use it, but some people have issues......later, I find from a different tech person, they have the servers configured to not permit A shared SSL to work with php .asp or .net...what is the point then??
Of course, I wound up buying a SSL certificate to make my site work, thieves!
And tech support.....they are knowledgeable, and occasionally fast, WHEN they work. They are only available roughly 9a-11p eastern, frankly, I don't get to maintenance until odd hours, and of course that when you run into issues, when there is no support. Well email support is supposedly 24/7, but I found response time to be in excess of 12 hours, which is horrible in a business environment.
My advice, make sure you have a refund guarantee, at least 60 days, and get your site in place and tested in that time. ( I would have known in time to switch hosts yet again, but tried to outsource configuration work 9 times and they all flaked...arrrggggg...why are people such a-holes?...doing myself with the extra 2 minutes a day I have now...)
From Terrible to really bad
by MinionsWeb - 11/2/07 10:56 AM In reply to: Ipowerweb...also replacement hosts..... by MinionsWebAs I stated before I moved from ipower to lunar....
GGGGGGGAAAAAAAAAAAAAAAAHHHHHHHHHHH
They are blacklisted everywhere, I cannot mail to yahoo at all (even with spx records added) or msn, hotmail. that rules out what 30% of all email addresses?
Best part, is they never read support tickets, they glance, but dont read, ask for the &%!* you already tell them is not available, and will not provide server4 logs (to troubleshoot e-commerce!)
Priority support is a joke, never less that 24 hour response, I have taught tech support a number of different things any tier 1 support tech MUST know to be effective.
I now change my opinion of them from tolerable to don't bother.
Not only Idiots but Liars!! What is best way to cancel...
by John ShingleBunker - 9/13/07 7:55 AM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaAvoid using Ipowerweb! I had a problem logging on to Vdeck for a couple of days so I chatted online with Ipower support and he blatantly lied and said he was able to log on and told me to try in a couple of day?! Then I read on their blog that they were upgrading Vdeck around the time I was having problems loggin on. So instead of admitting they had server problem, they just lied.
After reading so many horror stories about canceling their service, any suggestions on how to deal with them so the process goes smoothly?
I am so weary of web hosting companies, so shady.....
Cancelling iPower account
by jjhulseb - 9/13/07 8:24 AM In reply to: Not only Idiots but Liars!! What is best way to cancel... by John ShingleBunkerI simply let my account expire with them. It took about 6-7 emails to their billing department telling them that I was not renewing before they ackowledged it. Initially, everytime I did tell them to cancel my account, I kept getting their "generic" emails saying that they would be renewing my account automatically.
As a precaution, I also logged into vDeck and changed my address to a fictious one...in hopes that if they did try to charge my credit card for the renewal, the charge attempt wouldn't go through.
In any case, after dealing with iPower's incompentency over the last six months, I have a "gut" feeling that when I get my next credit card bill, it will show that they did proceed with charging my account...at which time, I will be filing a protest with my credit card company.
Also, I made sure to delete my entire web site from their server prior to the cancellation going into effect...just in case I needed to "prove" or show intention that I was truly no longer using their services.
iPower has really become a nightmare to work with. I really feel sorry for those unknowing folks who sign up for their services today...thinking that they are signing up with a compentant vendor for web hosting services.
Ipower has no reliable central log in control system either
by MainStreetBob - 9/13/07 5:26 PM In reply to: Not only Idiots but Liars!! What is best way to cancel... by John ShingleBunkerV-Deck is a nightmare (was) everytime I tried to use it I would have to contact them and wait (sometimes a week) for them to 'reset' the password ??? EVERY TIME!!! Plus, once when they 'tried' a centralized log-in system, I was happy (briefly) until they told me it was no longer available... How is someone with 50 + domains supposed to 'manage' them all easily with no centralized log-in system ???? Wow, it took me forever once, trying to make changes - one at a time - and while doing that, I remember their site was SLOW and crashed a few times.... Nothing but major headaches.
