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Computer help: HP W19 flat display blanks left quarter of screen in 1440x90

by andreart - 12/22/07 6:01 AM
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Post 1 of 5

HP W19 flat display blanks left quarter of screen in 1440x90

by andreart - 12/22/07 6:01 AM

I have an HP W19 flat screen display which works well in most regards, but it blanks the left quarter of the display if I set it for 1440x900. All lessor resolutions fill the screen, though of course they are not as sharp.

No matter what I do to the computer settings, the problem persists. It seems to be inside the display.

My computer is an older e-machine I "inherited" from my son when he bought a newer HP. The display came with his new computer, but he preferred the 19 inch standard ratio display he already had. It has an NVIDIA display card, and I operate on Windows XP home edition.

Ron

Post 2 of 5

display

by welrdelr - 12/23/07 6:48 AM In reply to: HP W19 flat display blanks left quarter of screen in 1440x90 by andreart

Standard display parameters for monitors are 4:3 or 1:3/4. The properties for the area should be 1400X1050, 1200X800, 1600X1200- with the first number being the X(horizintal) and the second being the Y(vertical) in each instance- for higher resolutions. Measure the inner dimensions of the monitor screen and use that to determine the resolution.

Post 3 of 5

Re: display problems

by Kees Bakker Moderator - 12/23/07 6:56 AM In reply to: HP W19 flat display blanks left quarter of screen in 1440x90 by andreart

There are 2 things involved here:
- the native resolution of the monitor (and there's nothing wrong with widescreen 1440x900, if that's what it is, and it seems to be: http://www.amazon.com/HP-W19-19-INCH-LCD-Monitor/dp/B000KSEJ7W#moreAboutThisProduct)
- the resolutions supported by your videocard. If it's an older videocard it might not like widescreen. Buy another video card then.

The first thing to do, however, is see if the monitor functions correctly with your sons PC. If it works there, a new video card seems the solution. If it doesn't there either, it's time for a warranty claim for the new monitor.

Kees

Post 4 of 5

HP W19 display

by andreart - 12/23/07 11:29 AM In reply to: Re: display problems by Kees Bakker Moderator

Sorry, my original posting was incomplete. This display supports 1440x900. In fact, at one time it operated very well at that setting. 1440x900 was the shaprest setting among those offered.

However, one feature of the display is a physical "auto" adjustment button. When my son pushed that, the display offset to the right--leaving the left quarter blank and apparently extending the display of the screen to the right. In all other aspects the display looks normal. There is no apparent way to undo the auto adjustment.

No amount of adjusting or resetting--including several system restores and reloads from back ups--have corrected the problem. Leading me to conclude that the problem is inside the display. Unfortunately, no combination of adjustments brings the display back to its original performance.

On all other display settings, the image is correctly centered. Only on 1440x900 is it offset to the right.

Post 5 of 5

Time to contact HP ...

by Kees Bakker Moderator - 12/24/07 4:26 AM In reply to: HP W19 display by andreart

if simply turning off and on or connecting it to another PC doesn't do the trick.

Kees

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