Community Newsletter: Q&A: I got scammed on eBay, what can I do now?
- 9/28/07 3:22 PM
feedback. feedback. feedback.
by shockinglyneon - 9/21/07 4:28 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
Sorry to hear this! I'm going through the same thing right now, except I'm only out $12 but the item I bidded on really means a lot to me and I won't be able to find again:( I've tried to contact my seller many times through Ebay messages, emails, and phone calls and have gotten nowhere with it. I've reported my item as not being received to Ebay, left negative feedback for the seller, and filed a resolution on paypal. My mistake with this transaction is that the seller had no feedback, which I normally avoid, but I really wanted the item. So in the future I'd check the seller's feedback really carefully. I don't think theres much else you can do to prevent it. Maybe if you keep bothering the seller with phone calls, they will get tired of you bothering them and give you back the money. I really hope you get somewhere with this!!!! Good luck...
-Tabitha
Hope you have better luck than me...
by ddavis78 - 9/21/07 5:35 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I had ordered some oldies CDs a couple of years ago, I paid for my purchase immediately through paypal as I always do. After several weeks I emailed the guy asking where my CDs were. He told me he had changed company names and that he was catching up on orders. After several more conversations back and forth, I finally realized he was not going to be sending them,so I contacted paypal. They told me that I was just out of luck because they had a 30 day policy and if I didn't make the claim within the 30 day period then there was nothing I could do. I was outraged as I had in good faith given this jerk my 20 bucks. I remember his name and I have all the info (and emails) on my old computer. The bad part is he had changed his company name, so I could not even give him a bad review. Since his info was changed they could not even figure out who he was (according to them) since they did not have that information (supposedly). Pretty darn sneaky if you ask me. Buyer beware!!!
EBAY
by WildCat64 - 9/21/07 5:52 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I have never oredered from Ebay. With all the bad stuff I have heard regarding that site, I'm kinda afraid to even surf on that website lol.
Don't be afraid of eBay!
by DarKiska - 9/21/07 10:10 PM In reply to: EBAY by WildCat64There are millions and millions of trades done on eBay, but the bad ones are the ones that make the news and the forums. Most of us eBayers have used eBay for years with few bad experiences. I am mostly a (small-time) seller, but have not had any bad buying experiences - I do check out the seller before I bid. As a seller, who will take new buyers, I have had a few sales where the buyer did not understand that vintage products may have flaws even though I stated clearly in the ad that, in one case, the watch did not run. This buyer gave me my only negative and it took me hours to straighten it out. I then found out why sellers pay ten bucks a month for SQUARE TRADE and I now have that. Hopefully, if I ever need them, they will help me out. Mostly, though, check out the feedback and if there are any negatives, why.
Darlene Littlejohn
DarKiska on eBay
Ebay scam...go to FBI
by redbird985 - 9/21/07 6:07 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
Same thing happened to me. There were not so many options back then, and I had wired the money. Foolish me has since learned about that! Paypal now, always...
It's been a few years, and the site is a bit different looking, but I DID file a complaint with the FBI via the internet, got a 'case number', emailed that case number to the skanky seller and man...did I get a fast response/excuse...and my merchandise! Go to: www.fbi.com or the link below. Seems to put the fear of God in them when they know they have an FBI Case number against them. And I would also report it to the Attorney General's office in your state, for good measure. Let the scam artist know that too!
Best of Luck...
Ebay scam...go to FBI --- Oh Really?
by jcrick - 9/21/07 9:49 PM In reply to: Ebay scam...go to FBI by redbird985Get real! That is just B.S. Not that you are full of it, but you are naive about the eventual outcome in a real world. I was scammed about 2 years ago by a seller that scammed about a dozen buyers in a matter of a few days for well over $2000 collectively. I reported it to my local police, the police where the scammer lived (yes, there are ways to find this stuff out), the FBI, and the Attorney General in the sellers resident state. I even contacted the Chief Security Officer of the company where the seller worked (traced several of his emails to his office location). I spent plenty of time and money on phone calls, emails and letters.
