I've been looking around retail outlets for a new machine and decided to get an HP a6120n, something that fit my budget and needs. I finally went to a large electronics store and they're out of em. So I noticed HP's selling the same 'refurbished' machine online. So I ordered it and it's on it's way. Though I got a "red tag" discount, with tax and shipping it was exactly what I would've paid in a retail store for a new one. What are your experiences with refurbished?
With this machine?
but I would expect that most are just returns. Provided you get everything they should be OK, unless you get a bad one. I would get the extended warranty on one of these. A warranty that is as long as possible. I would not buy one at full price, too many risks. 30% off a least or more would be my bottom line on refurbished anything.
from the IBM site. Three desktops and three laptops. They have all worked perfectly.
http://www-132.ibm.com/webapp/wcs/stores/servlet/CategoryDisplay?storeId=1&catalogId=-840&langId=-1&categoryId=2576396
http://www-132.ibm.com/webapp/wcs/stores/servlet/CategoryDisplay?categoryId=2576395&storeId=1&catalogId=-840&langId=-1
I have two of these.
http://www-132.ibm.com/webapp/wcs/stores/servlet/ProductDisplay?productId=4611686018425482009&storeId=1&langId=-1&categoryId=2576395&dualCurrId=73&catalogId=-840
I work at the plant where these machines are refurbished and it's good to hear from a satisfied customer.
We used to be part of IBM and we process thousands of both desktops and laptops every year. Some are customer returns, some are end of lease returns, and we send out machines in every category from virtually indistinguishable from new to scrap. Not only do these machines show up on IBM.com but they are also sold to brokers, there are a LOT of them on eBay.
I've got a couple of systems we processed, my Mom has one, as does my brother and a couple of my friends. As you may have guessed I believe in our product!
No we aren't perfect, sometimes the machines have problems we don't catch, it is used equipment, but be it from us or someone else if you get a refurbished system from a reputable vendor you can get very good value for your money.
i have bought several refurbished laptops from tiger direct 1 Compaq and 3 years ago an hp. Both are still working amazingly well and have better specs still then the low medium end selling now. Very pleased with my purchases.
The problem with desktops is shipping jostling a part or two during the process and if you have the ability to open the case re set something that came lose.
Get a good warranty with purchase, do not forget places like hp outlet or dell outlet which also sells this stuff. Good luck with your purchase may it work out great and enjoy your new toy
Refurbed systems are OK, provided they actually got tested and rebuild/updated as required to be as new as possible. Not actually new but act as if new. Many times, those system sold are one of these: customer returns, glitched systems(lemons), damaged in shipping, and/or become too old(gray market backdoor). They will all work as intended and deliver the goods, just beware many times they have reduced warranty but costs are lower or part of a pkg. deal. For all intents and purposes you needn't worry. If you like, buy an ext. warranty, this is one of the few times it may be worth the extra cost.
tada -----Willy ![]()
All of my computers are considered refurbished. I bought all of them by winning CompUSA auctions. I paid less than $500.00 each for XP Media Centers. They are all running beautifully. I paid more for my laptop, but it's a media center also. And guess what (It was advertised refurbished/used) but it was brand spanking new. The outside box was just damaged. The box with the actual laptop was fine. I LOVE my computers. Unfortunatly, CompUSA is going out of business.
Refurbs are fine, but just don't spend too much money on them and enjoy the building and improvement, because if you don't then you may as well have bought new.
I have a question on a current build - it was donated with one IDE channel faulty, so can I just add in an extra sound card with an IDE channel and use that for the additional drives or am I stuck with the two addressable devices on IDE 0 ?
I cannot get rid of it - Linux is a wizard on it!!
Martin
I mistakenly bought one of these one year ago. From the minute I plugged it in I had problems with it! It restarted itself about 5 times the very first time I turned it on. I wrote HP immediately, and they had me trying all sorts of things (that I really didn't know how to do and told them that). Then I moved a couple days later, so the computer was packed back in the box for a couple weeks.
When I unpacked it, the nightmare started all over again. At any given time it would just shut off. I again contacted HP customer service and was told that my "warranty" expired back in June of '06. I didn't even get the computer until January 3rd of '07!!! I argued back and forth with these people until August (you only have 2 or 3 weeks in which to send this back for repair or whatever, otherwise it's your boat anchor) and I finally had enough and went to Wal-Mart and bought a Dell E521 for $498 (which included a nice 17" monitor!) which I use daily now. (I paid almost $800 for the HP refurbished piece of junk.)
Before this I really liked HP computers, but I have to say now that I would probably NEVER buy another one; also I KNOW I'd NEVER buy another refurbished one of any brand! Sitting next to my Dell is this almost $800 piece of crap that I am stuck with. It won't even stay on long enough now for me to get my pictures etc off it.
There are enough great deals out there for cheap computers. Buy something new. It's not worth the hassle, believe me. Unless you've got money to just throw away.
Sorry to hear of some of the bad experinces, but I went to PC Mall and got my Compaq Presario SR2264WM for $299.00 with Windows Vista Home Premium, the only issue I had is that when I first turned it on, I guess whoever had refurbished it, hadn't loaded or reloaded what they needed to, so I had to run it from it's start and load it all myself ... I'm happy with it, I had even gone back and bought another one for my son, and added his wirelessly to mine DSL ... ![]()
I had figured if the company itself was selling a refurbished computer, it would have to be good, right? And that they would stand behind their product? Well basically they smugly told me it was my own fault for not reading the light gray print (which is hard to notice, let alone see to read) that told me I only had so many days to return the thing. I think the OS is messed up. Of course they would not consider sending me a copy of my own OS (it didn't come with it, it was preinstalled). That might have helped clear up the problem. It seemed to me that once they got paid for the thing they were done with it.
You're right. I have never called customer service of any computer company to help resolve an issue and the issue was resolved. But, I bet there is a simple solution to your computer problem, it'll just take a tad bit of troubleshooting and a lot of time. Believe me, that $800 piece of junk is probably a valid computer. (Unless it's the motherboard) If it's a software issue, it can be fixed or something as simple as unplugging and replugging(or replacing) a piece of hardware, it can be fixed. And I bet ya, it can be fixed.
I would LOVE LOVE LOVE it if I could figure out what possesses my machine. I'm telling you it got to the point where even my patient-as-a-saint son was getting upset at it as we tried to keep it on long enough to get some of the information off it. The company had me resetting this and that before (can't remember what all now, my information is in that computer and I can't get it to stay on long enough to figure it out) and I would do each step they told me to do, only to have it shut off on me again, usually right in the middle of something. Sometimes it would happen in the middle of what they had told me to do. I do not know how to tell what is wrong with it. And I'm afraid that if I do the wrong thing, I will lose all my photos that I have in it. After all, you'd think if it was a MEDIA CENTER it would be great to use with pictures!
You shouldn't lose your data whatsoever, unless you reformat your hard drive or restore your hard drive to factory released condition. What kind of error message (if any) do you get before it shuts down? Personally, if no error messages . . . i would switch out the power supply from one of my other computers with comparable outputs.
Do you think that could be the problem? Even when it was brand new? We tried hooking my new computer to the old one to pull stuff off it, but it would go for awhile then shut down. I wondered if it might have been overheating. If I thought that would fix the problem I would do that. It should not be too hard of a job, eh? I don't usually touch anything inside but I think I could manage the power supply. Or I could have my son help me. Wow that would be awesome if I could save it.
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