A frank discussion of how tech product reviews get made and pressured.
http://chkpt.zdnet.com/chkpt/1pcast.rdpod.121107/http://podcast-files.cnet.com/podcast/cnet_realdeal121107.mp3
Sorry I'm late with this question but I'd love to hear your point of view on the state of reviews due to "enthusiastic users". In particular I'm talking about Mac users and how they've bullied their way into changing the way both the media talks. Even on BOL you see this trend of preempting every negative comment with something positive in order to have "permission" to tell the truth. Is that really journalism?
Reviews are become less and less trustworthy because fear or fanboying is restructuring how people talk. And while it makes the cheerleaders happy, it does absolutely nothing for the average consumer that looks to reviews to tilt their buying decisions.
Just a few sidenotes:
-"Mossberg reviews the Gateway One, accidentally reviews the iMac again"
That was Engadgets brilliant description of Mossbergs Dell XPS One review where he mentioned the iMac 3x more than he mentioned the product he was "reviewing". That's not a review, it's a salespitch.
-Tom mentioned the "one button mouse" and despite single button Macbooks being the top selling computer for Apple then he still got tons of angry and hate-filled responses for not being 100% accurate.
-Molly has said many times how she is restraining her opinion to avoid the wrath of the fanboys. That's great for her but sometimes the truth doesn't need to be sugarcoated
Nice -- I so love it when smart people talk about their areas of expertise. Tidy, enlightening, lucid. Not hysterically responsive to Gerstmann (sp?), as I feared it would be.
Interestingly, I didn't really know about CNET as a review site until after I started listening to the podcasts -- now I go to CNET all the time when I'm thinking about buying stuff. Not that I buy much stuff. I just like to think about it.
Something else I keep in mind when reading user comments from forums (and gathering feedback from tech support) is that people are usually quick to complain and point out faults. They're usually valid, but can sometimes appear to out-weigh the positives. Its worth taking it all in, but like Tom said, make sure there are several people saying the same thing before you make that mark against the product.
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