Nothing that I know of ever happened to him because he was under the law enforcement radar. Unless he continued to scam people and was reported and traced several times, his getting caught would be very unlikely. Wish this wasn't true, but it is. As I was told by the local state prosecutor, it was too costly for them to pursue (not enough damages). And they doubted that anyone would be willing to drive hundreds if not thousands of miles to appear in court (required for conviction). And you would expect help from the FBI? It’s about all they can do is to keep up with terrorist activity.
To be forewarned is to be forearmed. Only repeat offenders of significant $$$ amounts will be brought to justice. For North Carolina to convict an ebay scammer, it took over $100,000 to get anyone’s attention.
And ebay is of ABSOLUTELY no use, unless you consider form letter emails telling you to go cry on someone else’s shoulders is useful. Wishing for help from ebay is futile at best. Like my dad used to say, poop in one hand and wish in the other…. And see which fills up first.
But I can offer some tips.
1. Beware of userids that are a year or so old and have not had any recent transactions since after 30 days the link to the transaction dies out. Often enough these dormant IDs contain past transactions for useless stuff, and usually costing less than $1.00. Scammers buy and sell penny items between several of these userids only to run up “Good” feedbacks. Then they hook you with a scam on a currently popular item selling on ebay.
2. Never, I repeat, N-E-V-E-R send a cashiers check or a money order. There is ABSOLUTELY no way to recover your loss. And you cannot place a stop payment on a cashiers check either. Stay away from anyone who only takes these forms of payment.
3. Know your pain threshold. By that I mean, never spend more money than you are willing to lose. For some that may be $50, for others it may be three or four times that.
4. Never use an email address in the text of a listing. Sometimes the listing will say to use this email for a faster response. This technique is often used by scammers that have hijacked a sellers listing or userid. I have uncovered this deception repeatedly.
5. I you are buying something expensive (above your pain threshold), always ask the seller a question. If you don’t get any reply, don’t buy. If you do get a response, pay close attention to where the response came from. Was it from the seller or some obscure email address originating in another region/country? Could be hijacked.
After my experiences with ebay, I have become extremely cautious. In fact, I take some sport in occasionally scanning through bid listings looking for scams. And I find them frequently. I report them to the seller and to ebay. This is the only time I know of when ebay will actually respond. Usually within hours the auction is removed.
Not long after my experience I frequently tracked what looked like suspicious listings and contacted the buyer about two weeks after the auction closed. About one time in three or four, the buyer never got his goods. It became relatively easy to spot scams. I even had an occasion where the buyer thought I was the seller, for which I got a scathing response (some reference that my parents were never married when I was born).
Be careful with any transaction you are considering. And as the saying goes, it’s BUYER BEWARE!!
What about the shipping charge and insurance cost?
by hcr62 - 9/21/07 6:10 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
In my experience, even when I was successful in having PayPal and eBay resolve claims against unscrupulous sellers - the refund does NOT include shipping or insurance. Those dollars can be considered - gone! I haven't seen any mention of this in all the replies I've been reading, so I thought it worthwhile to say: if a shipping charge seems unreasonably large, consider this a risk from which there is no recovery. Ask the seller to justify the charge for shipping, if it seems there must be a better way to ship.
By the way - it is extremely hard to dot the i and cross the t when dealing with eBay and/or PayPal in the recovery process. Time is critical (within which a claim is allowed), and although perseverance does pay off, nothing restores the value of the time spent in recovery. Good luck - and follow all those cautions which everyone has iterated, and for which there is no need for me to restate.
Insurance coverage flawed!
by songseeds - 9/25/07 4:58 PM In reply to: What about the shipping charge and insurance cost? by hcr62A friend of mine purchased an older open reel tape recorder. When it arrived the box was thrashed and the recorder was damaged beyond repair. Not to worry - he had purchased insurance.
Or had he?
Note that it is the SELLER who purchases the insurance. My friend emailed pictures of the damaged equipment to the seller who actually made the claim, received the settlement (according to the insurer) and then disappeared without returning the money to my friend.
There needs to be a way for the BUYER to own the insurance.
Be Very Cautious of eBay & Other Sites
by whbos - 9/21/07 6:11 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I have only purchased a few rare items on eBay and have had no problems. Fortunately it didn't consist of high-value items--just books, CDs, and videotapes.
