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Digital cameras: Canon S2 IS Shutter problem (blank viewfinder and LCD)

by drey525 - 1/14/07 9:11 AM
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Post 31 of 91

no !!! almost 2 years latter something has to be done help!

by beagle6 - 11/30/08 10:16 PM In reply to: Did anyone get canon to cover repair by ringer33

please read number sixty on here thank you

Post 32 of 91

What happen help me

by beagle6 - 11/30/08 9:52 PM In reply to: Mine just did the same thing by ScubaDennis

read my post on here don't let canon get away with this it is number 60 thanks tami

Post 33 of 91

More tests...

by Papa Echo - 6/20/07 12:30 AM In reply to: Canon S2 IS Shutter problem (blank viewfinder and LCD) by drey525

On review mode, do the viewfinder and LCD come on ? Back to record mode -
Use different picture/exposure modes... all the same result- blanks ?
Go to manual focus mode - turn the lens - try taking a photo...

Post 34 of 91

Free Repair by Canon

by vkp7 - 10/5/07 2:55 PM In reply to: Canon S2 IS Shutter problem (blank viewfinder and LCD) by drey525

hi everyone,

I had the same problem too. LCD goes blank ( CCD/Sensor Defect ) . I requested Canon for an inspection and requested for a free service. Guess what.. ?? they've obliged !
so i encourage everyone one of you proud owners of this sexy S2 IS camera to send in the Camera to the Factory Service with the detailed explanation of the problem ( use technical terms ).

Post 35 of 91

Canon S2 IS

by snapshot2 Moderator - 10/5/07 3:30 PM In reply to: Canon S2 IS Shutter problem (blank viewfinder and LCD) by drey525

Did you try to look at some photos that were previously taken?
Does the LCD display those?
Does the LCD display your menus?

If the LCD is alive (it does display something), your problem could be a defective CCD sensor.
The S1 IS had a problem with bad CCD sensors.

Several people have reported bad CCD sensors with the S2 IS.

If that is your problem......read this:

http://forums.cnet.com/5208-7593_102-0.html?forumID=58&threadID=241840&messageID=2469246#2469246

...........

If your LCD display will not display anything....it is likely the LCD or its connections are defective.

...
..
.

Post 36 of 91

Don't Panic - Free Courtesy Repair by Canon on S2 IS CCD

by vkp7 - 10/8/07 11:26 AM In reply to: Canon S2 IS by snapshot2 Moderator

Hey Everyone,

First of All, please Don't Panic. The CCD ( sensor ) defect / Black screen of death problem is on the rise. Its becoming a common issue with the S2 IS owners. Send in the Camera with this completed form ( http://consumer.usa.canon.com/app/pdf/dealer/FSC.pdf )

Mailing Address
CANON FACTORY SERVICE CENTER
1440 CHASE AVENUE
Elk Grove Village, IL 60007
(630) 250-6500

Briefly explain the situation and request for a courtesy repair. Good news is that Canon is repairing the Problem at ZERO Charge.
I'm certain that in the next few months Canon would issue an Advisory for a product recall as in the case of S1 IS.

S2 IS is a beautiful camera and Canon's customer service is fabulous. Hence please don't spread negative stories about Canon.

Regards,

Varun
A Proud S2 IS owner

Post 37 of 91

Canon S2 IS Blank display.

by Lrry O - 10/13/07 1:35 PM In reply to: Don't Panic - Free Courtesy Repair by Canon on S2 IS CCD by vkp7

Hello Varun,
I did just like you said. Filled out form sent camera and form to
factory service center in Il. Explained problem with blank display.
Received letter today from service center, they want $127. to repair.
No offer to fix for free. They still are in denial.
Hard not to bad mouth Canon went this problem has been going on for so long.
I wonder went this is going to happen to the S3 and the S5?

Post 38 of 91

Contest it

by vkp7 - 11/7/07 4:16 PM In reply to: Canon S2 IS Blank display. by Lrry O

Call the Customer Service and Talk to them and contest it in detail.

Post 39 of 91

Contest it

by Lrry O - 11/7/07 8:43 PM In reply to: Contest it by vkp7

I did and they offered to fix it for $75.00. But would not fix
for free.I had the camera returned unfixed.They paid the shipping.
I got rid of the camera and now have a Fuji which I am very happy
with.I will never look at a canon again.I highly recommend the Fuji
cameras.The S6000 makes the canon look like a toy,when put side by side.
About the same price.The S700 works great for me.
Good luck to anyone working with canon.

Post 40 of 91

I know your done but please help the rest of us

by beagle6 - 11/30/08 9:34 PM In reply to: Contest it by Lrry O

please just read my post same as yours #60 thanks

Post 41 of 91

It does not help

by beagle6 - 11/30/08 9:36 PM In reply to: Contest it by vkp7

my # post 60 please help

Post 42 of 91

One year later STILL having problems NO thanks to canon

by beagle6 - 11/30/08 8:41 PM In reply to: Don't Panic - Free Courtesy Repair by Canon on S2 IS CCD by vkp7

This was my first post and their are many more before me and their will be many more after me if we don't do more to stop them. Read my post in this forum #60...I need your help unless everyone sends the bbb acomplant at the same time the man at canon (his name is MJ) told me that they check this forum and all the post came from the same person and they did not know of any problem I already sent my compliant to BBB it will keep happening if we don,t help each other please it will only take a couple of mins....Better Business bureau norfolk.vbb@bureaudata.com this is the one you contact because the company is near there thank you for any help you may have

Post 43 of 91

yes I know

by beagle6 - 11/30/08 9:39 PM In reply to: Canon S2 IS by snapshot2 Moderator

but canon wont help we need your help contact BBB read my post 60#

Post 44 of 91

I don't think it's the CCD problem! Shutter?

by Vous Nouvo - 10/14/07 6:24 PM In reply to: Canon S2 IS Shutter problem (blank viewfinder and LCD) by drey525

As I dismentle the optical unit, I find some sticky liquid make the shutter fail to open.

Does anyone have a distorted purple image like A60, A70 or just black screen due to the shutter not open?

Can it be a factory problem?

Post 45 of 91

Could be shutter...

by itzcryptic - 10/21/07 7:25 PM In reply to: I don't think it's the CCD problem! Shutter? by Vous Nouvo

I agree that it could be the shutter. I actually had thought the same thing, because a few times when I turned it on, I would get an image, but it would be very jerky, as if I were in low light conditions.

I have not exposed my camera to any elements, so any shutter problems are 100% manufacturer defect, and I refuse to pay $127 for their mistakes!

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