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Cell phones: What would make you want to switch cellular carriers?
- 8/15/07 1:57 PM
Better Call Quality
by Jim_B_LSMO - 11/22/07 7:18 AM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I would switch carriers in a heartbeat if there was one that offered truly better call quality. It absolutely amazes me that a device whose primary basic functionality is so mediocre can become so overwhelmingly popular. The reason, of course, is convenience. All I want is a portable phone that comes close to offering near-land line voice quality. I don't think it will ever happen though, at least not in my lifetime. There just isn't enough money in it for the carriers. They would rather just keep adding bells and whistles to their service that they can charge additional money for. True improvement in call quality would probably require significant engineering changes in the cell phone infrastructure, and that would require the carriers to make an investment that would not provide the ROI that the current spate of bells and whistles do.
Switching cellular phones.
by navyron - 11/22/07 8:51 AM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I have Verizon and am happy with my service plan, phone selections, pricing and customer service. And, I'm not a Verizon employee! Why
switch if it isn't broke?
What would make you want to switch cellular carriers?
by mrnoonan - 11/22/07 12:39 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I want to pay by the minute for outgoing calls.
I don't want all the "extra" features. Someone is telling a fib - land-line people charge extra for add-on services and the cell people give it for "free". If one adds up the land-line fees on the cell bill we should be paid to make cell calls.
I would switch cell providers IF they had greater coverage..
by RussNeu - 11/22/07 1:05 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I live in a area that has no cell phone coverage at all. I do have a cell phone, I have it for emergencey use for when I travel outside of my village. All my calls are long distance and charged at 35 cents per minute!!! There is nothing cheaper available as far as I know for me, but I am looking into Skype, I understand it is becoming available on mobile now. I sure hope this is a fact and that is will be available to me on the west coast of Vancouver Island...or as they say in the middle of nowhere.
Other for me
by khaecker - 11/22/07 1:29 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I have had the same carrier since the original bag car phone. US Cellular has yet to disappoint. Most of my family use it also. Great reception, decent plans, pricing, and good phone selection. Great service since the beginning.
Now let's begin to think about fair
by redking44 - 11/22/07 3:05 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
Switch... Well first you have to have a plan before you can switch,
and with the plans offered by the cellphone companies, I do not want to put my head in that noose.
Buy a block of minutes. Didn't use them all? well thank you very much we appreciate you overspending.
Buy a block of minutes and go over? Well thank you very much, please bend over while we extract your wallet through your rectum.
Want to avoid going over? well just buy a bigger block of minutes you don't need most of the time.
Yes I know it doesn't happen to everyone every month but I know enough people who have been hit with $300+ bills... one even hit $1000 when a friend went abroad... Yes you can be reached there on your cell (but we won't tell you the cost is $5/call unless you specifically ask).
so no i won't be switching any time soon, a prepaid plan with no surprises works for me as a mobile supplement to other services
Hello...Canada here...not a lot of options..!
by RussNeu - 11/22/07 4:06 PM In reply to: Now let's begin to think about fair by redking44Canada is still in the stone age as far as choices are concerned. I may be in the "elderly" class...lol. But I am trying to get with the up and coming things. My cell phone is always with me but on my fixed income getting very costly.
AllTel
by STIHLBOLTS - 11/22/07 8:16 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
I have been a Alltel customer since 96. Not because of the rate plan or because they are the best. Simply because in rural south west Georgia they are the best mouse trap available. My friends who have AT&T, Verizon and Nextel/Sprint have service area blackouts. I am not saying Alltel does not have it's fair share of warts and I am not completely satisfied with the way they do business, but it has gotten better.
improved coverage and better rates
by randysvh - 11/23/07 12:22 AM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
It is unfortunate that most carriers cannot keep a signal long enough to get past a short conversation. Locations in buildings and various places that cause dropped calls could easily be improved. i want a steady signal and to be able to know that i can make a call without having to talk into blank air. It would be nice to be able to get improved rates as well. Part of the problem is the lack of good 3g coverage, and competing providers.
randy
My employer would have to force me
by GaryG7 - 11/23/07 6:45 AM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
The only way I'll switch from Verizon is if my company decides I must have a Blackberry that works with its server. For some reason, the company only supports AT&T. (I have a BB, but it only accesses my personal e-mail.)
Rate plans
by pamwpamw - 11/23/07 10:37 AM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
For the same thing at less cost, I'd switch in a heartbeat. I, especially, think the access to the Internet cost is outrageous!
AMERICANS who understand conversational English in Cust Serv
by BobLA90069 - 11/23/07 12:51 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
MY FIVE YEARS WITH SPRINT PCS WOULD BE HISTORY IN A MINUTE, IF A RELIABLE COMPETITOR MOVED TO ALL US BASED, WELL TRAINED, CUSTOMER SUPPORT.
Sorry, people of the Philippines! Nothing against you, but I am sick of going around the bush with Sprint because of the cultural differences.
And lets not mention Dell or AOL and the Indians! Also lovely, nice people, but not as direct as Americans, takes more time.
One feels like he is taking a crapshoot, hoping to get someone who will answer naturally and directly. I get sick of repeating myself.
It would seem that the calls would be shorter (thus less employee time spent) if I could say it once, get an answer, and move on.
Again -- no prejudice against the overseas people (and some are really good), just upset at having to negotiate the cultural differences with many. It is a disappointing waste of time.
Amen!
by pamwpamw - 11/23/07 3:47 PM In reply to: AMERICANS who understand conversational English in Cust Serv by BobLA90069Totally agree! I think a lot of the "pulling teeth to get answers" has to do with the fact that they don't know the answers, as well as not being willing to admit they don't know.
support
by randysvh - 11/26/07 3:31 PM In reply to: Amen! by pamwpamwi am very technologically savvy with 30+ years experience and when i have to get on the phone with some novice support person i get frustrated that they cannot give me a simple quick answer that would or should take not more than 15 minutes rather than the 2 weeks i have spent with Dell for instance. It would be nice to see and hear english from the USA again in support environments. i did nation wide support for IBM in the 90's and it was all handled hear in the USA. We all spoke english and were mostly knowledgable of the products we supported. We did not have to have scripts or books to tell us how to answer a question. We knew our stuff.
Soap box closed,
randy
wider selection of phones gives more freedom
by Quemannn - 11/26/07 2:12 PM In reply to: What would make you want to switch cellular carriers? by Lee Koo (ADMIN)
Wider slection of phones will give consumers more freedom than other things combined. Rate plans will be more flexible due to growing competiton, and contracts for handsets will be outdated in the next two years. If given wider selection of phones, you can feel absolutely free to switch to whichever mobile carriers anytime and even once a week without dumping your current phones, which is the case in Korea now.
This is the real freedom we are seeking for.
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