You mentioned something about this seller did not use any tracking numbers or anyway to track your order. This would raise a flag with me right away. Recently (non-eBay related) I ordered a set of Doggy Steps from what I thought was the original site (AsSeenOnTV.com). After giving my credit card information, I received no email receipt even though I provided an email address, no notice in my browser that the transaction had been completed, and when researching the owner of the site there was absolutely no company name, address, or phone number. I was sure I had been scammed and would have to cancel my credit card.
Fortunately, it did arrive a few weeks ago, but I had paid for FedEx delivery. The tracking numbers they provided were meaningless and did not work with the FedEx site. The somewhat bogus tracking information that I was able to get for my order through an email the company finally sent me (weeks later) showed that it had shipped from California via FedEx, but when it arrived in my State it shipped via regular mail. We do have FedEx here so I thought that was rather strange.
What I was able to find out by searching the Better Business Bureau website and searching by the website URL (since I had no other information to search by) was that this seller had a number of complaints filed against them.
This probably doesn't help your problem, but I would file a complaint with the BBB as a last resort. I've actually had good results in having done so many years ago. They do not have to be a member of the BBB to file a complaint. You might have to file it against eBay and PayPal since the original seller has "taken the money and run."
My only advice is to stay away from high-value items. Normally, the reason why you use PayPal instead of your credit card is that they are the "middle man" and if something goes wrong you should be protected. It sounds to me like PayPal dropped the ball on this one. I'd continue to file complaints against them and eBay. Also file a complaint with the Consumer Protection Agency.
Here's what I did once
by guiri_too - 9/21/07 6:13 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I got scammed as a seller by a buyer once, or rather, he TRIED.
A bunch of years ago, I was selling digital cameras that were $1000 + tax in the stores and I sold them for 850. People saved 200 bucks and they were brand new with warranty.
Some guy in Canada buys one and I went to a different post office to send it (not my usual post office). The guy tells me that yes, i can track it so I send it off.
I also had to mention that I sold it through Escrow.com so they held my money till he had inspected the package. In order to do this, you have to be able to prove delivery in case they don't fess up to getting it.
Anyway, some time goes by and i haven't heard anything from him and escrow won't release my money because they haven't heard from him either.
I tried to TRACK it but the moron in the post office told me I could NOT track it, I could have it traced and that they could only trace it to the Canadian border. So, what the ***k use is that to me..?
He didn't tell me this shi* when I asked him if I could have it tracked so he almost cost me 1000 bucks. Anyway, now I had NO way to prove to Escrow that he had received it..
I get no response to mails so i call him and again, no response at all.
Well, with shipping I'm out almost 1000 bucks so I'm freaking out.
So, as luck would have it, he lives on this rinky dink island in Canada with not too many people on it I assume.
Also, i'm pretty good at finding stuff 
so I tracked his ass down or rather, i find what I guessed was his DAD.
A dean of some school (they had an unusual name, more luck
I also called their local post and did talk to the actual mail man and he confirmed that he HAD delivered packages to him from the states.
I also called the local cops and told them what happened and they said that if I don't get it resolved, they'll go and knock on his door
So, I call senior one day not actually KNOWING who he is and I tell him my story and that I need a confirmation that he's received the package or I won't get my money.
He gives me some ******** story about his son being in Tahiti on a sail boat and won't be back for two months and he can't get hold of him.
So..I ask him if he's such and such and if he's dean of this school..?
This kinda hits him hard I think that I already know who he is because he went all quiet. I also told him about the mailman confirming the package (I did NOT say that he didn't confirm THE package) and I told him about the cops.
I told him that if I didn't get my money, I WOULD do something about it.
I kid you not, I had my money 2-3 hours later. So, it was all a big scam and whether the dad was involved or not, I don't know but if you know what to do and where to look and you're a bit pro active, you CAN get stuff done.
Again, I'm good at finding stuff, I've lived in four countries so all this is easier for me but if you want to, you can find pretty much anything or anyone on the web these days.
What he/they were doing was obviously using the escrow rules against me and I'm sure they KNEW that with US POST I couldn't track the package. I COULD have with UPS or FEDEx or something, but they cost a lot more because when they cross a border, you have to pay for a customs broker to take your package through customs and this can be anywhere from 50-100 dollars and most people won't pay that.
However, now if I sell something, I clearly state that I DO take escrow because it IS a selling point, BUT, that it HAS to be with some carrier that WILL track it. If they don't like it, don't bid.
