I happen to agree with you 100%. We do need to stop buying certain brands or shopping at certain stores when we're not pleased. That would hurt the buisness's pockets where it counts.
"I bought a sony laptop in 2001 which died 2 years later...If we hold manufacturers and businesses accountable and stop doing business with them when we're not pleased we won't need extended warranties."
If stores or manufacturers replaced products which died after two years, most all of the stores would go out of business. Furthermore, the cost of computers to places like Circuit City and Best Buy are typically more than what a consumer will pay for them.
Perhaps the businesses should hold consumers more responsible. If you were told of an extended service policy and declined it, then all liability should be yours. Try telling a story you'll demand a replacement in two years if your product is faulty and see how many laugh you out.
I agree 100%. Years ago Circuit City screwed me on a printer return. They lots several years of business from me. I've just now started checking them when comparing prices but still have yet to buy anything from them. And, I still remember that jerk manager.
Chances are they didnt screw you. The return policy is on the back of a receipt, If you were past your 30 days and you wanted to return it, they didnt screw you. Being able to return a product to a store is a PRIVILEGE not a right like most people think it is.
A consumer magazine once wrote that if you took all the money you would spend on extended warrantees and put it in the bank instead, you would have enough money to repair about any item that broke, or to replace it with the latest model.
In addition, purchasing that expensive electronic gizmo with your credit card usually doubles your warranty, up to an additional year, so many times you're actually buying nothing.
Finally, many of the computers and big ticket electronics at places such as Costco are covered by their "Concierge Service" which extends the manufacturers' one year warranty to two years. Just check Costco on line for details if you're a member. Sam's Club might have similar offers.
So, why pay for something you don't need just to line a store and salesman's pockets?
i think i make like $.80 off of a $44.99 warranty
I worked at a major "neighborhood electronics retailer" and the stores actually make 58% profit on the service plans. I personally think they're a good idea in some circumstances. If the item you're buying comes with a rechargable battery, like a cell phone, get the service plan! By the time you replace your battery once, you've got your money. Replace it the second year, and you've got your money back twice. Headphones you use a lot are also a good thing to get them on. Less expensive items I would not worry about too much. Computers: absolutely. Especially laptops! Laptops and computers: get the longest warranty available. I've seen 5 year ones REALLY pay off! And, USE THE SERVICE PLAN! That's what you bought it for! It seems simple, but some forget about them or delay getting a problem solved and then the plan is expired. Once it's expired, there's basically no recourse. Hope this advice helps from a guy that worked 5 years in electronics retail!
"If the item you're buying comes with a rechargable battery, like a cell phone, get the service plan!"
(You can get most batteries for for $20-30 dollars, cheaper on ebay, and they last about two years, the phones themselves only last about two years before they start wearing out anyway, and every two years the providers will let you replace your phone for almost free anyway. Why is insurance a good decision in this case? I don't see it.)
"Headphones you use a lot are also a good thing to get them on. Less expensive items I would not worry about too much."
(Less expensive than earphones? I've owned 10-15 pair of earphones in my life...I've broken maybe two pair. They only cost 10-30 dollars. Why is this insurance a good idea in this case?)
"Computers: absolutely. Especially laptops! Laptops and computers: get the longest warranty available. I've seen 5 year ones REALLY pay off!"
(In two years, the Laptop will be obsolete. Do you really want to use a laptop for 5 years? How much does this 5 year insurance cost? Probably 300-500 dollars. In 4-5 years you will be able to replace this computer for $50 at a yard sale or off Ebay, but for some reason it is a good idea to give someone $500 to replace it in five years....just in case it fails (I.E. Very little chance that you will get your $500 worth of replacement back out of them)).
