Find the perfect gift for everyone
Miscellaneous laptop discussions : Lenovo Thinkpad T61p Shipment Delays!
Lenovo Thinkpad T61p Shipment Delays!
by ravipillai - 8/2/07 12:07 PMLenovo seems to be having serious issues with their shipment promises and supply chain management. I feel they are deceiving their customers into a indefinite waiting spree. May be a new marketting strategy to manage their revenue projections. I wonder what ERP/ASCP system they use to give the promise(!) dates.
When I was reviewing the long awaited T61P (its another story as far as the T61P release dates...), the website clearly mentioned that it ships in 1-2 weeks.
So,
1. I ordered my T61P on 7/13/2007.
2. On order confirmation, I was shown an estimated ship date (ESD) of
7/26/2007
3. On 7/17, they shipped my docking station and provided a new ESD of
08/01/2007 for my T61P.
4. Last night, they sent me an apology mail and said it would take another 1-30 days delays.
5. Today, the order status shows an ESD of 09/03/2007.
6. I guess... by 9/3 it will be a different date!
ThinkPad T61 15 Widescreen - 3 Yr Depot Warranty
System Processor: Intel® Core™ 2 Duo T7500 (2.2GHz 800MHz 4MBL2)
Operating System Language: Genuine Windows Vista Ultimate US English
Display Panel: 15.4 WUXGA TFT
System graphics: NVIDIA Quadro FX 570M (256MB)
Total memory: 2 GB PC2-5300 DDR2 SDRAM 667MHz SODIMM Memory (2 DIMM)
Pointing Device: UltraNav (TrackPoint and TouchPad) with Fingerprint Reader
Hard Drive: 100GB Hard Disk Drive, 7200rpm
Intel® Turbo Memory hard drive cache: Intel Turbo Memory 1GB
Optical device: DVD Recordable 8x Max Dual Layer, Ultrabay Slim
System expansion slots: PC Card Slot & Smart Card Slot
Wireless cards: Intel Wireless WiFi Link 4965AGN
Wireless Personal Area Network: ThinkPad Wireless USB Adapter
Here is the apology mail:
Subject Line: Your Lenovo order nXXnXn has been delayed.
Dear Customer,
We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 1 to 30 days of this notification.
Our online order status tool displays the latest information on your order therefore a revised estimated ship date is not included in this notification. Please continue to visit the online order status tool, available 24 hours a day, to view the latest information on your order status:
http://www.directlenovo.com/orderstatus/login.cfm?cid=nnnnnnn&oid=nXXnXn
No action is required if you accept this delay notification of 1 to 30 days. Should you have any concerns, or if you would like to modify or cancel your order please call Lenovo Sales at our toll-free customer service number, 1(866)428-4465, or email websales@ca.lenovo.com.
You are a valued customer and we apologize for any inconvenience this delay may have caused.
Lenovo Customer Support
NOTE: Please do not reply to this message; it comes from a notification-only address that cannot accept replies.
Update!
by ravipillai - 8/2/07 5:02 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiJust checked with the Lenovo Rep. Not a useful conversation; mostly aplologies and a reason: "20 business days of 15.4" screen supply backlog.
Anyone else with the same situation?
Lenovo Thinkpad T61p Shipment Delays!
by boatschool - 8/3/07 4:14 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiWhen Lenovo was a part of IBM, they were using SAP R/3. Still believe they are on it. Can't recall the MRP.
Most of the current Lenovo execs were hired from Dell. They are transitioning to a JIT model for non-standard builds. Any customization moves you into a lead time queue. Quicker delivery is available with standard pre-built configuration, but even then there might be constraints due to parts. I heard that the long lead time item with the T61p is the screen. I too ordered a T61p on 7/23/07. EDD is 9/27/07. Of course, I customized heavily and called to order the Thinkpad 11 a/b/g/n card which was not even offered on the website. The sales rep warned me that the WiFi adapter I wanted was a long lead time part.
Also, the box is simply a hot box right now. Corporate customers are getting priority.
Hang in there. When we do finally get our machines, I am sure we'll be happy with our choices.
Revenue projections are one thing, but actual revenue is what counts. And SOX driven revenue recognition rules will restrict them from realizing the revenue until they ship.
