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Windows Vista: Problems playing itunes videos on vista
Proof that the problem is iTunes / QuickTime, nowhere else
by Manthas - 11/14/07 6:54 PM In reply to: RE: iTunes Vista Problem by ManthasWell, I ran across the following article in my recent searches on this problem:
http://www.istartedsomething.com/20070712/quicktime-bug-nvidia-sata-vista/
"What ticked me off after spending almost 3 hours uninstalling and reinstalling most drivers in my system is that Apple even recognizes and publically acknowledges this bug in their knowledge base, however points the finger at Nvidia as the culprit. Which strikes me as odd because VLC Media Player can manage the same files just fine as demonstrated."
The VLC player can be found here: http://www.videolan.org/vlc/
I have tried it on the files that I was previously unable to view properly, and yes it does appear to play them just fine, on any drive in my system.
Man, the Zune is looking better and better.
Problem fixed
by phillipash - 11/15/07 10:07 AM In reply to: itunes vista problem by kohelettHi
Thanks - I also saw this solution on another website a few weeks back, but I was planning on contacting Sony Vaio before attempting it. Since you also have a RM1N and you have managed to succesfully solve the problem by installing the latest Intel Matrix Storage Console, I thought I would also give it a try! As with you, this worked a treat and all my itunes and quicktime problems are gone. I Hope the rest of you with other systems out there also find the same!
Phil
AM GOING INSANE!!
by ELITEMICRO - 11/26/07 11:49 PM In reply to: Problems playing itunes videos on vista by shiresberryI'm having the exact same problem. Have tried several basic workarounds with no success. I have a brand new Dell desktop with Vista and am about to totally pulverize and destroy it.
BTW, will this work:
1. Use Netter File Matrix to access BSM dump /file.
2. Highlight "Access Previous" and then press SHIFT/CTL while indicating a provisional #1 in sequence
3. If you have backup RAM device on seperate quad-RIO, then skip this step: backtrace all doubled character commands and leave only a single space/vector entry on the "GO" line.
4. etc....
The above should sound like total crap and garbage because that's what it is. But now you computer experts know how the common guy feels. I spent my hard-earned money on this brand new crap Dell and can't even play a Quicktime video without pauses and green screen. Totally unacceptable!!!
Now 4 for 4.
by R. Proffitt
- 11/27/07 9:21 AM
In reply to: AM GOING INSANE!! by ELITEMICRO
"you have managed to succesfully solve the problem by installing the latest Intel Matrix Storage Console, I thought I would also give it a try! As with you, this worked a treat and all my itunes and quicktime problems are gone. I Hope the rest of you with other systems out there also find the same!"
I've found this to be great advice. Try it.
Thanks!
by ELITEMICRO - 11/28/07 1:55 AM In reply to: Now 4 for 4. by R. Proffitt
Thanks, I appreciate the info. I was so pissed, sorry for the rant. My computer even got worse and was crashing continuously today so I had to call Dell support. They told me to call Microsoft, and then Microsoft told me to call Dell, etc. It was a total nightmare.
Mind you the Dell computer is only 30-something days old. I was finally on the phone with Dell for over 3 hours. I wanted to downgrade to XP but they said I couldn't because I didn't have the drivers. Then they said I could have gotten a refund on the computer if it was less than 21 days (I missed by a few days!). Finally after 3 hours they agreed to send a refurbished computer. I'm expecting all the same Vista problems, but I have no choice at this point. I have never hated Microsoft so much in my life.
What about AMD?
by Steve Flow - 12/18/07 10:44 AM In reply to: Thanks! by ELITEMICROThese instructions posted earlier seem like they are working...
"the intel matrix storage manager controls your harddisks and raid-systems. you'll find the prg in the administrative tools (start-all programs - admin tools) or at c:\program files\intel...
first: close ALL running programs
. start the intel matrix storage manager (console)
. check the version (help - about). if you don't have ver 7.8.0.1013 you should update: help - support - downloads (brings you to the intel-site)
. download and install the current version
. start the console again
. goto view - advanced mode, now you see your raid configuration
. right-click on "volume0"
. enable "volume write-back cache"
. close the program
don't start itunes now.
. first reboot the computer
now itunes/quicktime should play all videos without problems. at least this worked for me. again: i have a qudcore intel-machine with vista 32 and raid0 installed"
...However, my brand new machine has an AMD chip, not an Intel chip, so I can't do this solution. Is there a parallel solution for those of us using an AMD chip? Thanks in advance!
same here
by roscoep75 - 12/18/07 2:43 PM In reply to: What about AMD? by Steve FlowSame here, I cannot find anything about fixing this problem w/ AMD equipment. My intel based system had significant improvement with the fix, but my AMD Athlon system is still struggling. It doesn't freeze up on my AMD or give me a BSOD like the Intel did, but it plays extremely choppy, to the point where it is unviewable.