So this is interesting. It would seem that the guys that work in retail really believe this stuff? Must be brainwashing or something.
well it depends on exactly what u do with that laptop. I have a 6 year old laptop that works great as a back up computer. I use it a few times a month (like sitting on the deck in the sun). I also used it a few times when I wanted to do a bunch of directions with my map program and I didnt want to waste paper because I wasnt sure where I was going and from which location (I was winging it-we waste enough trees at my work, I dont kill trees for no reason). worked great. I could change roads and everything. and the screen is bigger than a gps (plus, gps's were over $1000 then). so yeah, lots of things do become obsolete quickly. shoppers should be smart and not buy retail anyway for stuff like electronics. my ext warranty for my dvr came in handy and it was only $50.I bought it online and got it brand new for 1/2 the price of retail, so the $50 was worth it and only $22 shipping. I buy online way before retail with big ticket items (like my HDTV in april-$300 less than retail). ![]()
My visa with them does NOT buy me extended warranty and I spend a shi*load of money with them. This year alone I've spent over 40k on my card![]()
i know this situation all too well being one of those salesmen who offers it to you. honestly, i hate to ask it as much as you hate hearing it. unfortuatly if i want to keep my unpaying job i have to. i know, especially at this time of year, you want to get in and get out but theres that cashier asking a million questions. name, address, phone number, do you want a charge card?, want that extended warranty?, the list goes on. all i can say is "sorry, but i need this job".
all that being said there are times when it is worth it just as there are times when its not. any plan that covers a rechargable battery is usually a good bet, especially on things like ipods. those repair labor costs are crazy! other then that though, unless its a high ticket item or something you know is going to break, you might as well just hand the store some extra money
Well in my case we have used the extended warranty several times. This is computer #5 and all have had at one time or another something go bad that the extended warranty covered. We travel and use 110v power inverters and run off battery's and the rv and truck are comfortable but can get jarred or sled around and things happen. The Sony had hard drives go bad and the motherboard.The Toshiba had motherboard and cd/dvd burners go bad. The Compaq had three motherboards and one battery and in the end it had a screen and hard drive. The HP my wife has had the power cord so far....My Dell so far has had a cd/dvd and the hard drive go bad and is currently starting to give me cd/dvd drive problems. I have saved just on all the motherboards alone enough to buy another computer! For us, I would say Yes, they are an important part of the buy. Laptops can catch all kinds of problems. If we had a home system it may have had less issues as in our case the hard drives and cd/dvd roms have vibration problems and the motherboards have overheating issues as we are in the south areas and inside temps can climb up over 100+ and even outside under the awning it can get that hot and then add the heat from the processors and "there it is". I'd say Yes, in our case!!
I only buy extended warranties on high-risk items and laptops are a high risk item in my book. I don't buy extended warranties on anything else.
I've heard people say that keeping the warranty money can offer you enough to purchase a new item for one gone bad. That is negating the fact that maybe more than one item may go bad. LOL It has also been said that purchasing a high quality item is better than an average item plus warranty. Who makes a better quality item without including the cost of the warranty without giving us the warranty? A question more than a point of fact. That is, higher quality costs more to start with but the factory warranty is still one year plus what ammenity a creditcard company may give you. So what have you gained by paying more when a power surge/lightning strike takes out your power supply after the normal warranty period? Homeowners insurance hardly covers computer part damaged if you have $500 deductible, often the case. Lightning damage can be subtle without a trace, a blown capicator and/or micro-resistor in the power supply.
Yes, John - there is a lot to give consideration to and I think some people make good choices taking an extended warranty on certain items, but surely not every item they buy.
I encountered the current wisdom that lap tops are an exception to the rule that you should never buy extended warranties on electronics. You're definitely just adding to the retailer's revenue since electronic prices go down so quickly and it's just a way to cover really crappy products.
So I bought AppleCare when i bought an iBook a couple years ago. Just like the warranties on cars, when something broke, it wasn't covered. Not only was it not covered, but when my LCD cracked while opening the lid, I was informed that the LCD was considered a "Level 4" repair, which cost me $800. This was less than a year after purchase and Apple had released the new Intel versions and Power books, so that price then put me in the dilemma of deciding whether to buy a new one. They do this on purpose. Just like on cars. It sounds like you're covered, but they know way more than you do about the product and they know what will break first and what won't. They cover things that won't break, take your money for the warranty, then take your money again for the necessary repair.
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