Both eBay and PayPal are owned by the same company but they act like they are separate. Both claim to have buyer/seller protection but in reality, neither does. I made a software purchase (online and not from eBay) and it didn't do anything the author said it would. In fact, I spent a day trying to get it to work. My server met all the requirements the author required it to work. After wasting a day, I removed the software and contacted the author for a refund. Keep in mind that I spent a day going back and forth with their support to get it to work. Anyhow, they did not want to refund my money so I filed a complaint with PayPal and their automated system rejected it right away because the item wasn't physically shipped, it was downloaded. So I ended up having to do a chargeback. Got an email from PayPal about doing this.
Now that's just one of my stories. Let's look at their policy. 1st you have to make sure you ship to the address the buyer is registered with on PayPal, then you have to ship it by a means that trackable then believe it or not, you also have to insure it even though this isn't stated clearly. Now let's say the buyer claims he never received it and contacts PayPal. PayPal wants the shipper and tracking info. If you have that information, then they make you call the shipper and file a claim with them. According to eBay, sellers state the terms in the auction e.g. Shipping Insurance. If the buyer doesn't want to pay for insurance and then claims they reveived the item damaged, PayPal will tell you that you are to blame for not purchasing insurance regardless of eBay Policy. So what exactly is it that they do for protection? When anybody finds the answer to this, can you let me know please. eBay on the otherhand is no better. They pass the buck to PayPal who then makes you go through the same silly circle.
Though I did not have a problem with Ebay (and believe me I won't ever use paypal again) My Problem started right before Christmas and involved Paypal and Amazon.com. I had purchased some movies for my daughter's Christmas present. They acually arrived before Christmas which floored me....however at the end of june I got a call from my bank. It appears Paypal sold my information to someone in Uragray (sorry about the spelling-it's in South America) Thank god my bank caught it otherwise my bank account would be overdrawn etc. I was stunned isn't Paypal a trusted site? Apparently not. Is there anyway to protect people from incidents like this? Federal laws...something????
Thank you
pwclark63
Oregon
paypal is not considered a banking institution, so it's not held up to the same federal standards. They can, however, have your bank account frozen somehow...
A woman sent me a check and I waited 18 days. It was for a Tiffany ring. I sent the ring to her on the 20th day after I initially deposited her check. Her check came back to me uncashable 32 days AFTER I deposited the check.
I called her repeatedly. She promised to send a money order. Never came. Then she promised to send the ring back, which she never did.
I emailed Ebay and I received a standard, "we will handle this, but b/c of privacy issues, we can't tell you what we're going to do."
I haven't seen my money or product back and it's been 3 months. I've now stopped selling on ebay. It's too depressing when you get messed with.
I used to buy and sell on eBay a lot. For the last year to eighteen months I have totally stopped. Due to all the rip-off sellers and buyers alike. It is not for me any longer. I do not even go to the website any longer. I'll buy retail or wholdesale from now on.
I tried to buy some software off of Ebay for about 100 less than the retail price. I won the auction, and the seller was nice enough...to rip me off. It was the first time I used PayPal as well...I really hate PayPal. So, the seller emailed me the day after I could no longer use PayPal to retrieve my money. So PayPal told me they would insure my losses...but I had to try and get my money from Ebay first. Ebay would rather I do a charge back on my credit card. PayPal inadvertantly used my credit card instead of my bank account. I did not want to do a charge back on PayPal, but I had no choice...I thought we would work out the details later. Not so, the seller who I thought was a woman was actually a man who began bragging to me in email how easily he took my $600. Now PayPal will not let me use their service. I continue to use Ebay, but rarely for anything of great value.
Hi all
I read your comments with interest, it's certainly a scary thought that a business could be shattered by snap judgments made by eBay staff.
I'm going to be completely straight with you in the hope that you'll give me a minute.
I have recently started an auction website, which doesn't hope to compete with eBay, and runs things slightly differently. The business format is more like that of a traditional auction house, and the auctions are actual auctions rather than tender sales, which is what eBay do.
At Bidvision, every bid that an item receives increases the length of its auction time by one minute. This eliminates sniper bids, and also keeps the auction running until everyone has finished bidding. It's fairier for both buyer and seller.
Also, I act as an auctioneer, not just as a portal. Therefore Bidvision is the honest broker between buyer and seller. If anyone gets scammed, it'll be me, not you.