Very frustrating!
by Steve Flow - 12/18/07 3:29 PM In reply to: same here by roscoep75I'm starting to lose my mind here guys. 
I've now spent over two hours on the phone with Apple tech support and they have no idea what's going on.
Anyone else have a fix for this yet?
AMD woes
by onenplez - 12/18/07 6:37 PM In reply to: What about AMD? by Steve FlowI too have an AMD, and tried to play an iTune movie using a flash drive. It didn't work. I don't have an external hard drive, and am wondering if even it wouldn't work.
I think the problem is NVidia vs Vista vs Quicktime
by Steve Flow - 12/19/07 8:12 AM In reply to: AMD woes by onenplezAfter *another* two hours on the phone with yet *another* iTunes support agent, she finally checked with a "product specialist", and then informed me that the problem boils down to conflicting issues between the graphics card (NVidia) vs Vista vs Quicktime. She told me to reach NVidia. Essentially, I've wasted several hours on the phone with Apple to find this out.
I'll check in with NVidia and let everyone know what happens. Thanks!
AMD not the issue, I think
by Steve Flow - 12/19/07 8:15 AM In reply to: I think the problem is NVidia vs Vista vs Quicktime by Steve FlowIn other words, the AMD chip is *not* the issue (if the information I received is correct).
Does everyone having this problem also use an NVidia graphics card with Vista? (Not the *video* card, a mistake I made myself, but the *graphics* card.)
grahpics card?
by roscoep75 - 12/19/07 10:40 AM In reply to: AMD not the issue, I think by Steve FlowDo you mean the GPU chip on the Video card or are you talking about something else?
Just so you know, I run an AMD Athlon 64 T-Bird w/ an ASUS K8V SE motherboard. For video, I use an ATI Radeon card which does not include NVidia chips on the card, but exclusively AMD chips. I do not know, however, if my motherboard has any integrated chips on it for graphics, but I thought that was unique to the Intel compatible boards.
Not an NVidia issue, as I posted earlier in this thread
by Manthas - 12/19/07 1:32 PM In reply to: AMD not the issue, I think by Steve FlowA couple of things in regards to the post by Steve Flow:
1. "Video card" and "Graphics card" are two words for the same thing. There is no difference here. If someone at Apple tried to tell you otherwise, you were dealing with an incompetent tech.
2. Check out the link I posted earlier for the VLC Media Player, and confirm for yourself that the videos that you are having problems with play fine there.
This proves two things: the problem has nothing to do with your computer's hardware or its drivers, and the problem must be within the iTunes/Quicktime application itself. We're not talking about a codec issue, a hardware issue, or a driver issue. The ONLY common element here is iTunes/Quicktime under Vista, and Apple squarely refuses to address the problem.
It's Apple, dagnabit!
by DougXD - 12/19/07 3:33 PM In reply to: Not an NVidia issue, as I posted earlier in this thread by ManthasI absolutely agree with this information. Download any episode of the WebbAlert podcast in iTunes. Playback in iTunes sucks but yet, WMP, VLC, and a couple other players I have installed playback just fine. On my Macbook Pro, the video plays just fine in iTunes (as expected). h264 among the other formats in Quicktime/iTunes/Vista seems to behave just fine.
It's got something to do with Quicktime encoded video ("Quicktime Movie" format) and the Quicktime playback itself on Vista. EVERY video I've had problems with in iTunes/Quicktime plays just peachy in ALL the other players I throw at it.
I don't expect Apple in any way, shape, or form to correct this very obvious and annoying problem in their software for Windows. They'll continue to do what they always seem to do and largely ignore the Windows platform, yet push for more Windows users to adopt their wares on Windows.....irritating, at best!
the real solution
by SolutionMan - 12/22/07 9:35 AM In reply to: It's Apple, dagnabit! by DougXDGetting Nvidia Critical RAID Access Errors on SATA #,#?
Having studdering problems in Vista with QuickTime?
Is your Nvidia RAID Array getting corrupted in Vista?
Do you have in Intel ICH9R and have these problems, too?
Already upgraded your Vista Nvidia RAID Drivers to 5.10.2600.995 (v9.95) as suggested in other forums, to no avail?
Here is your solution: IGNORE THE STUPID MICROSOFT DESCRIPTION, THIS HOTFIX WILL RESOLVE ALL OF THE ABOVE PROBLEMS!!!
Vista Article ID:
932094
Microsoft URL:
http://support.microsoft.com/kb/932094/en-us
Hotfix Filename:
Windows6.0-KB932094-x86.msu
I'm telling you, this resolved everything, for me and all my friends. Everything else we read in forums about breaking your array, or reinstalling, or newer drivers, or patching BIOS, or whatever... was all a waste of time. This was the real solution. Good luck.
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