We are not alone!
by ravipillai - 8/3/07 5:02 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by boatschool4965AGN is an available option.
by ravipillai - 8/3/07 5:27 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by boatschoolThe avaialble 4965AGN option takes care of (802.11a,b,g,n). Is there a reason why you have to call or it didn't show up when you ordered?
http://www.intel.com/network/connectivity/products/wireless/wireless_n/overview.htm
4965AGN is an available option.
by boatschool - 8/6/07 9:22 AM In reply to: 4965AGN is an available option. by ravipillaiIn doing some research on notebookreview and thinkpads.com, it appeared users were generally more satisfied and got better ranges with the Thinkpad 11 a/b/g/n adapter. It was available on a T60 model, but not T61p. So... I called and asked... more out of curiousity. The rep simply said they had been having supply issues with the part so that was why they were not offering it right away but it is in fact, still available. Since I am not in a rush (my current Thinkpad works fine) I chose the Thinkpad branded adapter. It just means my fiance doesn't get the hand-me down laptop as soon 
Delays Again!
by ravipillai - 8/14/07 8:40 AM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiI am not sure what's happening:
Dear Valued Lenovo Customer,
We are emailing you with regards to your Lenovo Order for the T61 ThinkPad, part number 6457CTO or 6459CTO.
Due to supply constraints on the UWB (Ultra Wideband) Integrated Adaptor part number 42V8191, your order will be delayed until Mid September.
We understand that this delay may inconvenience you, therefore if you do not wish to wait for this option to become available, please contact us.
We sincerely apologize for any inconvenience this may cause.
For further assistance, please feel free to contact Lenovo TeleSales at 1-866-42-THINK (84465) option number 2 or Reply to this e-mail address.
We will be happy to assist at that time.
Sincerely,
Lenovo Websales Team
www.lenovo.com/think/us
RE: Lenovo Thinkpad T61p Shipment Delays!
by chibi_nekoba - 9/4/07 6:39 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiThe delays are because they have a huge backlog on the LCD panel to support the WUXGA resolution. You might want to consider downgrading to a unit with a WSXGA screen - it's the exact same 15.4" T61P configuration but with the slightly lower resolution screen, which Lenovo has been recently marketing.
WUXGA No Longer Avalible
by chazchaz101 - 9/5/07 11:59 AM In reply to: RE: Lenovo Thinkpad T61p Shipment Delays! by chibi_nekobaI agree that the high resolution screens were the problem item, because after a short absence, the t61p is back up on the Lenovo products site but there is no longer an option for the WUXGA (1920x1280) panel. The only option I see is for WSXGA+ (1680x1050).
Arrived!
by ravipillai - 9/5/07 4:16 PM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiI finally received it! After all the delays, they actually delivered it ahead of their last promised date: 08/20/2007.
Nice one... Unfortunately had to downgrade to XP Pro due to compatibility issues.
Lenovo Story
by detarmstrong - 10/10/07 11:25 AM In reply to: Lenovo Thinkpad T61p Shipment Delays! by ravipillaiYes, delays. I ordered by laptop from Lenovo (
42V8191 SBBB INTEL CORE 2 DUO T7500
42V8012 VBB MS WIN VISTA HOME BASIC
42V8568 SBB MS WINVISTA HM BS32 US ENG
42V8288 SBB 15.4 WUXGA TFT
42X0819 SBB NVIDIAQUAD FX 570M W/WWAN
41W2060 VBB 1GB PC2-5300 667MHZ 1DIMM
42V8195 SBB KEYBOARD US ENGLISH
42V8295 SBB UN(TRACKPOINT TOUCHPAD)
42V8169 SBB 100GB HDD,7200RPM
42V8172 SBB DVD REC.8XMAXDUAL LAY UB-S
42X0805 VBB PC CARDSLOT EX CARDSLOT
41W1501 SBB INTELPRO/WL3945ABGUSCNLAAP
62P6054 VBB INTEGR.BLUETOOTH PAN
39T6651 SBB 9 CELL LI-ION BATTERY
39T6442 SBB COUNTRY PACK NORTH AMERICA
42X1524 SBB LP-US ENGLISH
)
August 10. Today it is Oct 10 and my est. ship date (according to the website) is Oct 30! After a few calls to customer support I now understand a few interesting things:
1) If they say the est ship date on the website is wrong, they are wrong.
2) If they say the est ship date on the site is right, they are wrong.
3) If they say they will call you back with updated information, they are lying.
4) The call center doesn't have a supervisor on the floor. I imagine phone operators drinking beer in the Bangalore heat without fear of repercussions.
5) On the 2nd call they finally identified a backlog on wuxga screens as the cause for the delays.
6) The phone number given in status emails (1(866)428-4465) is the only number in town, you can't be transferred to someone who can give you more useful information.
Finally, as consolation they offered me a credit of an undisclosed amount. So, if the laptop ever ships they then may offer me a credit of 1 cent to X dollars.
I urge all masochists to order a Lenovo laptop today!
| Forum legend: | |
 |
Locked thread |
 |
Moderator |
 |
CNET staff |
 |
Samsung staff |
 |
Norton Authorized Support team |
 |
AVG staff |
 |
Windows Outreach team |
 |
Dell staff |
 |
Intel staff |