Items aren't listed using an automated listing system. So if you try to list your kidneys on Bidvision, I'll be able to say "no thanks". If it turns out that you meant "kidney dish", we can sort out the misunderstanding and get the item listed without any of the inconvenience and public embarrassment of being suspended or banned.
As I say, I can't hope or expect to stand up next to eBay. But consider that I charge nothing at all to list items on Bidvision. You only pay a small percentage commission to me if your item sells. Then I'll take payment from the buyer and send your proceeds to you along with the buyer's details so that you can arrange delivery.
If anyone wants to do business with me, or even just ask me some questions, please drop me an email or a PM and we'll talk. I'm in the UK, but have no problem with dealing overseas as long as you don't! I'm also an experienced real-world auctioneer in the industrial machinery trade with some years standing, so the auction business and I are no strangers.
Cheers
Chris Wright
Bidvision.
eBay's corporate philosophy is one of Politically Correct corporate greed. They are willing to allow the sale of stolen property and tolerate huge amounts of fraud, as long as the seller is making them money.
Those of us who are honest and want to engage in a non-PC activity like selling gun parts, get the shaft! Try to say anything in the forums that is slightly un-PC or critical of eBay and get banned!
I hope someone like Google or better yet Amway, develops a competitive alternative that allows the sale of any item not prohibitted by law and true FREE SPEACH! It would be my great pleasure to see eBay and all it's PC employees ROT IN HELL!
I've used eBay off and on for various things (cookware, computer stuff, and now classic car parts) and have never had a bad experience. However, I have seen others who probably did. And I often warned them. The biggest error I have seen is not knowing the true value of an item. I have seen, quite often, people bidding far more than they could buy the same item locally at retail stores. Add in shipping and it's a disaster. Great for sellers, and I do not hold them responsible... in most cases... Let the buyer beware! Will I ever have a bad experience? Probably so. It's the odds. I also play it safe in how I pay for anything.
I'd be interested in knowing how you play it safe in paying. I've had a few incidents, and have found out the hard way that a lot of people think they've found a safe way to pay, but in reality, the only ones who are sure to get their money are the rip off artist and ebay. Personal checks? I don't think so, you can only cancel them up to the time they are cashed. Credit cards? Well, you can try to dispute the charges. You might get lucky, and what a hassle. Paypal guarantees? What a joke. Read the fine print. Ebay guarantees? Same as Paypal. I use ebay, but very cautiously now. Basically, with ebay, you're on your own.
Only one item wasn't as describe and arrived broken. The seller apologized and quickly refunded my money. All the rest of been good experiences... good sellers.
They screw you over idiot
I wanted to buy a rug cleaner but the husband didnt want me to get a cheap one. We decided to try to find out one on EBay. A used Rug Doctor was available and a good price so we bid and won the bid. We were excited to recieve it. It took some time to get here but I was patient. Once recieving it I unpacked it and started to use it right away. It did not work so I figured I was doing something wrong and decided to wait for the hubby to show me how to use it.
He could not get it to work either. He is a fix it kind of guy so he took it apart and ordered parts over the internet. They sent an email asking where we got it. We told them who and where and awaited for the parts to arrive. Two weeks went by and still no parts so hubby sent another email to the parts warehouse asking when to expect the parts. They wrote back saying we needed to send the machine as it was on a missing list from Rug Doctor. In other words it had been stolen. We he put the machine back together and sent it to Rug Doctor in the US. Then he contacted the fella that sold it to us and his attitude was buyer beware. We contacted EBay to let them know of the problem. They gave us the website to contact to place a grievance. It took several weeks and a lot of work on the keyboard but we finally settled with Ebay and got back about one third the money paid. Then to our surprise, Rug Doctor sent us a reward for returning the machine so promptly. We did not get back all the monies paid but it was close. I of course have not used EBay since.
Hey - I had some experience like that with a product I bought and it broke after 3 weeks - go find the seller and figure it out - or go leave a bad feedback at that point. I wrote my blog for this ordeal on www.sellerid.com for people to know - I know I am putting my ebay purchases on hold for a while although I must admit that there are great deals there... so I will buy again though the hassle just wish I could know better who I buy from right?
| Forum legend: | |
| Locked thread | |
| Moderator | |
![]() |
CNET staff |
![]() |
Samsung staff |
| Norton Authorized Support team | |
| AVG staff | |
| Windows Outreach team | |
![]() |
Dell staff |
| Intel staff | |