Escrow is a good thing and that is ONE way to check if a seller is honest. Ask if they will sell through escrow. Most don't know how to do it and won't do it because they are lazy but if you want to be sure and it's an expensive item, ask about escrow and see what their reply is. You don't actually HAVE to go through escrow but if they say yes, then you know at least he's got no problem with it and might just be honest.
As for ebay, that's a *****ed up a company and they're greedy as hell.
I have many times reported scammers only to see that they did NOT do anything about it. Why? They make lots of money on auctions from these people.
However, if YOU somehow infringe on them making money, they WILL cancel your auction in a heartbeat. Look online on ebay or on the web and you'll find plenty of people that will tell you the same thing.
If you have an auction and say LINK to a site that has a review of the product, BUT, at the same time, someone CAN buy the same product from that site (even if it costs a lot more), e bay WILL cancel your auction for THAT exact reason. They COULD go somewhere else and that makes them lose money.
If a scammer is lose, they MAKE money.
I see them losing their market in 5-10 years....
All someone has to do is go in with big bucks and offer free auctions for the first two-three years. Pretty much what Microsoft did with IE out compete Netscape.
George
I was so mad at eBay, I wrote to the CEO, Margaret Whitman
by scrood183 - 9/21/07 6:16 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
This is what I wrote to Margaret C. Whitman, CEO of eBay:
As President and CEO of eBay, Inc., I know your day is very full. As a executive myself, I appreciate the time you are taking to read this letter and would like to thank you for doing so. I have been trying to resolve through both your customer service organizations of eBay and PayPal an issue regarding an eBay transaction that occurred last October 2004. After communicating for over a year via email, the issues are still unresolved and my PayPal account is now locked. Allow me to explain.
The eBay buyer, James Dunn, purchased through an eBay auction of mine which concluded on October 23, 2004 a Nikon AF-S VR Zoom-NIKKOR ED 200-400mm f/4 lens. The lens had never been used, was only two months old, and was in absolutely mint condition. The lens had also never been mounted on a camera body and was still in its original box. I used another photographer’s lens [exact the same Nikon lens] in the eBay auction picture so as not to break the original box shipping seal. It had been originally purchased new by my father who had passed away. The lens was auctioned off on eBay for $4,500.00. Mr. Dunn was the winning bidder and paid $4,545.00 through PayPal using his credit card on October 24, 2004.
Because of business travels, I was unable to forward the lens to Mr. Dunn via UPS fully insured until November 1, 2004. It was delivered to his address on November 4, 2004 according to UPS records.
Mr. Dunn emailed me on November 11, 2004 stating that following his receipt of the lens (he said the delay in responding to me was because he had been out of town), he noticed that the inside of the separate lens hood (but not the lens) was damaged. However, he went on to say in the same email, “Upon inspection the lens itself looks awesome, truly mint condition”. In a second email message to me dated November 11, 2004 he said, “I would like to keep the lens, but the lens hood must be replaced as it did not arrive in perfect condition. Let me know if we can work something out.” Then, in a later email message, he said stated he wanted to ship everything back to me for a complete refund. I offered to take the lens hood back and have it repaired through Nikon's warranty program. Earlier, I had contacted Nikon’s USA headquarters in Melville, New York who confirmed with me that they would, indeed, repair the lens hood for Mr. Dunn free of charge under their warranty program (the lens was under warranty). But, Mr. Dunn’s response to me now was, "I don't have the time to go back and forth on this item. What I would like to do at this point is send you the lens back today and get a refund."
Before I could respond, the next thing I knew he had submitted a chargeback through his credit card company for the full price paid for the lens. I submitted a complaint through PayPal involving this PayPal transaction. I was told by PayPal I could do nothing for 75 days, as they [PayPal] had to give Mr. Dunn’s bank time to respond to PayPal’s dispute of the chargeback amount. As it turned out, PayPal said they could not “fight” the chargeback and Mr. Dunn got his entire money back through his credit card issuing bank. PayPal never explained to me why they could not fight the chargeback. Mr. Dunn has now refused to return the lens or even communicate with me since November 2004. I tried to seek mediation through Square Trade (an online dispute resolution service endorsed by eBay). However, Mr. Dunn has declined to participate in the mediation efforts. Throughout this entire ordeal, Mr. Dunn has refused to work with me on every level.
