Mac OS X: Apple neglecting Mac customers

More literate

It's not that they are really more literate. It's just easier on a Mac to know what is going on and to trouble shoot. And by the way, did anyone ever bother to ask if the RAM that caused all the problems was what came installed on the machine? ??Just because it is easy to buy and install RAM doesn't mean it can't cause problems. Especially to a total novice. Static, non matching chips, chips from inferior manufacturer's, just to name a few, can all cause SERIOUS problems.??But just as you say forkboy, your secret is building your windows machines yourself. Anyone who's job involves using a computer, should not also have to be a certified technician on that system also. At least with a Mac, day to day trouble shooting is almost effortless. Speaking from experience on more than 15 years working in Windows and 20 on Mac, there a reason that Mac users do not say PC stands for personal computer, but something far less flattering. In all my experience I have never seen a Mac user replace their computer rather than reinstall the operating system, where as with PC users, I have seen that happen on a regular basis. ??And as far as the laptop issue with your sister, yes, the first edition MacBook's did have a problem with the logic board. But Apple stood by their products and took care of it. I actually went through the same issue. But in 20 years and more than 15 Macs, that is the FIRST and ONLY issue I have had with a Mac that was due to factory installed hardware. Where as the one and only time I actually purchased a PC myself by my own choice, it was sent back to the factory within a week after 5 phone calls and simpleton talk from their support personnel. No thanks, I would rather work with something that any layman can solve a glitch on, than spend hours and hours trouble shooting or buying components and building my own machine. If I wanted to do that, I would get a job doing it and get paid. I already have to do it for my family members who own PC's. But when I want an out I just say, "hey, I'm a Mac person, not a PC person. Your going to need a to call a tech for that. Next time get a Mac and I could walk you through it on the phone,"??P.S. And to Bob, thanks for the info. I needed that for another reason and the issue just came up yesterday. Perfect timing!!!! Doubt it will help, but if a letter with my issue (and it has nothing to do with their products) falls into the right hands, it can solve me weeks of research.

(NT) Condolences FB.