But, you know, why make things easy for customers when you can make it hard ??? Avoid this registrar at all costs... Seriously... even if they have a 'special' it's not worth the headaches.
iPower Web Hosting: Many Good Reviews for Such Bad Service
by DianeBD - 1/4/08 12:26 AM In reply to: AVOID IPOWER WEB AT ALL COSTS by rusynkaBelow is a copy of an e-mail that I tonight sent to iPower after waiting for nearly an hour for a live Tech Support person to pick up the phone. After nearly an hour, I hung up and e-mailed iPower. Having used them as a web host for over two years, I can say that it is doubtful that I will receive from them a reply via e-mail or via phone. It is therefore most intriguing to me that so many web host reviewers rank this company so high. Over two years ago, it was the number of high ranking reviews that prompted me to choose this company as a web host. In retrospect, it is difficult to now not wonder whether or not certain web host review sites have some sort of personal interest in this company, since their favorable reviews of iPower are so very incongruent with my own experience of them.
01-04-2008
Friday
For nearly an hour, I have been on hold on the phone, waiting for a live human being from your Tech Support to pick up so that a multitude of questions might be answered for me regarding how to translate all the changes that you made over the past few months. Most importantly, I am utterly baffled with regard to how I might now edit my website's pages in that the only forum for such that I have been able to access is the html editor. This is a real problem, as is being placed on hold on the phone for nearly an hour while waiting to talk with a live human being in your Tech Support division.
One would think that, given all the changes implemented by IPOWER over the past few months, the number of staff available to answer questions IN A TIMELY MANNER would have been increased. Apparently, this has not been the case in that I am realizing tonight that the on hold waiting time is just as long (if not longer) than it has been for the two-plus years that I have used IPOWER as a web host. From the vantage point of business ethics and simple human courtesy, I find this all most interesting (and, of course, utterly frustrating); and, in retrospect, I just cannot seem to figure out why so many web sites rated IPOWER so highly two-plus years ago, since this being on hold on the phone waiting for nearly an hour has been an ongoing problem since I first chose you as a web host two-plus years ago.
Now, while I might not be a BIG customer of yours, I am in fact a customer and did in fact pay for a service. That is, I paid you to be my web host. However, it is difficult for me to view you as such when I cannot access any sort of user-friendly editor in order to make changes to my website. Now, what purpose does a web host then serve if one cannot edit one's web pages? That is, if pages must remain in a stagnant state as a result of the inacessibility of representatives from the web host, what exactly do you do other than provide me with a domain address?
Most unfortunate from my perspective is this: changing my web host from you to some other entity will require a bit of research on my part, which will require time. Meanwhile, out there in cyberspace is my very stagnant website. Meanwhile too, I simply do not have the time to wait any longer for someone from your Tech Support division to pick up the phone. So, I will end this e-mail via asking you to please have someone from your Tech Support division CALL ME SOON. I can be reached at the following number: x-xxx-xxx-xxxx.
Diane
http://calendarsago.com/
They're All Greedy
by digitalhecht - 1/9/08 1:05 PM In reply to: iPower Web Hosting: Many Good Reviews for Such Bad Service by DianeBDI started off with Hostway back in 1999. They were good with good support, but a bit expensive for me at that time. I switched to FeaturePrice. Anyone who knows anyhting about them knows what a nightmare THEY turned out to be. But my choice was based on good reviews at the time...
I switched to iPowerweb after that in either 2002 and have been with them ever since. Up until about 6 months ago, my experience with both phone and (mostly) Live Chat service was great. (I have left the Live Chat window running for hours three days in a row with no sign of an operator.) Maybe their current horrific performance is due to switching platforms. I don't care. I am jumping ship as well. It will be fairly painless: my domains are all at a separate registrar. And if they charge me for renewal, I will simply call my credit card company.
NOW...
Given that foot dragging (and worse) are common sour grapes tactics practiced by web hosts on their departing customers, why isn't the NUMBER ONE RULE of webmastering: NEVER register and host your site in the same place?!!!
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