PayPal is now asking me to reimburse them for $4,545.00 for the monies deducted from their account in the chargeback and has turned the entire matter over to a collection agency, NCO Financial Systems, Inc. PayPal has also locked my PayPal account. As I see it, Mr. Dunn has gotten his money back, he has kept my property and refused to return it, and I’m being asked to pay $4,545.00 to PayPal. I had no recourse but to turn to the local law enforcement authorities in Monroe County, Florida where Mr. Dunn lives to seek their advice. I filed a report with the Monroe County Sheriff’s Office and spoke to an Officer Lyle Agins in regards to my complaint with Mr. Dunn. Officer Agins told me this issue is between PayPal and Mr. Dunn’s credit card issuing company. It does not involve me and I do not owe any monies to PayPal or anyone else. I cannot be criminally held liable for payment of this debt. He has both his money back, still has my lens and I’m being pursued by a collection agency! Do you have anyone on your staff that can look into and resolve this matter for me and unlock my PayPal account?
I apologize, Ms. Whitman, for the length of this letter. I have just become very frustrated with this entire process and not being able to speak personally with anyone who seemed to care about my side of the issue, even though I’ve been a loyal eBay user for many years. Thus, my letter to you. If you care to respond, please do so. Again, thank you for your time.
This was mailed back in December 2, 2005 to Ms. Whitman. I'm still waiting for a reply. Enough said.
One of the Keys is DO NOT USE PAYPAL
by jlb2 - 9/21/07 8:37 PM In reply to: I was so mad at eBay, I wrote to the CEO, Margaret Whitman by scrood183PayPal cost me about $1,000 by not following their own rules. I filed a non-delivery complaint with eBay and asked PayPal for the money back on an item that I supposedly bought for just under $1,200 using PayPal, within 30 days of the end of the auction (supposedly you had 45 at the time to file). Then PayPal allowed a PayPal account apparently set up just for the scam that got me (it was a new account), to be completely depleted within less than the time I supposedly had to file my complaint and ask for reimbursement. Then they refused to pay me because there was no money in the "seller's" account.
My problem was somewhat worse than usual because I am in the US and the "seller" purportedly was in Germany. PayPal would not give me any information regarding the "seller" - not even the actual city of residence. I was however treated to a long string of completely useless email from eBay in Germany for months after the complaint was "resolved" to PayPal's satisfaction.
Icing on the cake was to see exactly the same item (the item was a bank note with markings unique to that note) for sale in a later eBay auction, which I told eBay about (alerted them to the likelihood of another fraud while it was still in progress) and received no response whatever. In my notification of the likelihood of another fraud, I told eBay where the image used in both frauds came from (I found it in a French auction house's files for a legitimate auction later) so they knew or should have known that fraud was involved. Moreover, it is not as if they do not have anyone to keep an eye on such things once alerted since, as noted by others, eBay is quick to take down any auction that in their opinion would reduce their income in the smallest way.
Now, if an eBay auction says anything like "PayPal only" I will not bid, no matter how much I might want the item. If a seller "prefers" PayPal, they do not get their preference because I refuse to do business with PayPal. They may have changed their policies and increased their "buyer protection" since my problem, but such changes are unlikely to ever be enough to get me to use PayPal again. I will not characterize PayPal as a continuing criminal enterprise (has a specific legal meaning in US law), but I cannot tell the difference if they are willing to facilitate fraud.
READ, READ, READ - and always remember CAVEAT EMPTOR!
by flightwave - 9/21/07 6:32 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I both sell and buy on ebay with 100% PFB for both. I know ebay back, front, sideways and in-between.
Buyers should always be paranoid regarding a first purchase from any seller ignoring all honeyed, sugary promises as if spoken with forked tongue!
Did you check this guy's feedback before you bid? A good place to start for buyers.
Ebay's recommendations to create a "safe" harbor for buyers are good but when push comes to shove, they are pretty lax in dealing with problem sellers. Let's face it, sellers generate revenue for both ebay and PayPal.
