Desktops: Gateway GM5478 has an apparent design flaw
gm5478 reboots every hour
by millzomb - 11/26/07 6:45 PM In reply to: GM5478 reboots every hour by millzombIt's been exactly 4 weeks since I changed my BIOS fan settings and it started again. Went back in and changed the 1st 2 fan settings to normal and the reboots stopped. We'll see how long this lasts. To bad we have to troubleshoot the problem for them. I have not downloaded Gateway's BIOS update yet-saving it for last resort.
Updates installed, still reboots
by SoftwareTestPilot - 1/27/08 8:39 PM In reply to: SLOW boot up, loud hard drive, SLOW performance... Quad Core by SoftwareTestPilotI updated the bios first week in November, it fixed it for a while. But today 27 January 2008, it continues to reboot every hour and a half. The cpu fan kicks on Extreme High and then reboots. THIS SUCKS, GATEWAY!
Have you tried the 1/16/08 BIOS?
by abstrait - 1/28/08 6:31 AM In reply to: Updates installed, still reboots by SoftwareTestPilotWell, there has been ANOTHER BIOS update since that you could have tried, that Gateway says does address the reboot issues. Have you done the 9539095.exe update? Personally, I would try this since it's out and mentioned as a reboot solution along with the following: Check for Trend Micro Anti-Virus and Web Spysweeper installed. If so, remove Web Spysweeper and then refer to the software supplier for support and resolution.
Would love to hear back from others that had the problems and tried this solution.
GM 5478 Great, but sucks...
by mtstoller - 11/7/07 5:33 AM In reply to: Gateway GM5478 has an apparent design flaw by spaceguyI have the same problem. My GM 5478 is one month and 3 days old. Contacted Gateway tech support. She wanted to run recovery set up. I told her no, it was not software issue it seemed like hardware or power supply issue. She then suggested I reseat the RAM, duh. I asked if they had anything on this issue. She just answered I could take the tower to where I purchased it for repair. Nice!
More info
by cgar23 - 11/8/07 11:16 AM In reply to: GM 5478 Great, but sucks... by mtstollerLots of people having this problem: no (permanent) solutions yet that I've seen but more info here:
http://www.castlecops.com/p1010228-not_so_random_vista_32bit_restarts.html
and here:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2376325&SiteID=17
I guess we're calling it V1SDIE......
Nice acronym ;-)
by spaceguy - 11/8/07 12:15 PM In reply to: More info by cgar23I just looked at the castlecops forum. The thread is already 4 pages long! Anyway, V1SDIE = "Vista 1-hour Shut Down Issue Event". Cute 
According to posts at the castlecops forum, Intel has a BIOS fix that works on some other PCs, but not the GM5478. There is a new BIOS update from gateway, but I have not had a chance to install it yet.
I originally though this was the power supply fan, but it does appear to be the CPU fan after all.
It's good to see user discussion about this so we can finally figure it out.
Me too!
by jdog_12345 - 11/12/07 4:34 PM In reply to: GM 5478 Great, but sucks... by mtstollerBoy this sounds just like my phone calls to the rocket scientists at Gateway. Mine was restarting so much it fried my hard drive. Then I sent it in and all they did was replace the hard drive. Now I'm having the same problems again. Has anyone got rid of the problems since upgrading the bios?
Well.....
by jdog_12345 - 11/13/07 4:45 PM In reply to: Me too! by jdog_12345I installed the new BIOS and the PC has been running without a restart for one day. I'm keeping my fingers crossed.
just wondering
by rastinmajera - 11/14/07 10:24 PM In reply to: Well..... by jdog_12345I have a chance to get one of these gateway machines really cheap...was planning on gutting it and building it back up in a differant case, but the reboot prob has me worried. are you still up and running fine with the new bios?
Well...
by spaceguy - 11/15/07 9:23 AM In reply to: just wondering by rastinmajeraMine had actually been "behaving" again for a couple weeks. But I installed the BIOS upgrade yesterday and today it just did a spontaneous reboot. That's not a promising result so far.
Just to follow up on this...
by spaceguy - 11/26/07 7:52 AM In reply to: Well... by spaceguyAfter upgrading the BIOS and having that one restart, I tweaked one of the BIOS settings (I think I changed the Fan Control Processor Zone Response from "Normal" to "Aggressive"). That was about 1.5 weeks ago and I have not had a restart since (knock on wood).
Still having the same problem!
by jdog_12345 - 11/21/07 6:02 AM In reply to: just wondering by rastinmajeraI'm on the phone with Gateway right now because the problem is back. I am asking for a new PC. This is crazy to spend this kind of money and have these kinds of problems.
Exactly
by spaceguy - 11/21/07 7:33 AM In reply to: Still having the same problem! by jdog_12345If you want to get really fired up, read your Gateway warranty. It states that the customer has to pay for shipping for warranty repairs. So let me get this straight? You put out a defective product and I have to pay for you to fix the problem that's your fault to begin with? Nice.
Good news if there is any...
by jdog_12345 - 11/26/07 8:18 PM In reply to: Exactly by spaceguyGateway pays for shipping. I have already sent this turd in once. They send you a box with a pre-paid freight sticker on it. So nice of them to do that for us! 
I got my new box Friday. The problem has for the most part gone away (knocking on wood). I'm wondering if I should send it in or just wait for it to get worse.
Thanks to everyone for your input
by spaceguy - 11/14/07 8:00 AM In reply to: Gateway GM5478 has an apparent design flaw by spaceguyThanks for the tips, links, and confirmation that I'm not alone
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