The only option open to buyers is PayPal's dispute process which moves with the speed of a turtle climbing rocks. However, these rules are clearly stated. If you elect to close the dispute, you can't re-open it. In spite of this, you closed it anyway which was very naughty!
Unfortunately. your mistake was being too trusting. Never trust any ebay seller for a first purchase. Start trusting when or if you become a frequent buyer.
Your best option is that if you paid with your credit card, contact your card company with the particulars and request a reversal of the charge. Be insistent as card companies are required to be cooperative when holders have been scammed. In addition, report the seller to the authorities where he or she resides. Make sure you provide copies of all pertinent documents.
Next time you buy anything on ebay, make sure you read everything and if the purchase results in your filing a resolution with PayPal, DO NOT close the resolution until either you have received the item or a refund for the amount paid.
Close the stable door only if the horse is in there!
Call your local police department!
by wasserson - 9/21/07 6:34 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
I have had two bad experiences on eBay. I have done transactions as large as $14,000 with great results. The fact that you have a telephone number is invaluable. Make sure to do a reverse search to gain the address of the party in question. Call your local police department and ask for an officer with eBay experience( they tend to sympathize with your plight and in many cases will be angered by the behavior of the seller. Ask the police to come to your home to fill out a criminal complaint. Technically, they will have an obligation to forward this to the local police where the seller is. However, the most powerful approach you can take is to ask the police person a favor! Have he/she call the seller and read him the riot act. In my case, the police threaten to turn over a complaint in 24 hours with no turning back. In both cases, my Paypal account was payed within 1/2 hour of the call. If you have any questions, please feel free to call me @610-668-8000 or Skype me at wasserson as I am in India for the week!
Warmest Regards and good luck!
Gary (gjw4653 on eBay)
Got hurt by eBay & PayPal
by heckhell - 9/21/07 6:57 PM In reply to: I got scammed on eBay, what can I do now? by Lee Koo (ADMIN)
A different way of scamming.
Lesson Learned: If you are buyer, never use Paypal. Credit card companies provide better protection to buyers.
My story
Introduction: I bought an item from eBay bidding, after winning I have paid the item in less then one hour. After paying for the item I sent an email to seller my information such as my name, address, contact numbers, fax numbers in case they need to contact me for any information needed. Later that evening I called them and told I have paid for the ebay item number and I am winner. Is there any problem, will it ship tomorrow. Seller assured yes and requested to send the tracking number.
The issue: I waited for 7-10 days as it needs to ship by ground giving seller enough time to ship. I used eBay messaging system to send remainders for next 30days about requesting tracking number. As it got too late, i notified that I wont need the item as I bought the item from another source as it is taking too long to ship and requested for refund. No response yet.
After waiting too long over month I requested paypal to refund as seller is not responding and I don't need the item. Then called the seller asked if he shipped he said no, I told him good, I have requested paypal to refund you can go ahead and cancel the order. Instead of saying sorry he started yelling at me and foul language, his exact statement is "once you paid me, you are never going to get the money back. With paypal I can challange you that" and hung the phone. I called back and asked information of the person i spoke to so I can complain to the boss of that person but it turns out the person I spoke was exactly the boss.
Resolution: Seller shipped the item after month and gave the tracking number and paypal closed my case. Paypal response was here is the tracking number sshhhhhhhh.. don't talk to me any more bye.. bye..
As per paypal policy at the time of request for refund all the seller needs to provide was tracking number in response with in 45 days. ie., your seller does not ship for 1 year and you request refund, seller can ship after you request for refund and paypal wont give your money back.
Alternate methods of contact: I left a -ve note on ebay that seller is not shipping the item. In return seller left a note with foul language.
1. eBay: Contacted ebay to remove the note. Ebay response "Sorry, Foul language is valid in eBay as it is not aganist any ebay policy!"
2. SquareTrade: In favor of seller. The best part is seller is a square trade member.
3. BBB: Case closed after couple of responses....
Final result: From Paypal, ebay & Square trade seller is always right. PayPal moto "you pay it, it is gone".
Note: It was not my first transaction, I have made 30-40 transactions with 100% possitive feedback.
If it has been credit card company, it just one phone call I would have got the money back.
Conclution: Use a seperate credit card only for ebay shopping or replace all transecations done paypal for credit card and monitor the transactions. You are in control of your money.
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